Rock West Composites Opiniões 1333

Product lines is very good, exactly what were looking for.
Great Job.

Great product. We had a different use for their collapsible poles but they are super lightweight and sturdy.

Received the package on time and it exactly what I needed for my project. Thank you RWP & UPS!

Heather Elliot is a pleasure to work with. I always receive a fast, professional response. Very attentive. Very much appreciated. Will be ordering again!

Very nice carbon fiber tube, def not cheap Amazon carbon tube!!!

The Customer Service is very helpfull!

I have used several brands, but your material was easy to use and looked great at the end. I will definitely order again.

Item listing did not have the correct weight and emailing the company has not been helpful.

I ordered 11 lbs of INF-213 Gougeon Pro Set Hardener from Rock West. Gougeon states it has a 2-year shelf life. I have been using 213 regularly for two years with not problems, but this batch did not harden properly one month after receiving it. I then noticed it was past its shelf life. i contacted Emily Lewis in customer support several times but she does not bother to reply.

Quick shipping and a very nice product.

I disliked that I submitted my order on Thursday July 18th - I paid expedite for UPS Next Day - and my order did not ship until Monday July 22nd.

Quick and easy ordering and great communication on the status of the order.

Conscientious Product Managers who were knowledgeable about their product and provided valuable assistance in selecting the materials for our product. After a few conversations, we were confident that Rock West was the best organization for material supply. Communication after our order was fabulous. Delivered product was outstanding!

fast shopping great communication and updates

High quality CF rods, perfect for our application. Fast and fairly priced shipping too.

Emily was helpful and followed up to make sure the order got to us.
Thanks

When I received my order for 2 sections (06 and 07) of their InfinitubeV series carbon fiber tubes I was immediately surprised by how rough the finish was on the tubes.
The description on their website does not make it clear that "unfinished" (which is the default) means that the tubes will have a rough textured finish. It only describes that the "optional custom sanding" reduced the OD by a small amount and that the sanding process also removed the outer cello wrap gloss finish. The description mentions nothing about the smoothness or textural differences between sanded and un-finished tubes. A glossy tube would have been fine as long as it was smooth. They use the term "Good aesthetic" to describe the finish of the custom sanded tube which unfortunately does not provide any objective description.

The bottom line is that the rough finish on the tubes that I received is not suitable for the application I need them for. I need a smooth and quiet sliding action between the tubes and these do not achieve that. IMO a smooth finish should be the default and the rough unfinished should be an option.

I immediately attempted to contact customer service multiple times by phone and by sent an email to: orderstatus@rockwestcomposites dot com over a week ago with no response to see what can be done with my unfinished tubes.

This is the only place I can get the exact thing I need. I also love that discount is based on volume, and that they sell to the public and not just B2B.

Thank verry muck, all received ok.