Great product quality, very competent and helpful engineering group, friendly efficient support for order processing. But... why in the world do you ship thousands of dollars worth of tubes in a flim... Ver mais
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Leia as opiniões dos outros
We are a growing small business and our demand for carbon fiber really shot up this year. Heather was very helpful in explain how a blanket PO works. We look forward to continuing to work with Rock We... Ver mais
Ordered a Tri-weave fabric on the 15th. Product shipped same day and arrived 3 days later with the cheapest shipping option. Based on reviews it seems common to get extra material but I got a lot extr... Ver mais
A empresa respondeu
We were looking for a cf tube for our project and decided to give RWC a call. Anthony Fairhurst was great in communicating with me and answered all of my numerous questions.... I ordered some samples... Ver mais
A empresa respondeu
Informações sobre a empresa
- Associação ou organização
- Serviço de empresa para empresa
- Serviço de e-commerce
- Fornecedor de soluções de e-Commerce
- Fabricante
Escrito pela empresa
We're Rock West Composites, a customer-centric and solutions-focused composites company that offers everything from custom composite products and engineering services to off-the-shelf composite products and supplies. As a global leader in the composites industry, our overarching mission is to make the magic of composites accessible to the world.
Informações de contacto
3392 West 8600 South, 84088, West Jordan, Estados Unidos da América
- 801-566-3402
- info@rockwestcomposites.com
- rockwestcomposites.com
4,4
Excelente
1 mil opiniões
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Rock West Composites
We are thrilled you are enjoying our product. We take pride in the quality of our products, and your feedback validates our efforts. We appreciate your support and cannot wait to continue providing you with the fest in the future. Thank you!
Just what I needed and in great time
Just what I needed and in great time. What more could I ask for?
25 de abril de 2024
Resposta da Rock West Composites
We are glad your order promptly arrived! We understand the importance of quick and efficient delivery and are happy we could meet your expectations. Your kind words are much appreciated. Thank you for choosing us.
requested alternate shipping…
requested alternate shipping arrangement. no issues.
16 de abril de 2024
Resposta da Rock West Composites
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!
Any time you need composite stuff that…best composite source
Any time you need composite stuff that works!
There is no better supplier.
Easy to order
Ship fasts
Well packed
Great supplier
10 de abril de 2024
Resposta da Rock West Composites
Wow! Your words genuinely make every effort we put into Rock West Composite worth it. Thank you so much, and we hope to make every experience with Rock West Composites fantastic for you!
Connectors business review
The product is great and customer service was just as great. Thank You.
8 de abril de 2024
Resposta da Rock West Composites
Thank you for posting your positive review. Our team at Rock West Composites is committed to providing high-quality customer service, and we are thrilled to hear that we made a good impression on you. We look forward to working with you again.
My order was processed quickly and I…
My order was processed quickly and I received the product when I expected it to arrive.
8 de abril de 2024
Resposta da Rock West Composites
We are glad your order promptly arrived! We understand the importance of quick and efficient delivery and are happy we could meet your expectations. Your kind words are much appreciated. Thank you for choosing us.
Parts were to-specification and on time.
Parts were to-specification and on time.
29 de março de 2024
Resposta da Rock West Composites
We are honored by your excellent review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!
We had a tight timeline
We had a tight timeline. The material we wanted to use was not in stock at a vendor we typically use for small quantities.
Rockwest was local, had the material in stock and was able to meet our schedule.
The product was all within spec and has performed flawlessly in our application.
21 de março de 2024
Resposta da Rock West Composites
We sincerely appreciate your business and your valuable feedback. Your satisfaction drives us, and we can’t wait to welcome you back for another outstanding experience. At Rock West Composites, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
Finally found the product I wanted at a…
Finally found the product I wanted at a fair price !
18 de março de 2024
Resposta da Rock West Composites
We are so glad you had a positive experience with Rock West Composites. Your support is invaluable to us. We are looking forward to seeing you again soon!
Shipped right away…
Shipped right away and was exactly what I order without any fuss.
18 de março de 2024
Resposta da Rock West Composites
We appreciate your feedback and are delighted you enjoyed the "mini" West System packs. Your satisfaction is our top priority, and we look forward to serving you again soon.
Mostly Good
Great product quality, very competent and helpful engineering group, friendly efficient support for order processing. But... why in the world do you ship thousands of dollars worth of tubes in a flimsy box that is falling apart before I receive it? I've made several purchases and this happens almost every time. At least give me the option to pay an extra $10 for shipping to get a robust cardboard tube (like other suppliers do) to protect my new carbon fiber products.
21 de março de 2024
Resposta da Rock West Composites
Thank you for your review and suggestions on better shipping supplies. It is customers like you who allow Rock West Composites to provide quality products that are delivered safely by using "more robust" packaging. We will work to surpass your expectations on future orders.
Resposta da Rock West Composites
Thank you again for your 5-star rating and for being a fantastic part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations whenever you choose us. If there’s anything specific, you’d like to see more of, please don’t hesitate to let us know.
Long processing and incorrect shipping costs
Tax exempt processing took quite long and resulted us in requesting overnight shipping than ground. Once order was placed, shipping charges were changed citing website errors which resulted in shipping being 25% of the overall order. Request to consolidate boxes (to reduce shipping costs) to reduce shipping costs was not considered and instead individual boxes were sent as separate shipments.
13 de março de 2024
Resposta da Rock West Composites
Rock West Composites strives to provide the best quality products and services available. My sincere apologies for the frustration you exhibit.
As I looked into your statement and request, I saw that you submitted your tax exemption information on Monday, March 11. Our policy states, "You must be approved prior to sale, and it takes 1 - 2 business days to process," yours was approved in less than 24 hours. Yes, our website did not calculate correctly with the items you ordered the following day, and there was no way to consolidate the boxes as several of the items you ordered were "full rolls" of product. The item that increased the shipping cost was also a full roll item that not only weighed 99 lbs but was also very bulky. Two of the items ordered were resin systems; we do our best to ensure they are packaged and shipped with no other items in case of accidental damage during transit. Lastly, you selected Next Day delivery, which is an increase on any order but a more significant increase when items are full rolls.
We appreciate your provided information; we will use it as a learning tool to better assist you and other customers' needs.
Good product, Fast shipping, Almost perfect packaging
Ordered a Tri-weave fabric on the 15th. Product shipped same day and arrived 3 days later with the cheapest shipping option. Based on reviews it seems common to get extra material but I got a lot extra, ordered 44in x 36in and recieved 40in x 54in… hopefully someone isnt getting canned for this, lol. The packaging was almost top notch; outer tube, plastic sleve around the material, and inner tube. The only problem I had is the material not being secured to the inner tube after rolling. Yes it is taped to the roll then rolled but it is not taped again to prevent it from sliding. This is only a problem when stored upright but since I have little space thats how I store it. I tied string around the roll on both ends to prevent sliding. I suggest tying or taping the ends becomes the common practice going forward, does not take long and should barely cost pennies.
15 de fevereiro de 2024
Resposta da Rock West Composites
Hi Daniel, we are glad your order promptly arrived! We understand the importance of quick and efficient delivery and are happy we could meet your expectations. Your kind words are much appreciated and your suggestions helpful. Thank you for choosing us.
Quick and easy!
11 de março de 2024
Resposta da Rock West Composites
We are so glad you had a positive experience with Rock West Composites. Your support is invaluable to us. We are looking forward to seeing you again soon!
Fantastic!
Great customer service when I called. The carbon is some of the best performing and looking I've seen.
23 de fevereiro de 2024
Resposta da Rock West Composites
Lynn, thank you for posting your positive review. Our team at Rock West Composites is committed to providing high-quality customer service, and we are thrilled to hear that we made a good impression on you. We look forward to working with you again.
Very good service.
13 de fevereiro de 2024
Resposta da Rock West Composites
We are over the moon to hear that you enjoyed our service. Your kind words truly mean a lot to us. We are looking forward to serving you again soon! Thank you.
Got the shipment on time
Got the shipment on time. And lots of emails keeping me informed. Great invoice
12 de fevereiro de 2024
Resposta da Rock West Composites
Thanks Jennifer! We really appreciate your business.
Ease of ordering process.
31 de janeiro de 2024
Resposta da Rock West Composites
Thanks Viola. We really appreciate your business.
Resposta da Rock West Composites
Thanks Joe. We really appreciate your business.
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