The delivery was perfect; they kept me informed about the arrival time. Arrived without needing extra guidance and very efficiently moved my new my Rangemaster cooker inside to exactly where I needed... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
NOT GREAT EXPERIENCE WE HAD DELIVERED 2 BEDSIDE CABINETS AND A DRESSER BUT BECAUSE WE HADN'T STIPULATED IF WAS GOING INTO A BEDROOM ON FIRST FLOOR THE TWO PEOPLE IN VAN REFUSED TO TAKE UP THE STAIRS.... Ver mais
We were kept up to date about the delivery time and the 2 staff arrived exactly in the time frame we were given. They worked out the best route into the house with the ( heavy and bulky) range cooker... Ver mais
A empresa respondeu
Had a wardrobe delivered with assembly included . Wardrobe delivered on the Friday then assembly team came on the Monday after I contacted them to query . Not aware that this would be split however g... Ver mais
A empresa respondeu
Informações de contacto
7 Hartburn Close, NN3 9UE, Northampton, Reino Unido
- 01604 801777
- info@route1groupltd.co.uk
- route1groupltd.co.uk
4,3
Excelente
615 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great experience
When I called regarding my delivery the people on the phone were fantastic. The delivery driver (Brian) was great and very experienced in moving heavy loads. He was very careful and ensured I was happy with everything. Great service.
11 de junho de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you for your wonderful feedback.
We're delighted to hear that both our office team and delivery team provided such a positive experience. It's especially pleasing to know that the team was able to assist you effectively when you called and that Brian delivered the high standard of service we strive for.
Brian will be thrilled to hear your comments. His experience, care, and attention to detail are qualities we value highly, and we're pleased that he ensured everything was handled safely and that you were completely happy with your delivery.
Thank you for taking the time to share your experience. We truly appreciate your kind words and will make sure your feedback is passed on to Brian and the wider team.
Kind regards,
The Route 1 Group Team
Really good experience
Really good experience, kept me updated with likely delivery times. The two men delivering my sofa were excellent, friendly and efficient and removed all packaging, so I was just left with a fully put together sofa exactly where I needed it.
11 de junho de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you for taking the time to leave such a positive review. We're delighted to hear that you had a great experience and that our delivery team kept you informed throughout the process.
It's fantastic to know that the team delivered your sofa efficiently, provided a friendly service, and ensured everything was assembled and positioned exactly where you wanted it, while also removing all packaging.
We really appreciate your feedback and thank you for choosing Route 1 Group. We hope you enjoy your new sofa!
Friendly and helpful delivery service .
Friendly and helpful delivery service .
10 de junho de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you for your feedback.
We're delighted to hear that you found our delivery service friendly and helpful. Providing excellent customer service is at the heart of what we do, so it's great to know that our team made a positive impression.
We appreciate you taking the time to share your experience and will be sure to pass your kind comments on to the team.
Thank you for choosing Route 1 Group.
Kind regards,
The Route 1 Group Team
On time, efficient and professional.
On time, efficient and professional. Thank you.
10 de junho de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you for your kind review. We're pleased to hear that our team delivered a punctual, efficient, and professional service.
Your feedback is greatly appreciated and will be shared with the team.
Absolutely brilliant delivery from…
Absolutely brilliant delivery from these guys. Polite and very helpful.
5 de junho de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you for your kind words. We're pleased to hear our team provided a brilliant delivery experience and were both polite and helpful throughout.
Your feedback means a lot to us, and we'll be sure to pass it on to the delivery crew. Thank you for choosing Route 1 Group.
Can’t recommend highly enough
Can’t recommend highly enough. Delivered within 3 hour time slot. Delivery people friendly.
4 de junho de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you for taking the time to leave such positive feedback. We're delighted to hear that your delivery arrived within the expected time slot and that our delivery team provided a friendly service.
We will be sure to pass your comments on to the team, who will be pleased to hear they made a positive impression.
Thank you for choosing Route 1 Group.
DISGUSTED
I am genuinely appalled and LIVID by how this delivery was handled.
The requirement to sign in and be escorted on an MoD site is mandatory and was clearly communicated in advance.
Despite this, the delivery drivers attempted to offload the chair into MY CAR instead of following the agreed process. I repeatedly instructed them to sign in so I could escort them onto site, but this was ignored multiple times.
As a result, I was left dealing with the delivery myself, outside in heavy rain — which is unacceptable. And they struggled and dumped in the back of my car.
It was clear they prioritised saving time over complying with site rules. Given the security requirements, this is completely unacceptable.
I expect Route 1 to follow instructions and site protocols, not disregard them for convenience. I expect this to be addressed. My company paid for delivery, not for the goods to be dumped in the back of my car.
4 de junho de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the experience you have described.
Having reviewed your comments, we fully understand your frustration. Where delivery instructions clearly state that site sign-in procedures and an escort are mandatory, these requirements should be followed without exception. The actions you have described fall well below the standards we expect from our delivery teams.
It is particularly concerning that your repeated instructions were not followed and that you were left to manage the delivery yourself in adverse weather conditions. As you rightly point out, your company paid for a delivery service to the designated location, not for the item to be offloaded into your vehicle. Security protocols, customer instructions, and site requirements must always take priority over delivery schedules.
We take this feedback extremely seriously and have raised the matter internally for investigation with the team involved. We will be reviewing why the delivery instructions were not adhered to and what measures are required to ensure this does not happen again.
Once again, we apologise for the inconvenience and frustration caused. Thank you for taking the time to make us aware of this issue, as it allows us to address the matter appropriately and improve our service going forward.
All round great service
Great communications in the days before, the driver called 30 minutes ahead. Very polite and extremely careful when unloading the item and bringing inside, great service thank you
3 de junho de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you very much for your kind feedback.
We're pleased to hear that you were kept well informed in the lead-up to your delivery and that the driver's call ahead helped make the process smooth and convenient. It's also fantastic to hear that the driver was polite, extremely careful when unloading and bringing the item into your home, and delivered the level of service we strive to provide.
I will be sure to pass your comments on to the driver involved, who will greatly appreciate the recognition.
Thank you for choosing Route 1, and we hope to be of service again in the future.
Van broke down but still delivered
Van broke down on the day of the delivery which was frustrating but credit to the Guys for still delivering it, all be it 4 hours later than expected. Communication was good and despite the 2 chaps probably getting home at 2200 due to the breakdown they were still cheerful and polite.
Sometimes things happen that you can’t control.
2 de junho de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you for your understanding and for taking the time to leave such thoughtful feedback.
We sincerely apologise for the delay caused by the vehicle breakdown and appreciate how frustrating that must have been. While unexpected issues can occasionally arise, we always aim to minimise disruption and keep our customers fully informed throughout.
We're delighted to hear that our communication kept you updated and that the team remained cheerful, polite, and committed to completing the delivery despite the challenging circumstances and the long day they faced. Their dedication and professionalism are qualities we're very proud of, and your comments will mean a great deal to them.
Thank you again for your patience and understanding. We truly appreciate your support and hope to be of service to you again in the future.
Great communication before the…
Great communication before the delivery. The delivery guys were so thoughtful and careful, I am very happy to recommend their services.
27 de maio de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you for your wonderful feedback.
We're delighted to hear that you were happy with the communication leading up to your delivery and that our delivery team made such a positive impression. Taking care of our customers' items and ensuring a professional, considerate service is something we take great pride in, so it's fantastic to know this was reflected in your experience.
Your recommendation means a great deal to us, and we will be sure to pass your kind comments on to the team involved.
Thank you for choosing Route 1, and we look forward to assisting you again in the future.
Furniture collection
The guys who collected the furniture were polite, professional, took great care in the house & were on time.
19 de maio de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you for taking the time to share your feedback.
We're delighted to hear that the team were polite, professional, punctual, and took great care whilst carrying out the collection. We pride ourselves on delivering a high standard of service, and it's always rewarding to hear when our colleagues have made a positive impression.
I will ensure your comments are passed on to the crew involved, who will be pleased to receive your feedback.
Thank you again for choosing Route 1, and we look forward to assisting you in the future.
Lovely driver, shame about the process
The delivery driver was lovely and helped me get the huge (but relatively light) box into my hallway.
The communication process and flexibility of delivery was useless. I got a text to say the delivery was coming on a certain day and to reply 'yes' or 'no'. I replied no and was told it may take a further week. I was given an alternative day, but with no options (thankfully only a few days after the first date). It was given an all day slot, with information saying that a 2 hour time slot would be allocated on the day. When it came through the time slot was 4 hours, i.e. a whole afternoon but also said that it was an estimate. The parcel actually arrived at about 10 am. Pointless giving a timeslot really. It took 17 days from order to delivery, which was much longer than is normal.
21 de maio de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you for taking the time to provide such detailed feedback.
We're pleased to hear that our delivery driver was helpful and assisted you in getting the item safely into your hallway. We will ensure your kind comments are passed on to them.
We are, however, sorry to hear that the communication and delivery scheduling process did not meet your expectations. We understand your frustration regarding the limited flexibility when rearranging the delivery, the uncertainty around the delivery time slot, and the overall time taken from order to delivery. Customer convenience is important to us, and we appreciate your honest comments highlighting areas where we can improve.
Your feedback has been noted and will be shared with the relevant teams as we continue to review and enhance our customer communication and scheduling processes.
Thank you again for your feedback and for recognising the efforts of our driver despite the issues you experienced.
Not only did the deliveries come…
Not only did the deliveries come between downpours, but they also managed niftily to get my hefty settee through the porch and front door and into position. They also removed their outside footwear which is important in my opinion.
19 de maio de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you for your wonderful feedback.
We're delighted to hear that the delivery went smoothly, despite the weather, and that our team were able to carefully manoeuvre your sofa into position without any issues. Delivering large items into customers' homes can sometimes be challenging, so it's great to know the team's care and expertise made a positive impression.
We're also particularly pleased that you noticed and appreciated the team removing their outdoor footwear. We understand how important it is to respect our customers' homes, and this is exactly the level of service and consideration we strive to provide.
Thank you for taking the time to share your experience. We will be sure to pass your kind comments on to the delivery team, who will be delighted to receive them.
Friendly and professional
Very helpful and professional communications. Scheduled a time for delivery that worked for me on the phone with a friendly human, with a telephone reminder on the day. Delivery guys were excellent and could navigate tight corners well. I would definitely recommend them.
15 de maio de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you for your fantastic feedback.
We're delighted to hear that you found our communication helpful and professional, and that arranging a delivery time that suited you was a straightforward and positive experience. We believe speaking with a friendly and knowledgeable member of the team can make all the difference, so it's wonderful to know this was appreciated.
We're also pleased that the delivery team provided such excellent service on the day. Navigating large items through tight spaces can be challenging, and it's great to hear their skill, care, and professionalism stood out.
Thank you for your recommendation and for taking the time to share your experience. We will be sure to pass your kind comments on to both our customer service and delivery teams.
excellent service careful installation…
excellent service careful installation and no debris left
13 de maio de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you for your kind feedback.
We're delighted to hear that you received excellent service and that the installation was carried out carefully and professionally. We also take great pride in leaving our customers' homes clean and tidy, so it's wonderful to know the team ensured no debris was left behind.
Your comments are greatly appreciated, and we will be sure to pass them on to the team involved.
Thank you for choosing Route 1, and we hope to be of service again in the future.
Large 7 seater L shape sofa and 4 seater chaise sofa bed ( stunning 😍)
Everything was perfect! From removing packaging to checking we were happy with the purchase. They sent delivery information through the day before with delivery slot time, phoned when on route and were there when they said they would be 😊
Lovely delivery guys, polite, careful and knew what they were doing. Removed one foot to access my lounge and replaced with no problem.
Checked that we were completely happy before leaving👌🏻
7 de maio de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you so much for your amazing feedback! We’re delighted to hear that everything went perfectly from start to finish and that you were happy with the communication throughout the delivery process.
It’s wonderful to know our delivery team provided such a careful and professional service, from removing the packaging and making adjustments to access your lounge, to ensuring everything was set up correctly and that you were completely happy before they left. We’ll be sure to pass your kind comments on to the team.
Thank you again for choosing us, and we hope you enjoy your new furniture!
Excellent service
Excellent customer service and great delivery. Sofabed looks fantastic
7 de maio de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you so much for your lovely feedback! We’re thrilled to hear you were happy with both the customer service and delivery experience. It’s even better to know that your new sofa bed looks fantastic!
We really appreciate your support and hope you enjoy your sofa bed for many years to come.
Kept Up to date with delivery and time
From first ordering my patio furniture I was kept informed of the delivery date and time. Communication has been excellent
The two delivery men were polite and professional. They contacted me in the morning to give me a provisional time and phoned me again upon their arrival outside my door
6 de maio de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you for your wonderful feedback! We’re delighted to hear that you were kept fully informed throughout the ordering and delivery process and that the communication met your expectations.
It’s also great to know our delivery team provided a polite and professional service, keeping you updated with both the provisional arrival time and their call upon arrival. We always aim to make the delivery experience as smooth and convenient as possible.
Thank you again for choosing us, and we hope you enjoy your new patio furniture!
Great service experience
I was kept well informed of the date and time of my delivery. The driver called me when they arrived. The 2 men who came were very polite and friendly and delivered the item to where I requested. No complaints from this customer.
6 de maio de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you for your lovely feedback! We’re so pleased to hear you were kept well informed throughout the delivery process and that the team provided a polite and friendly service. It’s great to know everything went smoothly and that your item was delivered exactly where you wanted it.
We really appreciate your support and are delighted you were happy with your experience. Thank you again for choosing us!
Well Informed of delivery date and…
Well Informed of delivery date and time. Polite and helpful Delivery Staff who lifted heavy package to where we needed it.
5 de maio de 2026
Opinião espontânea
Resposta da Route1groupltd
Thank you for your kind feedback! We’re so pleased to hear you were kept well informed throughout the delivery process and that our delivery team were polite and helpful. We always aim to provide a smooth and stress-free experience, so it’s great to know the team were able to place everything exactly where you needed it.
Thank you again for choosing us, and we hope you enjoy your new furniture!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.