ΘΑ ΠΕΡΙΜΕΝΑ ΑΠΟ ΜΙΑ ΕΛΛΗΝΙΔΑ ΠΑΡΑΓΩΓΟ ΝΑ ΕΧΕΙ ΤΑ ΠΡΟΪΟΝΤΑ ΤΗΣ ΚΑΙ ΣΤΑ ΕΛΛΗΝΙΚΑ ΤΙΣ ΟΔΗΓΙΕΣ Ή ΕΣΤΩ ΟΤΑΝ ΟΙ ΣΥΝΕΡΓΑΤΕΣ ΤΗΣ ΒΛΕΠΟΥΝ ΠΩΣ Η ΠΑΡΑΓΓΕΛΙΑ ΠΡΟΕΡΧΕΤΑΙ ΑΠΟ ΤΗΝ ΕΛΛΑΔΑ ΝΑ ΤΗΝ ΣΥΝΟΔΕΥΟΥΝ ΚΙ ΑΠΟ ΕΝΑ... Ver mais
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Leia as opiniões dos outros
Extremely disappointing customer service and refund process. I returned my Rodial order on 8 October after experiencing a severe skin reaction. I had not even opened or used the product —... Ver mais
A empresa respondeu
I’ve just received a 15ml tube of Glass Primer in a Glossy Box and the product itself looks great. But honestly, the packaging feels incredibly wasteful. The tube is mostly empty and could probably ho... Ver mais
A empresa respondeu
Not only are these products superior but the customer service is outstanding. I have purchased retinol drops, bee venom night gel, super serum, 24 carat gold ultimate, slow glow drops, vitamin c oil.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Rodial is a hi-tech, innovative skincare and complexion brand founded in 1999 by entrepreneur and former beauty editor Maria Hatzistefanis. We create targeted products that deliver instant and long-lasting benefits: our results-focused products are loved and used by customers and high-profile names around the world and have been for the last 24 years. With a focus on product innovation and ingredient education, our products are designed to make you look and feel like the best version of yourself. We are a female-led and founded independent brand and live by our values. Maria revolutionised the beauty market with innovative and effective revolutionary ingredients and formulas that speak to the Modern Woman. As a brand, we champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Our products are available worldwide in 35 countries and over 2,000 prestigious luxury department stores including Selfridges, Harrods, SpaceNK, Neiman Marcus and Blue Mercury. Today, our range includes icons like Dragon’s Blood Sculpting Gel, Banana Lowlighter, Glass Powder and Vit C Brightening Pads as well as in-demand newcomers such as Plumping Collagen Lip Oil, SPF 50 Drops and Collagen Booster Drops.
Informações de contacto
Reino Unido
- enquiries@rodial.co.uk
- rodial.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 58% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Love all the Rodial products I’ve…
Love all the Rodial products I’ve purchased and also got some in Advent calendars. Lip oil is gorgeous and very hydrating blush is also very pretty.
EU beware. You still have to pay customs, they will blame the customer
You do not have free delivery to EU. You will still need to pay customs charges and Rodial will not help or refund.
The message on their website is a lie, they told me I have to liaise with the customs to avoid fees even though their website states, "Great news, we are now dispatching from the new EU warehouse! No custom duties apply for orders to European Union countries. Your local tax rate will be collected at checkout. Couriers no longer need to contact you to arrange payment for duties and taxes before making the delivery."
They have been extremely unhelpful and refuse to see that they have posted a statement that doesn't reflect the reality of delivery on their help centre with regards to delivery to the EU
The best customer service i have ever…
The best customer service i have ever experienced !! Fast reply and great assistance. I highly reccomend the products and the support team.
Cleanser and sampler
Arrived in a great amount of time. I love your cleansers. I also decided to try sampler. Your products never disappoint me! Thank you so very much!
I need to return my items I bought and…Unhappy customer need to be refunded please let me know how to return your product for a refund !!
I need to return my items I bought and get a refund. !
Please inform me how to do this !!
The cream to abrasive for my skin and redness accrued ! The fragrance was unpleasant!!

Resposta da Rodial.com
I haven't received the package yet and…
I haven't received the package yet and I do not have a tracking number.

Resposta da Rodial.com
Part of my order was a sampler box…
Part of my order was a sampler box containing a day ritual. The vitamin C pads in the sampler are completely dried out and can’t be used,

Resposta da Rodial.com
The jar is damaged
The jar is damaged I already sent a picture of the jar still no answer

Resposta da Rodial.com
Love these products Great service
Bought the special offer kit but…
Bought the special offer kit but decided against it , had not used it and decided to request a refund . It was within the. 2 week refund period and received a message saying return it. I sent it with my details inside just in a see case but have yet to receive a refund, this is nearly 2 weeks after I sent it . I have emailed and left messages but no response . I found that you have to jump through so many hoops to get a response you cannot speak to a human being . As a pensioner .i cannot afford to lose £60 .
So I finally receive a refund of £40…how is that fair? Cost me to return it and cost over £60 to buy it ! Never touching Rodial again .

Resposta da Rodial.com
Invest in your skin
Really lovely products my skin feels better already after only a fe days use!
Positive shopping experience
Found product wanted easily, checkout straight-forward. Delivery as advised, kept up to date with delivery advisory emails.
The Best Anti aging!!!!
I love the products!!! Shipping was fast and I am SO HAPPY you have a US based store!!!
Painful rashes from this brand
Every rodial product I have ever tried has given me an instant and horrific rash all over my face, hot, blotchy redness that takes ages to go down. Some of these were the snakes blood and bee venom products but I've tried several and every time has been the same. After these experiences I'm just terrified to ever try them again, even when they are samples or minis I have received. I've used a multitude of skincare brands and products and never had this problem elsewhere.

Resposta da Rodial.com
Worth to purchase
Good quality cosmetic products and quick service.
First class service
This was my first experience with this company and thought I would try a kit that would give my skin a good trial with some of their products. The kit included snake oil drops, retinol oil, eye cream and eye lash/brow serum. I also bought some lip oil and an extra bottle of the retinol oil. I've used them all religiously for a week or so up to now and really like them all. I apply the oil to slightly damp skin to help it spread all over my face, 2-3 drops isn't very much but I find damp skin helps. It's a little early to tell yet but so far my skin is happy. I had a concern with the bottles of snake oil drops looking half empty and emailed and got a reply straight away. I'm thinking maybe the bottles are bigger than the 10ml and without pouring it all out to measure it, I trust I haven't been short-changed. So all in all I'm very happy with the products and service I've had, they couldn't have been any more helpful.
Großartig und ich habe erst das erste…
Großartig und ich habe erst das erste produkt verwendet. Soooviel Feuchtigkeit und Pföege hatte meine Haut schon.lange nicht.
Banana highlighter and powder
Banana highlighter and powder. Both feel so good to put on.
I am disappointed with the bee venom &…
I am disappointed with the bee venom & placenta cream. It sits on the surface of my skin & isn’t absorbed very well.
I have tried to persevere but it isn’t the quality product I was expecting & I regret buying it.

Resposta da Rodial.com
Great online experience
So I shop from Greece very easy to shop fast delivery I could say I order in 3 of October and on 10th they entered Greece so yeah that’s perfect and plus very good online offers. Keep up the good work !!
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