Riigidcase Opiniões 31

My order was returned and collected on 23rd May and, almost five months later, I have still not received any refund or even an update.

I’ve emailed multiple times and been completely ignored. This level of customer service is unacceptable and unprofessional. Once items are returned, a refund should be issued promptly not dragged out for months with no communication.

It’s extremely disappointing and I would strongly advise others to avoid this company. They have shown no accountability and no willingness to resolve the issue.

Rubbish, what’s the point in staying stuff available on line when it isn’t, it’s gone on to mess up my holiday plans, just avoid these time wasters

I received my suitcase on time, but unfortunately it already had dents when it arrived. After a few email exchanges, they offered me a 50% refund, which seemed fair enough. That’s when things got complicated. I had to chase them for two months to actually get the refund. They kept giving me the runaround via email until I started commenting on all their Instagram posts and leaving negative reviews everywhere. Only then did the owner himself contact me through his personal Instagram and refund me the same day. I find it crazy that it had to come to that...

As for the quality of the suitcase itself, I’ll see how it holds up after a few trips. I’ll come back and update my review.

I ordered a 22' silver suitcase during the sale for £175.50 April 19th.
I cancelled my order after a month of waiting, despite being told the case would arrive within 5 working days of the order/payment.
As of 7th June. I have NOT received a refund, even after sending many requests begging for my money to be returned. All I recieve is excuse after excuse.
BUYERS BEWEAR.
You may be expected to bank role Riiidig.com as they have NO MONEY and use other people's money instead.

A 28" in Silver colour ordered and payed on April the 22nd and never arrived.
Claimed the refund of my money I only received comments pretending to distract and delay but no effective actions has been taken apart of showing a "supposed" refund order to whoever who has to do it on May the 6th.
Conclusion is no suitcase, no money and no reliable response or responsible action.
I will denounce it to action fraud in England and to the equivalent authority in my country apart of other actions.
Obviously, my suggestion is be careful and do not buy in this shop. I had to hardly check by myself that the comments in social media talking about the fake positive comments and reviews in the Internet are sadly true.
Take care of your money and time.
We are talking here about a young man who fancies himself a businessman but is nothing more than a huckster or a peddler, sorry but English is not my mother tongue, with no financial muscle pretends to lead a company that is clearly incapable of fulfilling its commitments.
Don't know if I will have my money back but up to that moment, if happen, a tinpot scamer.

I should have just ordered from AliExpress.
If Katherine were a real person, as Jude describes, I've never met a more incompetent person in my life. The incompetence in customer support is remarkable. If she's AI, it would certainly be appropriate to watch a few more tutorials on YouTube. I ordered four suitcases during the Easter sale, some of which were oversold. Instead of offering me sensible solutions, they wasted my time and didn't understand the problem they had created. My request to cancel the order if certain products were out of stock was ignored even the third time. Now, after three weeks, three of the four suitcases have arrived. The quality is just sufficient enough that you don't regret your money. The "fabric" inside is a disgrace, and even a plastic bag would be more flattering for the clothes. The locks aren't worth that description. So, over here now. Please cancel my order or give me a refund for the missing suitcase!! Stop telling me that my patience is great - it hasn't existed since the first email. Stick to your promises and deadlines, and especially when you screw things up, proactively look for a real solution without delaying tactics.

Avoid with a 50 foot pole, lie about it being posted and then post days later to try and satisfy after you ask for a refund. Item gets left outside by the deliverer which is evri not dpd. Now nearly 2 weeks on I'm without the product I didn't want as got a different suitcase and still without my refund - Jude don't delete these messages like you did the last ones ill make sure to get screenshot again. SEND MY REFUND - he did delete my messages on their instagram to ensure he can scam others in the future

------------BEWARE!!---------------
Riigid.com has rebranded to Riigidcase.com in an attempt to scam more people. Please beware these are both scam sites.

The recent 5 star reviews are fake. This is a scam, please don't buy from them or you will lose your money. Please read through the reviews and don't be tricked by their promises.

Shame on Jude Alexander Samuel (the owner) for scamming all these people.

riigid & riigidcase trades as PHANTOM FREQUENCY LTD in the UK. Make sure you use those names when you file a complaint to Trading Standards UK, that's the government body that handles fraud / scams in the UK.

I ordered a case on Black Friday just like countless other people here. Case never arrived. Emails are AI generated slop. They refuse to refund. Again, this is a scam please don't order anything from these two sites.

Great suitcase! Really good quality. Recommend

Really great company to deal with. Arrived promptly. Fabulous quality. I've ordered more different sizes and waiting for new colours to arrive. Thank you Riigid.

Bought the classic case before I went away and it’s perfect. Very well made! Definitely going to purchase from this company more:)