A definite 5 star experience with Sarah, an outstanding member of the Iglu team. I would not have been able to make my booking without Sarah's patience, kindness and determination to help secure m... Ver mais
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Leia as opiniões dos outros
I just wanted to say a sincere thank you to Jo from Iglu Cruises for all help with booking my cruise with P&O. From the very beginning, you were extremely patient, professional, and support... Ver mais
I had a very good experience on the call. I have gone with IGLU despite the very ooor social media feedback on how you have handled customers with real issues because of the war. I have first hand kno... Ver mais
I rang Iglu after looking at different travel agents offering a similar cruise, as I liked their website. I spoke to Gill who was very helpful and extremely knowledgeable. As this was our first ti... Ver mais
Informações sobre a empresa
Sobre Iglu Cruise
Escrito pela empresa
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Informações de contacto
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I always use IGLU when booking a cruise…
I always use IGLU when booking a cruise as I have always had a great experience with them.
First time we have used Iglu
First time we have used Iglu - introduced via friends who had booked a cruise and asked us to join them. Spoke with the same consultant they used - Antony Deakin. Antony was very friendly, helpful and knowledgeable. He made the booking process easy and gave us a good deal matching that given to our friends.
Naomi was excellent. Chris& Mike Bowness.
Naomi was excellent. Extremely helpful . Answered all questions asked. Pleasant. Booked with confidence.
I contacted Iglu to change a cruise…
I contacted Iglu to change a cruise booking due to the extreme global picture atm . I changed the cruise to October 2027 . The rep was amazing and I got the cruise changed with everything we required .
Sue was very informative and gave us…
Sue was very informative and gave us lots of options a pleasure from start to finish
Megan was very helpful and friendly
Megan was very knowledgeable and helpful and helped us get the right cabin and package
Adam was very helpful and efficient in…
Adam was very helpful and efficient in helping us book our cruise.
We wanted to transfer a PO cruise…
We wanted to transfer a PO cruise booking we made with Igloo, the process was made very easy by Sue who dealt with it in a very professional manner, thank you Sue
For your patience. And excellent customer care you showed throughout this process.
Service
Excellent service from the team.Very professional.Rang back when they said they would. Very helpful and informative.
Karena has been very helpful with all…
Karena has been very helpful with all of my booking so far ‘good company to book a cruise through and wouldn’t hesitate to use them again
Great Service
David O’Donnell delivered excellent customer service as in our telephone calls he was friendly, helpful, informative and knowledgeable.
We wanted a specific cabin area and…
We wanted a specific cabin area and help booking airport assistance plus medical equipment onboard, everything we needed was sorted out quickly and efficiently. Very impressed with the quality service that was fuss free,warm, professional and friendly
Lesley was friendly helpful & sorted…
Lesley was friendly helpful & sorted our problems out despite the delays from P&O
Wendy was so helpful when booking our…
Wendy was so helpful when booking our cruise, she was friendly & knowledgeable
Cruise booked…
Gill is really good and responds to emails quickly and effectively. Always pleasant to speak to and does what she promises.
Booking made easy.
First time I have booked online and I found it to be a clear,quick and a straightforward process with no problems at all. Great follow up too from emails. Excellent service from Igloo.
Helpful and Friendly
Jo was very helpful and provided us with all the information we needed to make the booking and has a very friendly manner.
A Experiência Trustpilot
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