I have a numerous policies with RIAS & never cease to amaze on pricing structure which are very competitive compared to the big brands. There customer support & service is second to none & any many ch... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I tried to add an additional driver and still don’t know if I succeeded I contacted RIAS by phone and received first class advice and help in solving my unproblematic fron Agent Ryan this morning M... Ver mais
A empresa respondeu
Just purchased a new all Electric car To be Told Rias do not cover these cars even though l have used Rias for many years. The government wants everyone to drive Electric cars what's the problem w... Ver mais
A empresa respondeu
The online purchase of this insurance was extremely easy and all the details and cover was accessible. Good price for a cover that ticked all my requirents.
Informações sobre a empresa
Escrito pela empresa
Rias has been established for over 25 years and provides Home & Car insurance from Ageas who insure over 4 million customers in the UK. Our Home and Car insurance offer peace of mind with Defaqto 5 star rated cover, UK call centres and a 24/7 claims service.
Informações de contacto
Everdene House, Deansleigh Rd,, BH7 7DU, Bournemouth, Reino Unido
- motor@rias.co.uk
- rias.co.uk
4,3
Excelente
13 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Simple on the face of it and...
Simple on the face of it and...having had to call on their services previously I can highly recommend them.
4 de abril de 2026
9% annual increase too much
5 de abril de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
RIAS responds quickly to customer feedback.
Disliked the fact that some information on policy and not given to Rias by me, so far has been impossible to correct.
Update: RIAS responded almost immediately and I am now able to edit the incorrect information, so well done RIAS and thank you.
2 de abril de 2026
Resposta da RIAS
Good afternoon Ann,
Thank you for your feedback. We’re sorry for any frustration caused by being unable to amend certain details on your policy. There are specific situations where you cannot make changes yourself online, for example, before cover has started, during a renewal cycle, if there is a pending claim, or for specific details such as claims or convictions, which cannot be amended via your online account.
That said, we’re always happy to help review and correct information where possible. Please feel free to contact our team on 0345 650 1212 or use the live chat facility on our website, and one of our advisers will be glad to assist you.
Kind regards,
AD, on behalf of the RIAS Team.
Insuring a car with zero ncd
Bought a new car but decided to keep the old one as well. Transferred the 9 years ncd to the new car but that meant insuring the older one with zero ncd. Rias quoted unbelievably low price (in my opinion) with identical cover level and excess to the cover I had just swapped over with 9 years ncd. Not sure of the behind the scene maths but thanks anyway. Will definitely recommend.
4 de março de 2026
No response, no proper contact details, glitchy website
We bought home insurance with boiler cover through Rias. Our boiler is not working and despite submitting a claim 3 days ago and they said we were covered on our policy we have heard nothing from the boiler recovery service. We have been given no contact details and no reference just a text that you can't reply to. Communication is poor to non existent. The only way we can get in touch is through submitting another response and the website is glitchy both on mobile phone and the computer. When we have tried to submit the details again it is saying there is no policy. Really unhelpful useless website. Avoid. I do not recommend and I would not renew.
3 de abril de 2026
Opinião espontânea
Resposta da RIAS
Good afternoon Alexandra,
We’re very sorry to learn of the experience you’ve described and appreciate you taking the time to leave this feedback. We understand how frustrating it must be to have ongoing boiler issues and difficulty getting updates on a claim, and we apologise for the inconvenience caused.
We had sent you a request to provide us with more information so that we can forward this over to the correct department. Unfortunately we have not received a response, however should you wish to discuss this further, please contact ourselves or the Home Protection team directly.
Kind regards,
AD, on behalf of the RIAS Team.
Efficient staff
Efficient, good customer service, great price, no long wait time on hold, dealt with courtesy by staff.
2 de abril de 2026
easy to complete.
3 de abril de 2026
GOOD CUSTOMER SERVICE AND A REASONABLE…
GOOD CUSTOMER SERVICE AND A REASONABLE PREMIUM.
2 de abril de 2026
Found the whole claim easy from start…
Found the whole claim easy from start to finish
4 de março de 2026
No frills
No frills. But difficult to make changes on the website. It's very slow. Staff are nice enough to talk to. Never needed to claim so can't comment on that.
Renewal was too expensive or would have stayed
2 de abril de 2026
Resposta da RIAS
Good afternoon Mike,
Thank you for taking the time to share your experience. We’re glad to hear you found our team approachable and helpful when you needed to speak with us. We’re sorry to learn that you found our website slow and difficult to use when making changes, this is certainly not the experience we aim to provide, and your feedback has been shared with the relevant team to help improve this.
We understand that renewal pricing is an important factor, and while we always strive to offer competitive rates, prices can fluctuate from year to year across all insurers as rating factors and market conditions change, so there’s never a guarantee that premiums will remain the same.
We appreciate you considering us and hope we’ll have the opportunity to welcome you back in the future.
Kind regards,
AD, on behalf of the RIAS Team.
Rias don't insure MGs
Rias went through details for insuring me and 20minutes later after giving all the details it appears that they haven't a "Risk Factor" for my vehicle and cannot quote me. What sort of industry is this. It was an MG Trophy Hybrid. not like MG have never made cars. Appalling I had to go through to the end without a result. RIAS has just replied to this post and have tried to justify the reason for not quoting me as not having enough data because it’s a new model. Where do they want to get their data from? Other insurance companies that accept the risk?? So Ford bring out a new model and RIAS won’t insure it until other companies have tested the risk? Company should be fined for being biased. Pathetic response.
2 de abril de 2026
Opinião espontânea
Resposta da RIAS
Good afternoon Alistair,
Thank you for taking the time to share your feedback, and we’re genuinely sorry for the frustration caused by your experience. We completely understand how disappointing it is to go through the full quotation journey and not receive a result.
While MG is an established manufacturer, we’re required to assess risk at a very specific model and variant level. As the MG Trophy Hybrid is a newer model, there isn’t yet sufficient claims data available for us to rate that exact version, especially if this is a 2025-2026 variant. Unfortunately, this means we’re sometimes unable to offer a quote until more market data becomes available for that specific model.
We appreciate that this isn’t the outcome you were hoping for and apologise for the time taken to reach it. Your comments have been noted, and we do value the feedback you’ve provided.
Kind regards,
AD, on behalf of the RIAS Team.
Easy Renewal
Quick and easy to renew policy. Although not the cheapest, cover is adjustable to requirements. Have renewed for 3rd year. Can't comment on claims as thankfully not needed.
1 de abril de 2026
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