ΘΑ ΠΕΡΙΜΕΝΑ ΑΠΟ ΜΙΑ ΕΛΛΗΝΙΔΑ ΠΑΡΑΓΩΓΟ ΝΑ ΕΧΕΙ ΤΑ ΠΡΟΪΟΝΤΑ ΤΗΣ ΚΑΙ ΣΤΑ ΕΛΛΗΝΙΚΑ ΤΙΣ ΟΔΗΓΙΕΣ Ή ΕΣΤΩ ΟΤΑΝ ΟΙ ΣΥΝΕΡΓΑΤΕΣ ΤΗΣ ΒΛΕΠΟΥΝ ΠΩΣ Η ΠΑΡΑΓΓΕΛΙΑ ΠΡΟΕΡΧΕΤΑΙ ΑΠΟ ΤΗΝ ΕΛΛΑΔΑ ΝΑ ΤΗΝ ΣΥΝΟΔΕΥΟΥΝ ΚΙ ΑΠΟ ΕΝΑ... Ver mais
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Leia as opiniões dos outros
Extremely disappointing customer service and refund process. I returned my Rodial order on 8 October after experiencing a severe skin reaction. I had not even opened or used the product —... Ver mais
A empresa respondeu
I’ve just received a 15ml tube of Glass Primer in a Glossy Box and the product itself looks great. But honestly, the packaging feels incredibly wasteful. The tube is mostly empty and could probably ho... Ver mais
A empresa respondeu
Not only are these products superior but the customer service is outstanding. I have purchased retinol drops, bee venom night gel, super serum, 24 carat gold ultimate, slow glow drops, vitamin c oil.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Rodial is a hi-tech, innovative skincare and complexion brand founded in 1999 by entrepreneur and former beauty editor Maria Hatzistefanis. We create targeted products that deliver instant and long-lasting benefits: our results-focused products are loved and used by customers and high-profile names around the world and have been for the last 24 years. With a focus on product innovation and ingredient education, our products are designed to make you look and feel like the best version of yourself. We are a female-led and founded independent brand and live by our values. Maria revolutionised the beauty market with innovative and effective revolutionary ingredients and formulas that speak to the Modern Woman. As a brand, we champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Our products are available worldwide in 35 countries and over 2,000 prestigious luxury department stores including Selfridges, Harrods, SpaceNK, Neiman Marcus and Blue Mercury. Today, our range includes icons like Dragon’s Blood Sculpting Gel, Banana Lowlighter, Glass Powder and Vit C Brightening Pads as well as in-demand newcomers such as Plumping Collagen Lip Oil, SPF 50 Drops and Collagen Booster Drops.
Informações de contacto
Reino Unido
- enquiries@rodial.co.uk
- rodial.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 58% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Bought the deal for £57 - half full oils!
Bought the deal for £57, both oils arrived half -1/3 full. Took pics and sent to Rodial and it was just ignored! Really disappointed

Resposta da Rodial.com
Excellent Customer Service
I made my first ever purchase with Rodial and was so looking forward to it arriving. Unfortunately when it arrived it was badly damaged/broken. I contacted Customer Service straight away and was delighted with a quick response from Alex. Alex sent me a replacement order which arrived promptly. I highly commend Rodial and Alex.
Eccellenza
Prodotti arrivati con precisione. Grazie dei campionicini di prova.
Prodotti ottimi qualità eccezionale.
Worst customer service
Worst customer service. I purchased Bee Venom Cleansing Balm earlier this year as a backup for Elemis Pro-Collagen Cleansing Balm. I just opened it 2 days ago to use it and lid had been melted and it was disgusting. I reached out to Space NK who advised me to get in touch with Rodial. Alex from Rodial customer service team confirmed that they were aware of the lids being melted and offered me replacement. I thought great but then he came back saying he won't be able to help and I should get in touch with Space NK. Ridiculous company. They are aware of the manufacturing fault and yet they refuse to help. I even offered to return the faulty Cleansing Balm back to them at my own cost for examining but they just ignored my request. Now I am having to throw away £45 Cleansing Balm as I don't want to put melted plastic on my face. They won't help you knowing very well that product is faulty.

Resposta da Rodial.com
As for your product and service is…
As for your product and service is excellent, FedEx delivery service leaves a lot to be desired.

Resposta da Rodial.com
Not satisfied at all with the mystery box!
The products in the mystery box where anything except my expectations! There are so many viral products that I had been expecting…

Resposta da Rodial.com
Efficient arrived on time very quickly.
Efficient arrived on time very quickly.
Very good packaging and product quality
Very good packaging and product quality
Excellent service and Products
Excellent service, excellent products. Love Rodial! Customer service is superb, too.
Great product Great price and fast…
Great product Great price and fast delivery
Exactly what I wanted
Exactly what I wanted, delivered quickly!
Banana Low Lighter
Second time I’ve ordered the Banana low lighter and I love it so much I’ve signed up for subscribe and save. I wouldn’t be without it now. I also got the lip oil and love it too.
Super quick delivery.
Love my Rodial products
Love my Rodial products! Great products with stunning designs. Delivery was quick and I was kept up to date with timings along the way.
Would definitely order from Rodial again.
I still don't have the products that I…
I still don't have the products that I ordered, and I didn't get any privet message from you

Resposta da Rodial.com
I love Rodial products
I love Rodial products , I received a bee venom day cream which comes in a pump action tube . The tube had come disconnected so I was unable to use it . I e mailed Rodial , sent in some
Images of product .
Straight away I received feedback and within 24 hours had a lovely e mail very concerned about my product and arranged an immediate replacement .
Well the customer service think was 11/10
Nothing was too
Much trouble , and thanks to Alex for their prompt response , a very happy Rodial lady
Goodmorning!!ΚΑΛΗΜΕΡΑΑΑ!!!
Goodmorning!!ΚΑΛΗΜΕΡΑΑΑ!!!
Γραφω στην γλωσσα μου,γιατι τα αγγλικα μου δεν ειναι καλα.Και αυτην την εμπειρια θα μοιραστω εδω.
Το τμημα εξυπηρετησης πελατων επικοινωνησε μαζι μου γραφοντας εγω στην γλωσσα μου.Αυτο ειναι μια επιπλεον δυσκολια για αυτους. !!!!!!
Ειμαι στην διαδικασια να παραγγειλω τα προιοντα που μου προτειναν ακριβως για αυτα που ζητησα!!!Ευχαριστω και παλι την ομαδα!!
Well the products are brilliant and…
Well the products are brilliant and there are often good offers too. I have also found that the customer service is above and beyond anything I have come across before. They reply quickly and offer great help and tips for you individually so I recommend radial products and their team very highly.
Outstanding customer service
Had a problem with an item . The customer service is incredible, so efficient and dealt with the issue immediately. Rodial products are outstanding and it was unusual to encounter an issue but as I say resolved immediately. Best customer service ever
I got just as ordered at a fair price
I got just as ordered at a fair price, and very quickly!
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