I have a numerous policies with RIAS & never cease to amaze on pricing structure which are very competitive compared to the big brands. There customer support & service is second to none & any many ch... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I tried to add an additional driver and still don’t know if I succeeded I contacted RIAS by phone and received first class advice and help in solving my unproblematic fron Agent Ryan this morning M... Ver mais
A empresa respondeu
Just purchased a new all Electric car To be Told Rias do not cover these cars even though l have used Rias for many years. The government wants everyone to drive Electric cars what's the problem w... Ver mais
A empresa respondeu
The online purchase of this insurance was extremely easy and all the details and cover was accessible. Good price for a cover that ticked all my requirents.
Informações sobre a empresa
Escrito pela empresa
Rias has been established for over 25 years and provides Home & Car insurance from Ageas who insure over 4 million customers in the UK. Our Home and Car insurance offer peace of mind with Defaqto 5 star rated cover, UK call centres and a 24/7 claims service.
Informações de contacto
Everdene House, Deansleigh Rd,, BH7 7DU, Bournemouth, Reino Unido
- motor@rias.co.uk
- rias.co.uk
4,3
Excelente
13 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Any interaction with Rias is always…friendly and efficient.
Any interaction with Rias is always friendly and patient, no questions are too much trouble no matter how trivial they seem. The renewal was done in a matter of minutes, simple.
10 de abril de 2026
Simples should be Rias catch frase
Everything is made easy to follow and understand, therefore simple to complete. Obviously being competitive is paramount and Rias are....
12 de abril de 2026
Very easy to change my details
10 de abril de 2026
Relatively straightforward but impersonal
I perceived that I was being influenced towards an online renewal process. It was relatively straightforward, but I still found the process rather a chore, possibly influenced by the impersonal nature of the transaction.
10 de abril de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
I have been with them for a few years I…
I have been with them for a few years I don't like changing particularly but my latest renewal is a 22% increase and there is no opportunity to reduce that cost they state it's the best price and it's a take it or leave it system so after getting the first 6 quotes £80 cheaper for identical cover I'm leaving it, no loyalty to their customers obviously. On top of that within minutes of indicating I would be leaving policy cancelled for renewal
11 de abril de 2026
Opinião espontânea
Resposta da RIAS
Good afternoon,
Thank you for taking the time to share your feedback. We’re sorry to hear of your disappointment with your recent renewal premium.
We understand how frustrating it can be to see an increase, particularly as a long‑standing customer. Unfortunately, insurance premiums can fluctuate from year to year across all insurers due to changes in rating factors, underwriting criteria, and wider market conditions. This means there’s no guarantee that a renewal price will remain the same, even where there have been no changes to your policy or claims history.
Our approach is to provide what we believe to be our best available price upfront at renewal, based on the information we hold at the time. We don’t offer additional discounts through negotiation, as we aim to keep pricing consistent and fair for all customers.
We’re sorry that on this occasion we weren’t able to be more competitive for you and regret that you’ve decided to move your policy elsewhere. We do appreciate your time with us and thank you for sharing your experience.
Kind regards,
AD, on behalf of the RIAS Team.
We used a comparison website to find…
We used a comparison website to find the best deal and found RIAS to have the best overall value. The process was straight forward although the proof of no claims discount part of the process was not easy for us. That said overall the experience was good.
1 de abril de 2026
Resposta da RIAS
Good afternoon John,
We’re sorry to hear that your experience did not meet your expectations.
If you’d like to discuss this further or need any assistance, please contact us on 0800 183 9261, email help@rias.co.uk, or use the live chat feature on our website, and we’ll be happy to help.
Kind regards,
AD, on behalf of the RIAS Team.
I disliked the fact that i was given…
I disliked the fact that i was given that immoral auto renewal and spent 40mins finding out how to disable it.
9 de abril de 2026
Resposta da RIAS
Good morning Ray,
We provide the option to opt out of automatic renewal at any time, both at point of purchase and during the policy period up until the renewal is offered. This can be done via your online account but if you experience difficulty, you can also speak with us via Live Chat or by calling us via the phone number on your policy documents.
Kind regards,
DM, on behalf of the RIAS Team.
Top Class Home Insurance with Great…
Top Class Home Insurance with Great Customer Service if you need to claim.
1 de abril de 2026
Opinião espontânea
Frustrating experience
Website was unable to do what I wanted but did not give a reason, advised me to contact by phone. Wait time for reply at least 20 minutes, NOT GOOD ENOUGH
8 de abril de 2026
Resposta da RIAS
Good morning Michael,
We are sorry to hear that you have been having trouble getting through to us via phone - lines are busier than usual following the Bank Holiday and agents are doing all they can to answer calls.
If you are still in need of our assistance, please contact us via Live Chat as this is often the fastest way to get through to an agent so that we can assist with your enquiry.
Kind regards,
DM, on behalf of the RIAS Team.
Easy to understand start to finish
Easy to understand start to finish. Price was better than admiral who i was witt for 3 yrs on the trott and they couldnt match it . Plus i got key cover and other extras recovery from home to any where in uk and i think europe too.
9 de abril de 2026
No problem at all
9 de abril de 2026
Rias ,value for money
I think I got a good deal,it was easy abd straightforward to get at price,Rias are are well known company and I had no trouble with the whole setup.
13 de março de 2026
Opinião espontânea
Excelelt site - easy to use
Excellent site, easy to use and easy to make minor adjustments to cover.
8 de abril de 2026
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