By far the best gaming site ive been on,ive had some amazing wins 👏 Theres so many games,bonuses and free spins, i would definitely recommend this site to everyone 😊 👌 Also great customer s... Ver mais
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I have played on here for years and up until now have thoroughly enjoyed it, had a few reasonable wins and enjoyed the bingo rooms in particular. But unfortunately the site has changed drastically... Ver mais
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Daria from customer service helped answer my question quickly thankyou . I only gave 4 stars just because of withdrawal can be rather long 12 hrs . Everything else on this site im pleased with plenty... Ver mais
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I chose the £50 bonus and 100 free spins. After spending £150, I realized I had not received them. I contacted customer service, and an agent named "JAMES" responded by asking me to be patient. After... Ver mais
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Informações sobre a empresa
Rosy Bingo
Escrito pela empresa
- Rosy Bingo is an online bingo site that offers exciting rewards and exclusive offers to its players. With fun bingo rooms, chatroom games, a host of online slots with new additions each month and amazing prizes, it’s safe to say everything is rosy at Rosy Bingo!
- Our response to the current situation
- At Rosy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@rosybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contacto
Reino Unido
- support@rosybingo.com
- rosybingo.com
3,9
Bom
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I’ve sent too email to support Rosie…
I’ve sent too email to support Rosie bingo about the 5percent cash back that I opted in to and had no reply
11 de setembro de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hello Sandra,
So sorry that you have not had a response. We strive to answer all Emails received in a timely manner. Can you please check that you sent to the correct Email address? support@rosybingo.com or please contact our Customer Support Team, who are available on Live Chat 24/7.
Please do not worry, we will get to the bottom of this for you.
Kind regards
Team Rosy
SCAM this company is not good you have…
SCAM this company is not good you have to message them to get your bonus to then 48 hours later if you have not used it be removed. They credited it back to me for another 48 but this is terrible because some people don't use the bonus straight away. STAY CLEAR.
They get away with it because of small print absolutely unacceptable when other sites don't remove your entitled bonus
8 de setembro de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi John,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating it must have felt to lose a bonus due to the time limit. Our bonus offers do come with specific terms, including expiration periods, but we always aim to make these as clear and accessible as possible.
We’re glad to see that our team was able to credit the bonus back to you, but we take your comments seriously and will review how we communicate these details to make sure they’re easier to understand in the future.
If you’d like, please reach out to our support team directly so we can look into your account and see how we can improve your experience going forward.
Thank you again for your feedback.
Kind regards,
Rosy Bingo
teresa was very helpful in solving my…
teresa was very helpful in solving my question…she’s also helped me in the past too. Lovely ☺️
7 de setembro de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Alicea,
Thank you for your kind words. We’re delighted to hear Teresa was able to assist you once again, your continued trust means a great deal to us.
Regards,
The Rosy Bingo Team
Please avoid!!
Please avoid!!
Made several deposits & withdrawals without issue.
Last transactions were made on 1st September, a few deposits (no issues there!) then 2 withdrawals totally £950….
They then decided they needed to verify me, no problems there as I understand this is a process for a lot of sites once several withdrawals have been made.
I sent over everything that was asked for on 2nd September and was told my account was now verified and withdrawal would be processed by 6pm on 3rd ‘at the latest’
Then on the 3rd? Another email to say they now needed bank statements and payslips for the last 3 months!! I have never been asked for this before and feel very uncomfortable sending these, but as they’re withholding £950 of my money I had no choice.
So I sent them.
Chased an update by email, no response, chased with the live chat, was told I would have a response yesterday afternoon, no response.
Have chased by email another 4 times and had no response, just chased on live chat again, got the same person, Paul, who again just said they’re working on it and I will receive an update ‘shortly’
I have used a lot of online sites and never been asked to provide so much information AFTER they have verified my identity, feel like they’re holding my withdrawal ransom and just looking for any excuse not to pay out my withdrawal.
Please avoid these crooks!!
Will update as to whether I ever actually get the withdrawal!
**Update**
It has now been a week since the withdrawal was requested and it has still not been processed. They have now suspended my account so I am unable to log in to look at the progress or use their live chat. Have again sent multiple emails which have been ignored and just twice been sent an email template saying my account is suspended.
Also - the put in their response that they’d seen I had responded to their last email but they never acknowledged that email via reply, just on here.
1 de setembro de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Sarah,
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration. In some cases, we are required to carry out additional checks such as Source of Funds verification. We understand this can feel inconvenient, but please know these requests are made to ensure we remain compliant and to protect our players.
We do our best to complete these checks as quickly as possible, and once there’s an update you will be notified right away. I can see that we’ve emailed you today and you’ve already replied, so the team is actively reviewing your case.
We appreciate your patience and understanding while this is being finalised.
**Update**
Thank you for sharing your experience — we understand how frustrating this situation must feel. Please rest assured that even if your account is suspended, our Live Chat service remains available and you can still reach us there for assistance.
We’ve also reached out to you directly by email, and we’re confident this matter will be resolved very soon. Your feedback is important to us, and we’ll make sure your case continues to be prioritized by the relevant team.
Thank you for your patience and understanding while we work to get this sorted for you.
**Update**
We’re pleased to let you know that your withdrawal has now been processed successfully. 🎉 We truly appreciate your patience throughout the verification process and understand it wasn’t an easy wait.
If you have any further questions or need assistance in the future, our support team is always available via Live Chat or email.
Thank you again for your feedback — it helps us continue improving the experience for all our players.
Best regards,
Rosy Bingo
Savannah was very informative have a…
Savannah was very informative have a told me why I could not deposit etc.
3 de setembro de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Rea,
Thank you for your feedback. We're glad Savannah was able to clearly explain the situation and provide the information you needed. If you have any further questions, we're always happy to help.
Regards,
The Rosy Bingo Team
Could not leave no stars a complete con…
Could not leave no stars a complete con even if you win you need to spend all.winning before getting any winnings from bonus. Rachel useless d9nt not waste your time co plate con
2 de setembro de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Michael,
Thanks for sharing your feedback. We’re really sorry to hear you feel this way — we never want our players to feel disappointed or misled. Our bonuses do have wagering requirements, and we try to make these as clear as possible before you choose to take part. That said, we understand it can sometimes be confusing, and we’d be happy to go through the details of your account with you directly.
We also appreciate your comments about your support experience and will make sure this is passed along to the right team so we can keep improving. If you’d like, please reach out to us directly and we’ll do our best to make things right.
Thank you again for taking the time to let us know how you feel.
Best,
Rosy Bingo
Good site poor bonuses
The site is easy to use and the games are good. Withdrawl easy and quick. Im just not sure about their bonuses.
I played WW legends for about 300 to 350 spins. I didn't recieve a single bonus. Went on to a diff game and still the same. I got a couple of quid wins here and there but mostly taken back in the next 10 spins or so.
Just doesn't seem to like giving bonuses despite the game.
Which is a let down as it is a good site
2 de setembro de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hello Shane,
Thank you for taking the time to share your experience with us. We’re really glad to hear you enjoy the site, the games, and that withdrawals have been smooth — that’s great feedback!
We completely understand your frustration when the bonuses don’t seem to land, especially after a long session. Slot games are based on random outcomes, so results can vary a lot from one play to another, but we know it can feel disappointing when luck doesn’t go your way.
We’ll definitely share your feedback with our team as we’re always looking at ways to improve the player experience. In the meantime, if you’d like us to check into your play session further, feel free to reach out to our support team and we’d be happy to take a closer look.
Thanks again for your feedback — we really appreciate having you with us!
Best,
Rosy Bingo
Resposta da Rosy Bingo
Hello Akeasha,
Many thanks for your lovely review!
We are so pleased that you have received a friendly service, please remember that our Customer Support Team are on hand 24/7 to assist with any queries that you may have!
Kind regards
Team Rosy
Robbed me …
Made a deposit had a good win withdrew or tried to but because I used my husbands PayPal with my bank card attached to it they refused to pay out
27 de agosto de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hello Kim,
We are so sorry that you have encountered this issue.
As stated in our Terms and Conditions, you are bever permitted to use a Third Party's Payment Method, regardless of permission.
This is an anti money laundering prerequisite that we are obliged to adhere to. I can imagine how disappointed that you must be feeling, but it is a learning curve for future reference & is strictly abided to by all reputable gambling organisations.
I hope that your winning streak continues.
Kind regards
The Rosy Bingo Team
Teresa (online help) was so efficient…
Teresa (online help) was so efficient in sorting out my problem. She was professional , courteous and solved my issue in a very timely manner . Best support I’ve received on rosy web chat!
26 de agosto de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Linda,
Thank you for your kind words. We’re delighted to hear that Teresa provided such efficient and professional support. Your feedback means a great deal to us, and we’ll be sure to pass along your praise to her!
Regards,
The Rosy Bingo Team
Great!
Great!! Fast payout!! Big win 1st time registered!! Great customer service from Amanda!!
24 de agosto de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Simon,
Thank you for your glowing review! We're thrilled to hear about your big win and speedy pay out. Amanda will be delighted to know her service made a difference. Here’s to many more wins ahead!
Regards,
The Rosy Bingo Team
Quick response from Savannah problem…
Quick response from Savannah problem solved in seconds Ty savannah
22 de agosto de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hey Tina,
Thank you for your kind review.
As always, we are delighted that Savannah helped you in her typical speedy manner. We will pass on your appreciation to her!
Kind regards
The Rosy Bingo Team
I think this site is better than most…
I think this site is better than most pays out good even on 20p spins
13 de agosto de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Michelle,
Thank you for your kind words and support. We're truly grateful for your feedback and pleased to know your experience met expectations.
Regards,
The Rosy Bingo Team
Teresa solved my problem yet again in record time
Same issue I have had many times and it gets frustrating when it happens, but few times when I see the name Teresa I know its going to get sorted and sorted fast ,she is so nice and solves any issue in record time which is always appreciated,not that I want issues to happen but if they do I will admit I always go on to chat in the hopes of seeing the name Teresa, let's me know ill be sorted no problem . Credit to you and your company. 😊
11 de agosto de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Lisa,
Thank you so much for your lovely review.
We have to agree with you, Teresa is simply a legend!! Your kind words will be passed along to her.
Kind regards
Team Rosy
I'm so impressed right now
I chose the £50 bonus and 100 free spins. After spending £150, I realized I had not received them. I contacted customer service, and an agent named "JAMES" responded by asking me to be patient. After a brief hold (litterly 2 minutes) he replied with an apology for the inconvenience and informed me that he had already credited the bonus and spins to my account. I am surprised at how quickly it was resolved. I anticipated a 24-hour wait, with potential investigation delays, as I had experienced on a previous site, leading me to expect the same here. However, I was mistaken. Thank you, James, for resolving this so quickly and professionally.
7 de agosto de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hello Sanj,
Many thanks for taking the time to leave a review.
We are so pleased that James resolved your issue promptly & professionally. And sincerely hope that you were lucky with the Bonus!
Please feel free to reach out to our Customer Support Team anytime that you require assistance.
Kind regards
The Rosy Bingo Team
Resposta da Rosy Bingo
Hello Daniel's Daughter,
Thank you so much for your wonderful review.
We are so pleased that you have found both the Site & Staff to be fantastic. As always, your Feedback is greatly appreciated!!
Kind regards
The Rosy Bingo Team
Wade saved the day ❤️
I joined very late in the night and encountered a few problems... Mostly caused by my naivety. Wade was the live chat host and was extremely friendly. He was able to resolve my issues and provided me with a link to aid me. Very helpful indeed x Thank you Wade xx
30 de julho de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Pamela,
What a lovely message—thank you! We're so glad Wade was there to help just when you needed it. He's a true night-shift hero, and we'll be sure to pass along your kind words ❤️
Regards,
The Rosy Bingo Team
Excellent site fair not a con like most…
Excellent site fair not a con like most sites never winning but spending loads I have had many good wins easy to withdraw no hassles genuine
28 de julho de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Paula,
Thank you for your kind words! We're so pleased to hear you're enjoying fair play and hassle-free withdrawals—exactly what we aim for. Here's to many more great experiences!
Regards,
The Rosy Bingo Team
Teresa lady lovely lady
Teresa lady lovely lady , quick response and respectful
29 de julho de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Iolanda,
Thank you for your kind words. We're delighted to hear Teresa provided you with respectful and prompt service—she truly is a valued member of our team.
Regards,
The Rosy Bingo Team
great customer service and quick…
great customer service and quick response to my enquirey
26 de julho de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi there,
Thank you so much for your positive review! We truly appreciate you taking the time to share your experience with others.
Kind regards
The Rosy Bingo Team
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