By far the best gaming site ive been on,ive had some amazing wins 👏 Theres so many games,bonuses and free spins, i would definitely recommend this site to everyone 😊 👌 Also great customer s... Ver mais
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Leia as opiniões dos outros
I have played on here for years and up until now have thoroughly enjoyed it, had a few reasonable wins and enjoyed the bingo rooms in particular. But unfortunately the site has changed drastically... Ver mais
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Daria from customer service helped answer my question quickly thankyou . I only gave 4 stars just because of withdrawal can be rather long 12 hrs . Everything else on this site im pleased with plenty... Ver mais
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I chose the £50 bonus and 100 free spins. After spending £150, I realized I had not received them. I contacted customer service, and an agent named "JAMES" responded by asking me to be patient. After... Ver mais
A empresa respondeu
Informações sobre a empresa
Rosy Bingo
Escrito pela empresa
- Rosy Bingo is an online bingo site that offers exciting rewards and exclusive offers to its players. With fun bingo rooms, chatroom games, a host of online slots with new additions each month and amazing prizes, it’s safe to say everything is rosy at Rosy Bingo!
- Our response to the current situation
- At Rosy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@rosybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contacto
Reino Unido
- support@rosybingo.com
- rosybingo.com
3,9
Bom
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Rosy Bingo
Hi Yvone,
Thank you! We're glad you were pleased with the service — it means a lot to us.
Regards,
The Rosy Bingo Team
Teresa went straight to my question…
Teresa went straight to my question fast and efficient
18 de maio de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Brenda,
Thank you for your kind words. We're glad Teresa was able to assist you quickly and efficiently — we’ll be sure to pass along your compliments!
Regards,
The Rosy Bingo Team
Raluca was lovely
Raluca was lovely. What a polite person. A joy to be on rosy bingo
17 de maio de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Susan,
Thank you for your lovely feedback! We're so pleased to hear Raluca made your experience such a joy. We'll be sure to pass on your kind words — and we're thrilled to have you with us at Rosy Bingo!
Regards,
The Rosy Bingo Team
Great choice of games along side daily…
Great choice of games along side daily promotions and plenty of free spins, The pay outs are not the quickest but normally hit the bank within 12 hours.
However the customer service is fantastic with a let's get you sorted attitude, I recently spoke with Raluca and she couldn't do enough for me to resolve my request 10/10 😀
17 de maio de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Jay,
Thanks so much for the thoughtful review! We're delighted you’re enjoying the games, daily promos, and free spins. While we’re always working to speed up payouts, we’re thrilled to hear Raluca made your experience a smooth one — she’s a star in our eyes too! 🌟 10/10 feedback like this means the world to us.
Regards,
The Rosy Bingo Team
Not great customer service
Could do with better customer care . Issues took 7 days to sort .
8 de maio de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hello Lulu, we're really sorry to hear about your experience. We understand how frustrating the verification process can feel, especially when you've provided multiple documents. Please know we work hard to make this process as efficient as possible while still meeting strict requirements. Your feedback is truly appreciated, and we'll review this internally to see where improvements can be made.
Resposta da Rosy Bingo
Hi Mary,
Amanda will be absolutely delighted! We truly appreciate your kind words — we’ll ensure she receives the gold star she rightfully deserves.
Regards,
The Rosy Bingo Team
Resposta da Rosy Bingo
Hi Dilman,
Now that’s a jackpot of a compliment! 🎰🎉 Thanks for making our day — we’re thrilled you’re enjoying the fun!"
Regards,
The Rosy Bingo Team
Savannaha was very efficient and…
Savannaha was very efficient and professional
1 de maio de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Crystal,
Thank you for your kind words! We’re glad to hear Savannah provided efficient and professional service. We’ll be sure to pass along your praise!
Regards,
The Rosy Bingo Team
terasa would good she told me what i…
terasa would good she told me what i wanted to here in no time,
21 de abril de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Christopher,
Terasa’s got skills! 🚀 Glad she hit the mark and made your day easier. We’ll be sure to pass on the kudos!
Regards,
Was playing for around 30mins then just…
Was playing for around 30mins then just stopped...had to log back in but didn't know password that I chose from one suggested by them...did what was asked to reset password but no email was sent...tried several times but nothing, I had around £10 in my balance which I now cannot play...guess I will lose my money....needless to say I won't be going back to that site again...
20 de abril de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hey there! Thanks for your feedback. It sounds frustrating, and we're really sorry you had that experience. Just a quick note—password suggestions usually come from your device, not from us. If the reset email didn’t come through, no worries—our lovely Support team is here for you 24/7 via Live Chat or email and will be happy to help. We’ve also reached out to you through TrustPilot so we can sort this out together. Hope to chat soon and get you back to playing! 😊
Rachel was perfect in her customer…
Rachel was perfect in her customer service I can't thank her enough
Mrs Paula Howson
17 de abril de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Paula,
Rachel will be thrilled to hear this! Thanks so much for your kind words—they truly mean a lot to us!
Regards,
The Rosy Bingo Team
DO NOT USE. DOESNT PAY OUT
So first off i have deposited way more than i actually won. i understand thats how gambling slots basically works so that bot my main concern. I processed a withdrawal which needed verifying so i had to send all sorts of proof such as id, bank card pics, bank statements, selfies etc. I was told it would take 48 hours for verification and it is almost 4 days later and still no withdrawal. Each time i contact though live chat i am told i will receive an email with an update. Whats this update for, why cant you just release my funds. Then i get an email saying my account is suspended after viewing my bank statement. I reply saying ban me if you want just process my withdrawal. They claim i havent replied to the email of the suspension and thats ehy i havent received my funds. Firstly i had replied, secondly this email has no releavnce to why they cant process my withdrawal. If they fail to do so sharply then i will have to take legal action as they are basically robbing me of my money. appauling !
7 de abril de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Jacob, thanks for sharing your feedback. We're really sorry to hear about your experience and understand how frustrating this must have been. We can see that the issue has now been resolved, but if you need any further help, feel free to reach out — we're here for you.
Thank you Teresa
Thank you Teresa! You helped me with my query very quickly but most importantly efficiently and kindly! The staff at Rosy Bingo are second to none in their kind response's and quick actions!
7 de abril de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Karen,
Thank you for your kind words! We're so glad Teresa could assist you so efficiently and with a smile. We're proud of our amazing team at Rosy Bingo – they truly are the best!
Regards,
The Rosy Bingo Team
500 no ellies or grabbers main wins are now ive just realised its a one day complaint yes another joke…
500 no ellies or grabbers main wins are fish 2p joke
2 de abril de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Christine, thanks for your feedback! We’re sorry to hear you’re not enjoying the game as much as you’d like. Our games are based on fair and random outcomes, but we understand it can be frustrating at times. We have reached out through TrustPilot to request more details about your account. Please provide the requested information, and we’ll be happy to review this for you!
Best regards,
Rosy Bingo
Teresa was very kind and caring towards…
Teresa was very kind and caring towards me.
31 de março de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Anne,
Thank you for sharing! We're so happy Teresa could make a positive impact—she truly cares about our customers! 😊
Regards,
The Rosy Bingo Team
I had a query with my account
I had a query with my account. The fault was mine as I didn't read the terms pertaining to bonus funds properly. I spoke with Paul who explained everything to me very clearly and who compensated me some bonus funds as a goodwill gesture. I was very impressed . I'll read the terms more closely in future!
30 de março de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Jaqueline,
Thank you for your thoughtful review! We're glad Paul could clear things up for you and that you were happy with the resolution. We appreciate your understanding and look forward to assisting you again!
Regards,
The Rosy Bingo Team
Yes I had a great interaction with…
Yes I had a great interaction with James he expressed his know how with certain games (brown cow) with a lot of knowledge and was so thankful for /sir Lancelot:)xx
22 de março de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Walshy,
Thanks for sharing your experience! We're so glad James could help with his game knowledge and make your interaction enjoyable. We'll make sure he knows how much you appreciated his help! 😊🎉
Regards,
The Rosy Bingo Team
Great staff when need help
New to this site and I haven’t yet played but on a live chat with Amanda she was so helpful and got me on my playing journey.
15 de março de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi Marie,
Welcome aboard! We're so glad Amanda could help kickstart your journey. Wishing you lots of fun ahead—hope you enjoy every moment!
Regards,
The Rosy Bingo Team
Savannah was very helpful &…
Savannah was very helpful & understanding in my request
14 de março de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi there,
Thanks for sharing! We're so glad Savannah could help and make things easier for you. We’ll be sure to pass along your kind words!
Regards,
The Rosy Bingo Team
Spoke with Amanda from the help centre…
Spoke with Amanda from the help centre … very helpful and very prompt. Thank you
1 de março de 2025
Opinião espontânea
Resposta da Rosy Bingo
Hi James,
Thanks for the great feedback! Amanda will be happy to hear she made such a positive impact!
Regards,
The Rosy Bingo Team
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