Rowan Energy 

I was very pleasantly surprised to find that a tech support service for the energy industry surpassed all my expectations of quality !!
Rowan Energy’s support person (Claire) was extremely helpful, responsive, knowledgeable and polite throughout the entire support process. She was a real breath of fresh air compared to other companies with which I have had to deal at other times.
Also, the tech support engineer who came to my house to re-connect and check the systems (Hallam) was thorough, very knowledgeable, resourceful and polite.
I can totally recommend Rowan Energy’s support team as a valued, respectable, polite and very knowledgeable group of people !!

I had a problem with the web site and contacted Rowens Customer support and found the most efficient and profesional service to resolve my problem.
It was so good to find a company which has invested effort and resorce into supporting their custmer base.
I was also delighted to find out how much I had gained for being a member of Rowan.

I would like to thank Claire from Technical Support for her kindness and patience dealing with an OAP, she was supportive and kind.

Claire was very good in sorting out an issue with a 3rd party installer, now all signed up. Thanks!

The support team were quick to answer my email query and followup[ message when I had a problem and even offered to book a time and call me back to talk me through the problem and solution. They were patient, and helpful. Amazing.

My experience of Rowan's customer service positively escalated after I wrote a fairly bad-tempered email about issues I was having. The issues were not of Rowan’s making but started after I upgraded my solar system. I was called by Claire the Customer Service Manager and she explained the situation, suggested a solution and I am full on mining again. First class 🙏👏🙌

I've been dealing with Claire over one or two problems with my recent solar installation. These were entirly my fault. Having dealt with many companies online my experience has, at best, usually led to a sense of frustration. By comparison Claire has been outstanding. She answered emails efficiently and rapidly sorted out my problems. I was amazed..in a very good way! Thank you.

Had my smart miner installed for a number of months now after ESE installed my Solar panels along side it.
During the installation i was told if i wanted to install use the UPS function of my inverter for my server rack (from battery storage) i could just wire up the UPS to a socket... so i did

This has resulted in Rowan energy's portal showing minus figures that remove points from my account:
Date kWh Points
26/08/2024 -13.99 -135
08/07/2024 -24.30 -233

Upon contacting them as asking, i was interstitially refunded these points while it was being investigated. Someone came out, tool a look and said it needed an update that they could do remotely.

Then i got an email asking if the UPS connection installation was installed by a professional and for a certificate of installation

Seems like a cop out to me and would/will not be recommanding them

Update 30/09/24
As per the original post i was asked for an installation certificate despite being advised that i can install my self this is all in the email chain between myself and the support email

Brilliant customer service thank you

I received a virtually immediate email response to my query explaining the current situation. Excellent service!

Very prompt and helpful advice from their customer service advisor Claire

This was my first encounter with Rowan Energy, my query was dealt with most efficiently, and precisely,
look forward to future dealings with this company.
dated 5/08/24

E mailed on Sunday about an issue, had an e mail reply by 9 am Monday, had the issue resolved quickly. Pleasant polite and well informed thank you Claire.

I had an issue with lack of emails from the company and received a very helpful call from them apologising and sorting out this, online access to the appliance and my access to the website. This was instigated by them immediately and to my total satisfaction.

Claire gave me really speedy and helpful advice as I was enrolling as a new customer, thank you

Prompt and courteous service. Once I found the right place in the app everything was quick and easy.

New customer and got speedy efficient help. Thanks

UPDATE
My opinion has been revised to reflect the excellent technical support and resolution to the issues raised below.
I had a very polite and informative e-mail from technical suppot explaining the software issue they had when introducing a new dashboard.
Everything is now back to normal and I have therefore re-instated my 5* rating.

Rowan Rewards recently updated their user dashboard. Some users had an issue with the points being recorded incorrectly. Now fixed

Had a Smartminer installed in Jan this year and have already claimed two pots of cash back - brilliant!

Great service offered to a solar panel set up
It mines coins to turn into cash over a year, very happy thanks