From start to finish an amazing service, Craig sorted us out with the perfect car, lots of helpful tips & great knowledgeable stats on all vehicles! Test drive was requested & carried out immediate... Ver mais
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My experience with buying my dream car was 100% excellent. The advisor Alistar went out of his way to make me feel welcomed and went the extra mile to put my anxieties on hold. I didn't want to dr... Ver mais
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I had a fantastic guy named Craig who was amazing extremely helpful & nothing was too much for him to help he made buying my first car an absolute breeze THANK YOU!!!
The team at Rix Motors were excellent. They made the process of buying a car really easy and they were so helpful. I would definitely recommend and I’d choose them again.
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
RIX MOTORS CAR DEALERSHIP IS A FAMILY RUN BUSINESS LOCATED IN WARRINGTON CHESHIRE.ESTABLISHED IN WARRINGTON IN 1996 STARTED BY REG RIX SENIOR THEN FOLLOWED HIS 2 SONS, HENRY AND CHARLES IN 2006.WE STOCK OVER 1000 CARS AT ANY ONE TIME, ALL MAKES AND MODELS AVAILABLE, CONDITION IS THE MAIN FACTOR FOR US AS ALL OUR CARS OUR HAND PICKED.WE HAVE OVER 80% REPEAT CUSTOM AND STRIVE IN LOOKING AFTER OUR VALUED CUSTOMERS.WE OFFER A HOME DELIVERY SERVICE, TAKE ANY CAR OR BIKE IN PART EXCHANGE AND OFFER FINANCE PACKAGES TO SUIT YOUR BUDGET. ALL OUR CARS ARE MOSTLY READY TO DRIVE AWAY THE SAME DAY AND IM SURE IF YOU COME TO OUR DEALERSHIP THAT HAS JUST BEEN FULLY REFURBISHED, YOU WILL NOT BE DISAPPOINTED WITH THE WHOLE EXPERIENCE INCLUDING ALL OUR FRIENDLY STAFF.
Escrito pela empresa
Informações de contacto
Hawleys Lane, WA2 8JP, Warrington, Reino Unido
- 01925 230360
- sales@rixmotors.co.uk
- rixmotors.co.uk
4,7
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 81% das suas opiniões negativas
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Unprofessional conduct and bad sales practices
I was scheduled to collect a vehicle I had purchased through Rix motors website. I travelled from London to Warrington specifically to complete this transaction.
However, upon inspection of the vehicle, I discovered that there were no floor mats in the car.When I raised this concern, I was spoken to in an unprofessional and dismissive manner by their Sales Manager, Darren. He told me that the car came in without floor mats and that I should "take it or leave it" as nothing could be done. I found this response both discourteous and unacceptable, particularly given the significant distance l had travelled and the value of the vehicle, which was over £23K
It is extremely disappointing that for a vehicle of this value, such a minor issue could not be resolved professionally.
Floor mats are a relatively small cost item, and the manner in which my concern was handled raised serious doubts about the level of after-sales support I might receive should any significant issue arise in the future.
Due to the way I was treated, I felt I had no option but to cancel the purchase. This was not a decision I took lightly, especially after travelling such a long distance.
This is the first time I have experienced such treatment when purchasing a vehicle, and I believe it falls well below the standard of customer service expected from a reputable dealership.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Rixmotors
Good afternoon,
We are sorry to see that you have left us a 1-star review.
As explained by our staff member, the vehicle came in without car mats, which would have been apparent on both the advert, and the extended video of the car, that was sent to you.
Our team gave you the option to either continue with the purchase and collection of the vehicle or get a full refund of the deposit taken.
Unfortunately you decided to cancel the sale and the refund was processed once you had been taken back to the train station.
I have had 7 cars from Rix and have…
I have had 7 cars from Rix and have always had 5 star service and great cars
3 de fevereiro de 2026
Opinião espontânea
Resposta da Rixmotors
Good afternoon Joanne,
Thank you for leaving us a 5-star review. We are committed to providing our customers with great service and we are delighted that you have received great service from our team each time you have bought a car from us. We believe our dedication to excellent service is one of the reasons customers return to us.
Thank you for your continued business and thank you for your custom. We hope you are enjoying your new car and we hope to see you again in the future for car number 8!
Nikki sorted me nicely 10/10 customer…
Nikki sorted me nicely 10/10 customer service
13 de fevereiro de 2026
Resposta da Rixmotors
Good afternoon Maddox,
Thank you for leaving us a 5-star review. It is great to hear that you received excellent service from one of our team members, Nikki. Our team will always go the extra mile to help our customers purchase their new vehicles.
Thank you for your business. We hope you are enjoying your new car and we hope to see you again in the future.
Bought a 3rd car from Rix
Purchased a 3rd car from Rix. Another Range Rover. A lovely spec version of the Dynamic HSE model 2016/17. They always seem to source their range rovers with that little bit of individuality (mine had a pimento deep red interior). Excellent service from Becky you always feel at ease. It was a pleasure to meet Mr Rix himself, who obviously from meeting with him has a passion and love of the business, he put the icing on the deal. It really is a business that keeps that “family feel” alive. Thank you for making another purchase seamless and as stress free as can be. I just want to add that when buying a Range Rover you need to feel the dealer has got your back as there are too many components on a luxury vehicle like this to be able to check for any issues on a test drive. So it transpired that the stop start and air con wasn’t working as it should, so I called Becky who along with Charles got it booked in and sorted, there’s peace of mind for you. Fantastic service .
24 de janeiro de 2026
Opinião espontânea
Resposta da Rixmotors
Good afternoon Silviano,
Thank you for leaving us a 5-star review and for sharing your feedback with us. From our buying team to our sales team, our staff do their best to source the best possible vehicles, at the best deals for our customers. We welcome our customers in to the relaxing environment of our showroom whilst our team help with purchase . Our great service does not stop once the sale is complete, we willl aways do what we can.
Thank you for your continued business. We hope you are enjoying your new Range Rover and we hope to see you again for car number 4.
BMW 320D
So this was my 2nd car ive purchased from RIX in the space of about 5 years. They are a genuine car dealership with some very nice cars on there forecourt. If your looking to buy a car then i would highly recommend RIX to anyone. They make a smashing brew aswell. Thanks to Nikki and Becky for a smooth sale
12 de fevereiro de 2026
Resposta da Rixmotors
Good morning Kieran,
Thank you for leaving us a 5-star review. We are delighted to hear that you received excellent service from our team members, Becky and Nikki. Our team go the extra mile to help our customers get their new cars.
Thank you for your continued business and thank you for your custom. We hope you are enjoying your new car, and we hope to see you again in the future for car number 3.
Friendly family run business
From the initial contact by phone to collecting the keys the staff were both professional and friendly with excellent customer service throughout
My point of contact was Ali (Alastair) who was very helpful and friendly and there was no pressure or hard sell.
Finally after purchase there was a minor issue which was dealt with promptly and no quibbling
Overall an excellent experience
16 de janeiro de 2026
Resposta da Rixmotors
Good morning,
Thank you for leaving us a 5-star review. Buying a car should be an excellent experience, and we are really pleased to hear that you received this service from one of our team members, Ali.
From the first point of contact with our customers, our team are always on hand to help. Great service does not stop for us once the sale is complete.
Thank you for your business. We hope you are enjoying your new car and we hope to see you again in the future.
New car
For the last 20 yrs I have been buying my cars from Rix, always helpful and great bunch of people to know
Known Reg for all this time
Dealt with Darren and Scott over the years, car buying made easy
9 de fevereiro de 2026
Resposta da Rixmotors
Good morning Paul,
Thank you for leaving us a 5-star review. We are delighted to hear that you have received excellent service from Reg, Darren and Scott for all of these years. Our team will always do what they can to ensure buying a car is as easy as possible for our customers.
Thank you for your continued business. We hope you are enjoying your new car and we hope to see again in the future.
From start to picking up my car was…
From start to picking up my car was seemless .all the staff I came in contact with where lovely and very knowledgeable would highly recommend..thanks to Scott all went smoothly
7 de fevereiro de 2026
Resposta da Rixmotors
Good afternoon Jason,
Thank you for leaving us a 5-star review. We are committed to providing our customers with great service and we are really pleased to hear that this was reflected in the service you received from Scott and our team. Our team will always do what they can to help our customers get their new cars.
Thank you for recommending our business and thank you for your custom. We hope you are enjoying your new car and we hope to see you again in the future.
Nikki was amazing so nice 👍 and…
Nikki was amazing so nice 👍 and everything was a breeze signing paper work and il was fast 💨 driving away in my new car !!! Thank you Nikki
6 de fevereiro de 2026
Resposta da Rixmotors
Good afternoon Ronnie,
Thank you for leaving us a 5-star review. We aim to make the process of buying a car as efficient as we can for our customers and it is great to hear this was reflected in the service you received from one of our team members, Nikki.
Thank you for your business. We hope you are enjoying your new car and we hope to see you again in the future.
Rix Motors were the upmost professional…
Rix Motors were the upmost professional when it came to helping me buy a car. Even when I had an issue with mine they were extremely supportive.
I then decided to change the new car as I fancied something newer and again they supported me with a great trade in on the original car.
They even remembered me and given how many customers they see that was a nice touch.
When I decide to change again I will only be going to one place.
Shout out to Becky specifically, what a professional.
24 de janeiro de 2026
Opinião espontânea
Resposta da Rixmotors
Good afternoon Jason,
Thank you for leaving us a 5-star review. We are delighted to hear that you received excellent service from Becky and our team. Our team work hard to ensure we get our customers the best deal possible, including offering competitive prices for part exhange vehicles. We value each and every one of our customers .
Thank you for your continued business. We hope you are enjoying your new car and we hope to see you again in the future.
From the beginning to the end treated…
From the beginning to the end treated with courtesy and understanding.
The whole process was clearly explained and as pleasurable as part exchanging a car can be.
All the staff I spoke to were very well mannered and patient, especially Henry. Top class.
2 de fevereiro de 2026
Resposta da Rixmotors
Good afternoon Michael,
Thank you for leaving us a 5-star review. Buying a car should be a great experience and we are delighted that this was reflected in the service you received from Henry and our team. We aim to make buying a car as easy as we can for our customers.
Thank you for your business. We hope you are enjoying your new car and we hope to see you again in the future.
Made it so simple from start to finish…
Made it so simple from start to finish thank you Darren
2 de fevereiro de 2026
Resposta da Rixmotors
Good afternoon Mandy,
Thank you for leaving us a 5-star review. We aim to make the process of buying a car as efficient as we can for our customers. Our team do all the hard work so our customers do not have to.
Thank you for leaving us a 5-star review. We hope you are enjoying your new car and we hope to see you again in the future.
Very professional looked after us very…
Very professional looked after us very well would highly recommend and thanks to Becky especially going above and beyond to make the deal happen
30 de janeiro de 2026
Resposta da Rixmotors
Good afternoon Maeve,
Thank you for leaving us a 5-star review. We are committed to providing our customers with excellent service and it is great to hear that this was reflected in the service you received from Becky and our team. Our team will go the extra mile to help get our customers the best deal possible.
Thank you for your business. We hope you are enjoying your new car and we hope to see you again in the future.
Excellent service from beginning phone…
Excellent service from beginning phone call to final collection. Becky was as helpful as she coukd be and Mr Rix introduced himself. Coffee provided. Wine presented. Small but very professional dealers and only a small step away from the brand dealerships. Would recommend them unreservedly.
24 de janeiro de 2026
Resposta da Rixmotors
Good afternoon Mary,
Thank you for leaving us a 5-star review. From the first point of contact with our customers, our team will do all they can to help, and we are really pleased that this was reflected in the service you received from one of our team members, Becky. We are grateful for each of our customers, and will show our thanks with small gestures, such as a bottle of wine.
Thank you for recommending our business and thank you for your custom. We hope you are enjoying your new car and we hope to see you again in the future.
Resposta da Rixmotors
Good afteroon Aurel,
Thank you for leaving us a 5-star review. It is great to hear that you received excellent service from our team.
Thank you for your business. We hope you are enjoying your new car and we hope to see you again in the future.
The car I purchased was exactly as…
The car I purchased was exactly as described & I'm very happy with it & the service provided by this company
19 de janeiro de 2026
Resposta da Rixmotors
Good afternoon Rakesh,
Thank you for leaving us a 5-star review. We are delighted to hear that you received excellent service from our team. From our buyers, to our prep team, to our sales team, we all work together to ensure our customers get the best vehicles.
Thank you for your business. We hope you are enjoying your new car and we hope to see you again in the future.
Good Dealer
Bought a Vauxhall Insignia from them for a very reasonable price, Jordan was excellent.
8 de janeiro de 2026
Resposta da Rixmotors
Good afternoon Cal,
Thank you for leaving us a 5-star review. It is great to hear that you received excellent service from our team. Our team always try to get our customers the best deal possible.
Thank you for your business. We hope you are enjoying your new Insignia and we hope to see you again in the future.
Great service.
8 de abril de 2025
Resposta da Rixmotors
Good afternon Joseph,
Thank you for leaving us a 5-star review. We are committed to providing our customers with great service. We are realy pleased that you received that top level of service from our team.
Thank you for your business. We hope you are enjoying your new car and we hope to see you again in the future.
BMW E70 X5SE.
I purchased a BMW X5, E70 , so an older model, from Rix Motor co. Trading as HR Sports and Classics.
Ignoring the slighly surreal scenarion when on our initial telephone conversation the salesperson attempted to sell me a £13000 car with only five months MOT on it, offering a full 12 Month ticket only if is was a 'Deal Breaker' (I indicated that it was), I made an appointment to view the car.
The vehicle was well presented, with exceptionally low mileage for its age and was the exact spec which I'd been looking for for some time. In spite if the price being significantly 'over book', I purchased it.
As is borne out by multiple reviews here and elsewhere, pre- sale service was very good. (Although you might reconsider your choice of complimentary wine).
However there were a few niggles after my cash hit their bank. As soon as payment was made they informed me of a BMW recall on the vehicle (having done my Due Dilligence on the vehicle I knew this but the sales-person clearly didn't think it was worth mentioning prior to that point).
They had booked the car into their local dealership and there was an expectation that I would complete two further four hour round trips to Warrington to have the recall work done there. I declined and had the work done at Stratstone BMW Chesterfield with a complimentary courtesy car and valet both included.
I had to chase Rix to submit the change of ownership with DVLA which took over two weeks after purchase, although there was a smattering of Bank Holidays in there.
Most significantly, within a mere 3 weeks of purchase a pre-existing oil seep had developed, resulting in an accrid smell of burnt oil entering the cabin. I had a quote for the rectifying work from my local BMW specialist for £300 all in, which Rix Motor Co Trading as HR Sports and Classics flatly refused to meet or even offer to meet me half way on a 'Goodwill' basis.
From experience with my own business, if a customer had spent £13000 with my I would have been very focused on reaching a resolution with them over a £300 repair for a fault developing within such a short time of purchase, on the basis that retaining an existing customer is way easier and less expensive than putting effort into acquiring a new one to replace them.
Nevertheless this does rienforce a thread running through a siginificant proportion of revues, notably that once the money's changed hands, then that customer 'focus' becomes somewhat less intense.
Am I pleased with the car? Yes..will I be going back there when my Wife's car needs changing in the Spring? Highly unlikely.
22 de dezembro de 2025
Opinião espontânea
Scott went out of his way to make the…
Scott went out of his way to make the buying & collecting of our car such a pleasant experience.
16 de janeiro de 2026
Resposta da Rixmotors
Good morning Derek,
Thank you for leaving us a 5-star review. Buying a car should be a great experience and we are delighted that ths reflected in the service you received from one of our team members, Scott. Our team will always do what they can to help.
Thank you for your business. We hope you are enjoying your new car and we hope to see you again in the future.
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