Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary alwa... Ver mais
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Leia as opiniões dos outros
Gary Thompson came out to repair my son’s wheelchair and really went out of his way to do so . Extremely caring towards the understanding of a person who relies on a wheelchair 24/7 and is unable to w... Ver mais
Gary Thompson did an excellent job of refitting a part to my wheelchair which had fallen off some days earlier. He also noticed that the left hand armrest was damaged and following a short visit to hi... Ver mais
Simon rang before he arrived to check the location of the wheelchair users. He was able to fix both wheelchairs and looked at a third. Simon was very helpful and gave us an update on other jobs. We... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Informações de contacto
Unit 11, Westfield Road, CH44 7HX, Wallasey, Reino Unido
- enquiries@rosscare.co.uk
- rosscare.co.uk
4,9
Excelente
835 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 91% das suas opiniões negativas
Geralmente responde em 48 horas
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review for gary thompson
technician came on time
helped with the repair
did a great job
Gary thompson
6 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Moh, thank you for your review. We’re pleased to hear Gary arrived on time and was able to complete the repair to a high standard. We’ll pass your feedback on to the local management team and Gary directly.
The engineer that delivered my…
The engineer that delivered my wheelchair was so polite and very helpful I am very grateful and impressed thank you so much
6 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Michael, thank you for your kind feedback. We’re delighted to hear the engineer was polite, helpful and made such a positive impression during the delivery of your wheelchair.
Quick ans easy stump board fitting.
The technican Gary Thompson came out to fit a stump broad rest to my wheelchair. The process was quick and easy, and I found Gary to be friendly and well equipped the task.
If you need something sorted I'd say youre in good hands.
6 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Reece, thank you for your feedback. We’re pleased to hear Gary made the fitting process quick and straightforward while providing friendly and professional service. We’ll ensure your comments are passed on to the local management team and Gary directly.
Can’t thank Gary Thompson enough for…
Can’t thank Gary Thompson enough for his exceptional service. He came as promised and fixed my daughters powered wheel chair and gave her back the little independence she has.
6 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Rezia, thank you for your wonderful review. We’re delighted to hear Gary was able to repair your daughter’s powered wheelchair and help her increase independence. We’ll make sure your kind comments are shared with the local management team and Gary himself.
Sean Taylor the technician was very…
Sean Taylor the technician was very quick to not only get back to us. It arrived within an hour. Very friendly and knowledgeable. Could not ask for a better service
5 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi, thank you for your feedback. We’re pleased to hear Sean responded so quickly and provided such friendly and knowledgeable service. We’ll pass your comments on to the local management team and Sean directly.
We booked for two wheelchair repairs…
We booked for two wheelchair repairs and Gary Thompson supported to change them and even went on to fix the handles that were loose
5 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi, thank you for your review. We’re pleased to hear Gary was able to complete both wheelchair repairs and also help with the loose handles during his visit. We’ll make sure your feedback is shared with the local management team and Gary directly.
Gary Thompson fixed a wheelbarrow in my…
Gary Thompson fixed a wheelbarrow in my service and he did an amazing job.
5 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Joan, thank you for your review. We’re delighted to hear Gary provided such great service and completed the repair successfully. We’ll pass your feedback on to the local management team and Gary directly.
Gary Thompson visited us
Gary Thompson visited us, very helpful man and friendly. Went above and beyond with the service provided. Thank you Gary
5 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Naila, thank you for your kind feedback. We’re pleased to hear Gary went above and beyond and provided such friendly and helpful service during his visit. We’ll ensure your comments are shared with the local management team and Gary directly.
Very nice gentleman
Very nice gentleman , who put Tyrone’s wheelchair together . Explained how to get the wheelchair fixed if it gets damaged or goes wrong . Thanks Sean
5 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Sonia, thank you for your lovely review. We’re delighted to hear Sean took the time to explain everything clearly and ensure you knew how to arrange support if needed in future. We’ll pass your kind comments on to the local management team and Sean directly.
I made a call early on Saturday morning…
I made a call early on Saturday morning to the out of hours line & spoke with GARY THOMPSON. He listed to the issues that my son had with his wheelchair & confirmed that he would be able to arrange for it to be looked at. He communicated via text message the approximate arrival time & also again when the wheelchair had been fixed. Excellent communication & great service. Thank you we very much we appreciated the speedy response, which in turn ment my son could continue his daily activities.
2 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Julia, thank you for your wonderful feedback. We’re delighted to hear Gary responded so quickly, kept you updated throughout and was able to get your son’s wheelchair repaired promptly so he could continue his daily activities. We’ll make sure your kind comments are passed on to Gary directly.
Excellent engineer and experience!
Gary Thompson came out to fix my damaged chair and was amazing!
He was smiling and happy despite it being very early in the morning.
He was very personable and I was very happy having him in my home.
What a lovely man!
4 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Katy, thank you for your lovely review. We’re so pleased to hear Gary provided such friendly, professional and reassuring service while repairing your wheelchair. We’ll ensure your kind comments are shared with Gary directly.
I found Gary your engineer very helpful…
I found Gary Thompson your engineer very helpful and professional… a credit to your company.
2 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Kenneth, thank you for your kind feedback. We’re pleased to hear Gary provided such helpful and professional service during his visit. We’ll pass your comments on to Gary directly.
The purpose of the visit was sorted…
The purpose of the visit was sorted (wheel chair)
Gary Thompson
3 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Ifeoma, thank you for your review. We’re pleased to hear Gary was able to resolve the issue with your wheelchair successfully. We’ll pass your feedback on to Gary directly.
Gary Thompson was so lovely
Gary Thompson was so lovely. We had called wheelchair services during the day and got told they are too busy and to call out of hours at 5pm. Gary got to us within 30 minutes and came to fix 1 chair but ended up helping out with 3. He was very talkative and polite and had a really welcoming atmosphere. Couldn’t thank him enough!
1 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Beth, thank you for your wonderful feedback. We’re delighted to hear Gary responded so quickly and went above and beyond to help with multiple wheelchairs. We’ll ensure your lovely comments are passed on to Gary directly.
Gary Thompson has visited us on a few…
Gary Thompson has visited us on a few occasions and has always been very helpful, nothing is ever too much trouble and he is very polite and patient with our residents.
1 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi, thank you for your review. We’re pleased to hear Gary has consistently provided such helpful, polite and patient service during his visits.
Ajay came out to fix the controller arm…
Ajay came out to fix the controller arm on my power chair, Really difficult repair which needed the arm taken apart & reconfigured after I misjudged the space round a wall!! He did a brilliant job & the chair is back to handling like new
24 de abril de 2026
Opinião espontânea
Resposta da Ross Care
Hi John, thank you for your great review. We’re pleased to hear Ajay was able to successfully complete such a difficult repair and get your chair working like new again. We’ll pass your kind comments on to Ajay directly.
Mr Sean Taylor,
Mr Sean Taylor,
Came to my property today to pick my Husbands, wheelchair up. He was very polite and helpful, also was very informative with all mine and Hubby's questions. Above and beyond. That's why I've given him a 5 🌟
1 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Susan, thank you for your wonderful review. We’re delighted to hear Sean provided such polite, helpful and informative service during the collection visit. We’ll ensure your kind comments are shared with Sean directly.
Sean Taylor was so professional
Sean Taylor was so professional, and polite. Taking his time to explain everything perfectly and making sure I am comfortable in my new wheelchair. Thank you so much.
1 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi, thank you for your lovely feedback. We’re so pleased to hear Sean took the time to explain everything clearly and made sure you felt comfortable using your new wheelchair. We’ll pass your comments on to Sean directly.
Very kind man and was very helpful.
Very kind man and was very helpful.
He was really polite and friendly
He helped me with setting up my new electric wheelchair the way I liked it
30 de abril de 2026
Opinião espontânea
Resposta da Ross Care
Hi Jez, thank you for your review. We’re delighted to hear the engineer provided such kind and helpful support while setting up your new electric wheelchair.
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