ROK Coffee Opiniões 

407
TrustScore: 2.5 em 5

2,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Very disappointed with the customer service. I’ve had a smartshot for 18 months and it’s been great. But for about 10 days now the basket has been unwinding at speed and coffee exploding everywhere wh... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Ich bin sehr enttäuscht von ROK. Die Produkte sind toll, aber nachdem gleich 1 Monat nach Kauf der Alu-Guss-Ring, welcher den Siebträger hält, bei der normalen Verwendung gebrochen ist, habe ich auf m... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Ich habe seit 2016 einen ROK-Espresso Bereiter. Nun war das Wassereinfüll-Teil am Ende seines Lebens und ich habe online ein „Umbauset“ bestellt. An der Lieferzeit kann noch gearbeitet werden, auch di... Ver mais

Classificada 4 em 5 estrelas

There are only 4 stars because I emailed you guys about a possible double purchase, that my bank was showing, but you didn't reply. It's not a problem as only one amount of money was actually taken, b... Ver mais

Informações sobre a empresa

  1. Fornecedor de máquinas de café
  2. Loja de eletrodomésticos
  3. Loja de bancadas
  4. Loja de artigos domésticos
  5. Loja de utensílios de cozinha

Informação fornecida por diversas fontes externas

ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.


Informações de contacto

2,4

Mau

TrustScore: 2.5 em 5

407 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 60% das suas opiniões negativas

Geralmente responde dentro de duas semanas

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2,4

Todas as opiniões

(407)

6 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Much love for ROK

I love the GC Rok Presso when paired with the naked portafilter. I'm sure the standard kit is fine, but I find making a nice bed for the grounds and tamping it in the naked portafilter is just much simpler and effective. Cleanup is also much nicer. Great espresso with a luscious crema and a great product when you learn the press. My recommendation is to watch videos where the results are good, plus use the correct temperatures for the grind, and grind fine enough to ensure you get the pressure you need.

17 de maio de 2021
Classificada 4 em 5 estrelas

There are only 4 stars because I…

There are only 4 stars because I emailed you guys about a possible double purchase, that my bank was showing, but you didn't reply. It's not a problem as only one amount of money was actually taken, but some reassurance would have been nice, especially if I was spending more money. as hopefully I will be doing soon.

10 de maio de 2021
Classificada 5 em 5 estrelas

Just got it today

Just got it today, Looks impressive!....Great Construction, Was wondering about why the Porta Filter is not 100% in line with the center of the ROK....If it is not supposed to, then no problems...If it isn't, then we may have an issue....Overall, the Product looks great. Hope you realize I bought 2 of these...

8 de maio de 2021
Classificada 4 em 5 estrelas

Hope this arm lasts 🤞

Happy to the replacement arm quite quickly, but disappointed by the expensive postage (brexit and fast postage likely responsible, though). Now the fasteners for the gasket are broken - one head is shredded, the other had a head break off (third party fastener). Now I’m not sure if I can fix it. So the idea of a machine that could last a lifetime seems to have hit a snag...

25 de abril de 2021
Classificada 4 em 5 estrelas

Service from ROK was exceptional

Service from ROK was exceptional. Communication from making the original order through delivery of the product was better than any other entity I can think of.
The espresso maker arrived intact and with all advertised components.
My criticism is limited to two minor details:
The first is that this machine requires pre-heating in order to get good extraction. Definitely worth the extra work, but still...
The second is regarding the tamper/scoop thingy. The scoop just doesn’t do a good job cleanly filling the portafilter. The tamper is just plain cheap. It’s plastic.
Otherwise I am delighted to own this machine.

23 de abril de 2021
Classificada 5 em 5 estrelas

I bought the grinder and espresso…

I bought the grinder and espresso machine and am very happy with the purchase. It's a great experience making your own coffee manually from bean to cup, and any concerns I had about the quality of the coffee were unfounded. The items are well made and stylish as well.

22 de abril de 2021
Classificada 5 em 5 estrelas

I bought some consumables to service my…

I bought some consumables to service my ROK and in the process managed to snap one of the bolts on the bayonet. Amazing service from ROK, they sent me a new body and bayonet and got me back on my daily espresso. Exceptional service, thank you ROK.

20 de abril de 2021
Classificada 5 em 5 estrelas

Excellent upgrade

I recently bought the GC upgrade kit along with a naked portafilter. The GC kit really does allow the right pressure for good espresso. the naked portafilter gives me a much easier idea of whether I am under or over extracting. I've found that 14g of beans is the best dose size for this machine. I also use the Sage Pro grinder which I find a lot more consistent and time efficient to get the grind dialled.

19 de abril de 2021
Classificada 5 em 5 estrelas

Buy it!!

Excellent design,good construction,precise coffee
cut.
Delighted to be have it.
Absolutely the best coffee grinder.

18 de abril de 2021

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