Robb Residential Opiniões 68

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This is such a wonderful agency, they went above and beyond for us when our previous agency let us down. They were so fast in helping us and I cannot thank them enough for finding us the perfect flat.... Ver mais

Classificada 5 em 5 estrelas

Robb Residential have been amazing since the day we approached them about managing our properties. Our communication with them has been friendly, prompt, efficient, resulting in finding solution to ev... Ver mais

Classificada 5 em 5 estrelas

Jacqueline and her team, helped me through a very difficult time, making the experience as easy and stressful as possible. It was very much appreciated, i'd highly recommend the company for their pr... Ver mais

Classificada 5 em 5 estrelas

We dealt with Karen Duncan who was extremely efficient and helpful in securing us a property within 1 day of the viewing. She was prompt in her responses and the staff who was at the property viewing... Ver mais

Informações sobre a empresa

  1. Imobiliária

Escrito pela empresa

We are an independent national Estate and Letting Agency whose reputation has been built on the delivery of exceptional service and outstanding customer care. Our principal, Iain Robb, and his team have been successfully selling property and providing residential asset management services in quality housing stock since 1979.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

68 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Robb Residential best.

Wonderful service Robb Residential especially Rachel she has been helping from beginning until now very quick service answered email so quickly I am highly recommended.

30 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service

Dealing with professional people the staff are very helpful and assisted us and made our journey to renting a home in Scotland so easy. When the staff at Robb Residential properties answered the phone they made you feel welcome. To mention Joanne helped and explained and was very efficient. Keep up the good work. It was a wonderful experience.

30 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great team who delivered on everything…

Great team who delivered on everything they promised from moment We instructed their services until Sale was finally completed.

Support was second to none and special mention to Carolyn who was available when ever we called day or night ,

9 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

This was a particularly unique experience for us as it is unusual to experience such efficient and well considered client service. From our initial enquiry with Rachel to our viewings with Kieran and final deal closure with Mark, the process was a seemless one without let or hinderance. We hope this relationship continues and would gladly recommend Robb Residential without hesitation.

8 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional Service

The service we have received from Robb Residential
Is unmatched by any other agent we have ever used. We can honestly say it has been a real pleasure working with a team of very personable and professional staff. Their advice and support in the refurb of our property was invaluable. The apartment went online and within a day we had secured tenants.

14 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very friendly,yet professional company

My husband and I bought a property through Robb Residential, we were very impressed by the friendly yet professional service they provided. Carolyn ad Lorna deserve a special thanks as they went above and beyond for us.

9 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very assured and professional service.

Very assured and professional service.
Friendly helpful staff who were quick to react and kept in touch with me. They were prepared to advise me in a sensible and realistic way in order to achieve the best outcome. Fees and charges were higher than some potential competitors but Robb Residential achieved a quick sale for me at a good price and so I am happy.

8 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent company that can be trusted (especially as a student!)

As a student tenant, Robb Residential have been absolutely excellent throughout my time letting with them which is extremely rare, especially when comparing experiences with my friends. The whole team are kind and helpful, and they always provided plenty of notice and information on repairs and other visits. I have and will continue to recommend them

31 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Robb Residential is excellent!

Robb Residential have provided outstanding service during our tenancy, all staff we interacted with were professional and attentive, and we were treated with respect. Namely, Sarah, Alan and Laura always helped with any issues and made us feel that we were valued tenants, keeping us informed of anything happening (which as a student tenant can be difficult to find, especially hearing first hand from friends with other letting agencies). I will definitely keep them in mind as first choice when dealing with future housing, and would recommend them to anyone looking to rent, buy, or sell a property!

31 de março de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

What Management?

Well, where do I start, Iain Robb is an old school friend (loosely) I had his company sell a house for me back in the 80’s which went smoothly. My experience with his company in letting out a property has been horrendous. Tenant didn’t pay rent for nearly a year, Robb didn’t know after 2 missed months they could apply for direct payments from gov agency, i had to show them where form was on line. There was a leak back in October and a ceiling fell in, 6 months later I’m having to arrange fixing myself & to really top it off, the garden had never been looked after by the tenant, when the tenant left I spent nearly £2000 on getting the garden back in order (years of neglect) thought I’d get security deposit back to help pay for this, no Robb hung onto it as they had not had their management fee when the tenant was in arrears and not paying their rent.
Avoid at all costs for managing a property!

17 de fevereiro de 2023
Opinião espontânea
logótipo da Robb Residential

Resposta da Robb Residential

Thank you for your review. We are pleased that you had an historic positive experience with our firm.
We are sorry that your recent experience has caused you to write a negative review. Our reputation is important to us, our hard work has earned us our clients trust and resulted in positive reviews.
We have researched our management systems which insist that we contemporaneously record all landlord and tenant contacts. Our audit trail confirms full reporting of all events connected with your tenant, their tenancy, arrears, maintenance and advice in relation to eviction and property recovery procedures. We are required to follow specific legal procedures and processes when a tenant falls upon hard times and fails to pay their rent. We appreciate why this situation has angered you, and however frustrating it may seem, we must follow, absolutely, the appropriate procedures. We can confirm that we have performed our duties carefully (restricted during Covid) and within the legislation in the case of your tenancy. We consider it unfair that our reputation is to be damaged as a result of the poor behaviour of a tenant and the connected legislation.
We have tried to contact you by telephone to discuss however our calls have gone unanswered. Please do get back in touch with us and we will be pleased to address any further concerns that you may have.

Classificada 5 em 5 estrelas

Our property was sold in under 2 weeks…

Our property was sold in under 2 weeks for considerably more than asking price. This was not good luck it was a direct result of an extremely efficient service with very regular contact, effective and speedy marketing and very professional employees.
I would not hesitate to use Robb again.

3 de março de 2023
Opinião espontânea
logótipo da Robb Residential

Resposta da Robb Residential

We really appreciate you taking the time to share with us your experience. We are thrilled to hear that the process has been smooth, straightforward, and enjoyable.

Classificada 5 em 5 estrelas

As a buyer the communication was…

As a buyer the communication was excellent from viewing to key collection. Particularly appreciate the service from Nicole who was fabulous.

15 de fevereiro de 2023
Opinião espontânea
logótipo da Robb Residential

Resposta da Robb Residential

Thank you for taking the time to write such a positive review. It is greatly appreciated, and we are thrilled that you have had a positive experience with Robb Residential.

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