Very helpful with lots of knowledge about the cruises. Ensures that you have taken advantage of any special deals. Ensured that I received assistance with choosing a cabin, made sure that I had all... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Agent rang me back so fast after enquiry and gave me all details. Good value for money, fast efficient service and I was able to use my points from previous bookings to get discount 😀 I liked that I... Ver mais
A empresa respondeu
I wanted to secure a solo room for a cruise in two year’s time - to hopefully celebrate my impending 90th birthday. Trouble free telephone booking service as usual.
I'd seen a great deal online and Callum (I think) was really helpful. Having booked with ROL before all my details were to hand and we could concentrate on the cruise. Once I made my preferences k... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre ROL Cruise
Escrito pela empresa
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Escrito pela empresa
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Informações de contacto
Lexden House, London Road, Lexden, CO34DB, Colchester, Reino Unido
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4,9
Excelente
8 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The booking process was made very easy…
The booking process was made very easy thanks to Billy the representative who made it clear and easy to understand he was very competent and easy to talk too.
22 de abril de 2026
All good for an impulse purchase
22 de abril de 2026
Another great booking experience with…
Another great booking experience with Jake at ROL. Thanks for all the help and advice and making my booking so easy and simple
22 de abril de 2026
Excellent with the information very …clear to understanding
Excellent with the information very good to understand the agent was Billy
22 de abril de 2026
Always a great service
Always a great service. Friendly and knowledgeable customer support. I always feel confident that the booking process has been done properly. Thank you.
21 de abril de 2026
Phone answered quickly as usual and our…
Phone answered quickly as usual and our booking made speedily by Rachel
21 de abril de 2026
Booked for June 2028 - smooth processing
I wanted to secure a solo room for a cruise in two year’s time - to hopefully celebrate my impending 90th birthday. Trouble free telephone booking service as usual.
22 de abril de 2026
Staff so helpful…
ROL staff member Chris was very helpful in getting me exactly what I wanted.
22 de abril de 2026
Great service as usual
As usual the service I received in booking a cruise for 10 adults was excellent. Shane who I had spoken to previously was most helpful in every aspect and the communication I received was first class.
21 de abril de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Helpful
Helpful, knowledgeable service from Edward.
We needed time; he offered to ring back & did.
21 de abril de 2026
Resposta da ROL Cruise
Thank you for your review, we are delighted to hear that you found Edward helpful and knowledgeable. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Friendliness
The man doing the booking was very friendly and helpful. It was a pleasure to book the cruise with him
21 de abril de 2026
Resposta da ROL Cruise
Thank you for your review, we are pleased to hear that the agent was friendly and helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Resposta da ROL Cruise
Thank you for your review, we are thrilled to hear that the agent was very helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Excellent customer service as always
21 de abril de 2026
Resposta da ROL Cruise
Thank you for your review, we are so pleased to hear that the service was excellent. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Professional helpful statt
21 de abril de 2026
Resposta da ROL Cruise
Thank you for your review, we are pleased to hear that you find our agents professional and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Always polite and friendly
Always polite and friendly, very helpful and understanding.
21 de abril de 2026
Resposta da ROL Cruise
Thank you for your review, we are delighted to hear that you find our agents polite, friendly, helpful and understanding. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Resposta da ROL Cruise
Thank you for your review, we are pleased to hear that you found the booking process quick and easy. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Very helpful with lots of knowledge…
Very helpful with lots of knowledge about the cruises.
Ensures that you have taken advantage of any special deals. Ensured that I received assistance with choosing a cabin, made sure that I had all the relevant information I needed.
Couldn’t have had better advice.
Thankyou ROL.
21 de abril de 2026
Resposta da ROL Cruise
Thank you for your amazing review, we are so pleased to hear that the agent was very helpful and knowledgeable. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
First Rate Company
Extremely friendly and knowledgeable staff. Would not use any other company to book our cruises
20 de abril de 2026
Resposta da ROL Cruise
Thank you for your review, we are pleased to hear that you find our agents friendly and knowledgeable. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Karen was brilliant
Karen was brilliant, very knowledgeable and helpful. Very competitive price too
20 de abril de 2026
Resposta da ROL Cruise
Thank you for your review, we are thrilled to hear that you found Karen brilliant, knowledgeable and helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
I received a mailing but even though I…
I received a mailing but even though I phoned before the sale date end i was unable to get the sale price advertised.
Emma was very nice but this was extremely disappointing
20 de abril de 2026
Resposta da ROL Cruise
Thank you for your feedback. Please be advised when this brochure was signed off on the 8th April, the fares and availability were correct. Unfortunately, sailings are have fluid pricing and once the advertised cabins are gone, the price will increase. If you require any further assistance with your booking, please don't hesitate to contact us. Kind regards, ROL Cruise Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.