Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

not even 40 days of having the watch and wearing on a casual basis no strenuous activities, the bezel stone had fallen out the top.(they class the apex 100 model as a sport/swimming watch). went to a... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I received the discount code (first purchase) too late for my original order, but when I queried this, they arranged a free return and I received a full refund. I purchased the watch again (I love... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve had rotary watches for decades…automatic, manual and battery…I’ve also owned prestige brands Rolex and Tag Heuer. Obviously the prestige watches win out over their cheaper rivals..but nothing... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The customer service I received from Lorraine Martin was absolutely top notch. She really listened to my issues and took it upon herself to help me. Without Lorraine's help this issue would've taken m... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fabricante de relógios de pulso
  2. Relojoaria

Sobre Rotary Watches

Escrito pela empresa

Original British Design

Rotary Watches is an award-winning brand of classic timepieces. Established in Switzerland in 1895, Rotary relocated to London a few decades later, where it remains to this day.

Rotary timepieces are now sold in over 65 countries throughout the world. The brand specialises in designing enduring stylish pieces, blending the old with the new to achieve a timeless range of watches.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

345 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

disappointment all round

not even 40 days of having the watch and wearing on a casual basis no strenuous activities, the bezel stone had fallen out the top.(they class the apex 100 model as a sport/swimming watch). went to a local jewelers, said there was nothing they could do and to go through to the company and use my warranty to cover manufacturing error. tried to phone. near enough a hour of phoning hadn't got through to anyone. left feeling disappointed wouldn't recommend to peers or family.

4 de maio de 2026
Opinião espontânea
logótipo da Rotary Watches

Resposta da Rotary Watches

Thank you for taking the time to leave a detailed review. We would recommend trying our customer service team again, either via phone as you have tried prior or via email - customerservicedepartment@peershardy.co.uk

We do apologise that a member of our team was not able to answer your previous call. We will of course endeavour to assist however we can with repair or replacement of your watch.

Classificada 4 em 5 estrelas

Lovely watch, but size adjustment is a little odd.

I received the discount code (first purchase) too late for my original order, but when I queried this, they arranged a free return and I received a full refund. I purchased the watch again (I love it, by the way), received the discount, and a few days afterwards, the watch arrived. I'd asked for a bracelet adjustment but the watch was far too loose although I was told when I phoned that infact, they'd had to ADD links to make it my desired size, which puzzled me a great deal, as I'd used their template to check my size, and double-checked with a ruler, as suggested. I could have sent it back again, FOC, and they would 'look into the size discrepancy', but as I'd already waited over two weeks for my new watch, I just bit the bullet and took it to a jewellers to be adjusted.
I'm very happy with my watch now, and it was excellent value (although obviously cost the extra adjustment fee), and I have two spare links just in case!

24 de abril de 2026
logótipo da Rotary Watches

Resposta da Rotary Watches

Thank you for taking the time to leave such a detailed review, we greatly appreciate it. We will indeed be looking into the bracelet adjustment process and whether there is anything that we can do to further refine the process.

We are glad to hear though that you are enjoying your new watch!

Classificada 5 em 5 estrelas

Seamatic 300 GMT

I recently purchased a Seamatic 300 GMT to add to my watch collection as I wanted a divers watch with a GMT movement but didn't want to pay thousands, I love Rotary's history and they have a genuine watch making heritage.
It's a very well made watch with a Japanese movement that keeps time well, the watch dial and bezel finish is excellent and the bracelet is of high quality, I purchased direct from Rotary the only downside being the complimentary bracelet adjustment was not completed according to my measurements. Overall I would recommend Rotary watches and hope they continue to add to their proud heritage.

25 de abril de 2026
Opinião espontânea
logótipo da Rotary Watches

Resposta da Rotary Watches

Thank you so much for taking the time to leave a review, we greatly appreciate it! We are so glad that you are enjoying you new Seamatic 300 GMT - we will pass the feedback around your bracelet adjustment onto the customer service team. We do apologise for any inconvenience caused.

Classificada 5 em 5 estrelas

Great watch

Great watch, fast delivery, best price online.

26 de janeiro de 2026
logótipo da Rotary Watches

Resposta da Rotary Watches

Thank you for the 5 star review, much appreciated!

Classificada 5 em 5 estrelas

First class quality product.

First class quality product. Delivered in a timeus fashon and curteous fashon.

My apologies, should have been 5 stars. Dislectic fingers!!!

27 de março de 2026
logótipo da Rotary Watches

Resposta da Rotary Watches

Hi Maureen, thanks for taking the time to leave a review. Is there a reason why you left a one star review?

Classificada 3 em 5 estrelas

Delayed delivery sadly

Not Rotary’s fault but delivery was slow.Watch dispatched Friday on a 48 hour service and didn’t arrive until Wednesday. Royal Mail to blame I believe.

Pleased with watch however

27 de março de 2026
logótipo da Rotary Watches

Resposta da Rotary Watches

Thank you so much for taking the time to leave a review. We do apologise for the delay in the Royal Mail shipping.

Classificada 5 em 5 estrelas

Speedy service

Thought I had no chance of receiving this watch for my wife's Birthday in the short time I provided but Rotary turned my order around in 3-4 days, great service, will hope to 'requisition' something for myself in the near future.

26 de março de 2026
logótipo da Rotary Watches

Resposta da Rotary Watches

Thank you so much for taking the time to leave a review, we do hope that you come back to Rotary in the future!

Please do get in touch if you have any questions or would like any advice on a future purchase.

Classificada 5 em 5 estrelas

A date thing?

lovely watch only down fall is I can't work out how to change the date... Other than that perfect...

26 de março de 2026
logótipo da Rotary Watches

Resposta da Rotary Watches

Thank you for taking the time to leave a review - our watches feature a quick date setting, which is usually set using the crown at position 1 or position 2. if you email our customer service team they would be happy to advise you with your specific watch.

customerservicedepartment@peershardy.co.uk

Classificada 5 em 5 estrelas

Excellent product 👌

Excellent website easy to navigate through, pictures and descriptions excellent
Very easy to complete purchase, item arrived as indicated and wrapped extremely well, excellent communication

25 de março de 2026
logótipo da Rotary Watches

Resposta da Rotary Watches

Thank you so much for taking the time to leave a review. We greatly appreciate it and are so glad to hear that you are enjoying your new watch!

Classificada 5 em 5 estrelas

Rotary Watch

Nice automatic watch. Easy to set 😀

25 de março de 2026
logótipo da Rotary Watches

Resposta da Rotary Watches

Thank you for taking the time to leave a review!

Classificada 1 em 5 estrelas

Watch still not recieved.

Watch still not recieved.

24 de fevereiro de 2026
logótipo da Rotary Watches

Resposta da Rotary Watches

Hi There,

We have looked into this and your order is marked as delivered. We hope that you are enjoying your new watch.

Thanks,

Fraser | Rotary team

Classificada 5 em 5 estrelas

Lovely watch

Great value, efficient service, brilliant guarantee

24 de fevereiro de 2026
logótipo da Rotary Watches

Resposta da Rotary Watches

Thank you so much for taking the time to leave a review. We are so glad to hear this!

Classificada 2 em 5 estrelas

Lovely watch

Lovely watch, however the “complimentary strap adjustment” I requested was not done and I had to then pay to get it altered.

24 de fevereiro de 2026
logótipo da Rotary Watches

Resposta da Rotary Watches

We are glad to hear that you are pleased with the watch! We are sorry to hear that the bracelet adjustment was not carried out correctly. We will make sure that our service team looks into this to ensure it does not happen again. We do apologise for the inconvenience caused.

Classificada 1 em 5 estrelas

I tried to order a watch kit

I tried to order a watch kit. It cost $240.00 dollars. after I ordered the watch kit, the web site said that I didn't make the order. I checked my bank. It said that I did. I have tried to get my Money back. They have even said that they would refund my money. they haven't. they even try to send me EMAIL saying I haven't used my discount codes.

14 de fevereiro de 2026
Opinião espontânea
logótipo da Rotary Watches

Resposta da Rotary Watches

Hi Dennis - I cannot see a record of this transaction, but if you email our customer service team (customerservicedepartment@peershardy.co.uk) they would be more than happy to help you look into this further.

Fraser | Rotary Team

Classificada 5 em 5 estrelas

Return and Refund Service

I ordered the wrong watch and I had to return. The return process was easy and I was kept updated by customer service and have received a full refund. Good service.

26 de janeiro de 2026
logótipo da Rotary Watches

Resposta da Rotary Watches

Thank you for reviewing your experience, we are glad to hear that the process was smooth.

Classificada 5 em 5 estrelas

Delivery was fast once I place my…

Delivery was fast once I place my order.
Watch came well wrapped and protected.
I can’t wait to give it as a gift.

26 de janeiro de 2026
logótipo da Rotary Watches

Resposta da Rotary Watches

Thank you so much for taking the time to leave a review, we greatly appreciate it. We hope that the recipient loves their new Rotary!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais