Rodial.com Opiniões 

637
•
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

ΘΑ ΠΕΡΙΜΕΝΑ ΑΠΟ ΜΙΑ ΕΛΛΗΝΙΔΑ ΠΑΡΑΓΩΓΟ ΝΑ ΕΧΕΙ ΤΑ ΠΡΟΪΟΝΤΑ ΤΗΣ ΚΑΙ ΣΤΑ ΕΛΛΗΝΙΚΑ ΤΙΣ ΟΔΗΓΙΕΣ Ή ΕΣΤΩ ΟΤΑΝ ΟΙ ΣΥΝΕΡΓΑΤΕΣ ΤΗΣ ΒΛΕΠΟΥΝ ΠΩΣ Η ΠΑΡΑΓΓΕΛΙΑ ΠΡΟΕΡΧΕΤΑΙ ΑΠΟ ΤΗΝ ΕΛΛΑΔΑ ΝΑ ΤΗΝ ΣΥΝΟΔΕΥΟΥΝ ΚΙ ΑΠΟ ΕΝΑ... Ver mais

Classificada 1 em 5 estrelas

Extremely disappointing customer service and refund process. I returned my Rodial order on 8 October after experiencing a severe skin reaction. I had not even opened or used the product —... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I’ve just received a 15ml tube of Glass Primer in a Glossy Box and the product itself looks great. But honestly, the packaging feels incredibly wasteful. The tube is mostly empty and could probably ho... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Not only are these products superior but the customer service is outstanding. I have purchased retinol drops, bee venom night gel, super serum, 24 carat gold ultimate, slow glow drops, vitamin c oil.... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cosméticos
  2. também em
  3. Fábrica de cosméticos
  4. Fornecedor de produtos de beleza

Escrito pela empresa

Rodial is a hi-tech, innovative skincare and complexion brand founded in 1999 by entrepreneur and former beauty editor Maria Hatzistefanis. We create targeted products that deliver instant and long-lasting benefits: our results-focused products are loved and used by customers and high-profile names around the world and have been for the last 24 years. With a focus on product innovation and ingredient education, our products are designed to make you look and feel like the best version of yourself. We are a female-led and founded independent brand and live by our values. Maria revolutionised the beauty market with innovative and effective revolutionary ingredients and formulas that speak to the Modern Woman. As a brand, we champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Our products are available worldwide in 35 countries and over 2,000 prestigious luxury department stores including Selfridges, Harrods, SpaceNK, Neiman Marcus and Blue Mercury. Today, our range includes icons like Dragon’s Blood Sculpting Gel, Banana Lowlighter, Glass Powder and Vit C Brightening Pads as well as in-demand newcomers such as Plumping Collagen Lip Oil, SPF 50 Drops and Collagen Booster Drops.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

637 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 58% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(637)

71 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Bought the deal for £57 - half full oils!

Bought the deal for £57, both oils arrived half -1/3 full. Took pics and sent to Rodial and it was just ignored! Really disappointed

3 de outubro de 2024
Opinião espontânea
logótipo da Rodial.com

Resposta da Rodial.com

Good afternoon,

Thank you for your feedback, and we sincerely apologise for the inconvenience you’ve experienced with your order. We want to assure you that we would never ignore our customers.

Unfortunately, we haven’t been able to locate any information regarding your order or any previous communications, as no details were provided with your review.

We would love the chance to look into this matter for you, so please reach out to our support team directly so we can help you.

Best wishes,

Syhem
Customer Service Lead

Classificada 5 em 5 estrelas

Excellent Customer Service

I made my first ever purchase with Rodial and was so looking forward to it arriving. Unfortunately when it arrived it was badly damaged/broken. I contacted Customer Service straight away and was delighted with a quick response from Alex. Alex sent me a replacement order which arrived promptly. I highly commend Rodial and Alex.

26 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Eccellenza

Prodotti arrivati con precisione. Grazie dei campionicini di prova.
Prodotti ottimi qualità eccezionale.

3 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Worst customer service

Worst customer service. I purchased Bee Venom Cleansing Balm earlier this year as a backup for Elemis Pro-Collagen Cleansing Balm. I just opened it 2 days ago to use it and lid had been melted and it was disgusting. I reached out to Space NK who advised me to get in touch with Rodial. Alex from Rodial customer service team confirmed that they were aware of the lids being melted and offered me replacement. I thought great but then he came back saying he won't be able to help and I should get in touch with Space NK. Ridiculous company. They are aware of the manufacturing fault and yet they refuse to help. I even offered to return the faulty Cleansing Balm back to them at my own cost for examining but they just ignored my request. Now I am having to throw away £45 Cleansing Balm as I don't want to put melted plastic on my face. They won't help you knowing very well that product is faulty.

30 de setembro de 2024
Opinião espontânea
logótipo da Rodial.com

Resposta da Rodial.com

Hi Saba,

Thank you for sharing your experience.

We’re truly sorry to hear about the issues with the Bee Venom Cleansing Balm. It’s completely understandable to feel frustrated, especially when you were looking forward to using it.

While we want to assist you as much as possible, we are only able to process refunds or exchanges only for items purchased directly from our website.

We truly wish we could assist you further, but we recommend reaching out to the original place of purchase, as they will be able to help you based on their policies.

Your feedback is invaluable, and we appreciate you bringing this to our attention.

If there’s anything else we can do to support you, please don’t hesitate to reach out.

Best wishes,

Syhem
Customer Service Lead

Classificada 5 em 5 estrelas

As for your product and service is…

As for your product and service is excellent, FedEx delivery service leaves a lot to be desired.

13 de setembro de 2024
Opinião espontânea
logótipo da Rodial.com

Resposta da Rodial.com

Hi Rose,

Thanks for your feedback.

I am pleased to read that you are happy with our products and service, your comments on the delivery have also been noted and we apologise for any inconvenienced caused.

Please do not hesitate to reach out if you need any assistance.

Best wishes,
Syhem

Customer Service Lead

Classificada 1 em 5 estrelas

Not satisfied at all with the mystery box!

The products in the mystery box where anything except my expectations! There are so many viral products that I had been expecting…

29 de agosto de 2024
Opinião espontânea
logótipo da Rodial.com

Resposta da Rodial.com

Dear Penelope,

Thank you for sharing your feedback.

I’m sorry to hear the Mystery Box didn’t meet your expectations this time around. We understand the excitement around viral products, and while the selection is designed to introduce a variety of our favourites, we appreciate it can sometimes miss the mark for individual preferences.

Your thoughts are valuable, and we’ll take them on board as we continue to curate future boxes. If there’s anything else you’d like to discuss, feel free to reach out directly – we’re always happy to assist!

Best wishes,

Syhem
Customer Service Lead

Classificada 5 em 5 estrelas

Banana Low Lighter

Second time I’ve ordered the Banana low lighter and I love it so much I’ve signed up for subscribe and save. I wouldn’t be without it now. I also got the lip oil and love it too.
Super quick delivery.

5 de agosto de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

I still don't have the products that I…

I still don't have the products that I ordered, and I didn't get any privet message from you

4 de agosto de 2024
Opinião espontânea
logótipo da Rodial.com

Resposta da Rodial.com

Hello Dimitra,

I sincerely apologise for any inconvenience caused by this delay.

In order to better understand the situation and assist you in resolving your issue, I have sent you a private message asking for some information regarding your order.

Best wishes,

Syhem
Customer Service Lead

Classificada 5 em 5 estrelas

I love Rodial products

I love Rodial products , I received a bee venom day cream which comes in a pump action tube . The tube had come disconnected so I was unable to use it . I e mailed Rodial , sent in some
Images of product .
Straight away I received feedback and within 24 hours had a lovely e mail very concerned about my product and arranged an immediate replacement .
Well the customer service think was 11/10
Nothing was too
Much trouble , and thanks to Alex for their prompt response , a very happy Rodial lady

30 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Goodmorning!!ΚΑΛΗΜΕΡΑΑΑ!!!

Goodmorning!!ΚΑΛΗΜΕΡΑΑΑ!!!
Γραφω στην γλωσσα μου,γιατι τα αγγλικα μου δεν ειναι καλα.Και αυτην την εμπειρια θα μοιραστω εδω.
Το τμημα εξυπηρετησης πελατων επικοινωνησε μαζι μου γραφοντας εγω στην γλωσσα μου.Αυτο ειναι μια επιπλεον δυσκολια για αυτους. !!!!!!
Ειμαι στην διαδικασια να παραγγειλω τα προιοντα που μου προτειναν ακριβως για αυτα που ζητησα!!!Ευχαριστω και παλι την ομαδα!!

24 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Well the products are brilliant and…

Well the products are brilliant and there are often good offers too. I have also found that the customer service is above and beyond anything I have come across before. They reply quickly and offer great help and tips for you individually so I recommend radial products and their team very highly.

22 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding customer service

Had a problem with an item . The customer service is incredible, so efficient and dealt with the issue immediately. Rodial products are outstanding and it was unusual to encounter an issue but as I say resolved immediately. Best customer service ever

15 de julho de 2024
Opinião espontânea

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