I was really struggling trying to navigate the website to update 1 puppies name and change 2 puppies ownerships... Until I called, yes it took a while to get through but do make time... when I final... Ver mais
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Thank you Olivia for sorting out my litter registration - you were ace!!!!! What transpired to be an error I had made and could have been a major problem, you were so helpful in getting it sorted out... Ver mais
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The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. I... Ver mais
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Gloria made a nerve racking experience a total breeze for me, in helping me change my dogs ownership to add my sister as a joint owner. Very much appreciated. Kind regards. Mr Simon Ambler.
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Informações sobre a empresa
Escrito pela empresa
It’s dogs who bring joy, enrich our days, and ultimately rule our lives. They are the ones that we would do anything for. From everyday health to lifelong protection, from wagging tails to winning rosettes, the Royal Kennel Club is here to honour dogs with the care, distinction and happiness they deserve. Today, and for generations to come, we are: At their service
Informações de contacto
Gatehouse Way, HP20 1RY, Aylesbury, Reino Unido
- 01296318540
- royalkennelclub.com
4,6
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Gary was really helpful
Gary was really helpful! Managed to sort my issue swiftly.
6 de julho de 2026
Opinião espontânea
Resposta da Royal Kennel Club
Thank you so much for your review.
Marie was kind supportive and helpful.
Marie was kind supportive and helpful.. very happy with my experience not only this time but whenever I’ve contacted previously too
9 de julho de 2026
Opinião espontânea
Resposta da Royal Kennel Club
Thank you for your review, we appreciate the time taken.
Liv was helpful and informed
Liv was helpful and informed, and helped me navigate a complicated website. Thank you Liv
3 de julho de 2026
Opinião espontânea
Resposta da Royal Kennel Club
Thank you very much for your review, we really appreciate it.
Resposta da Royal Kennel Club
Thank you for your review.
Ella was exceptional and the best help we have ever received
Today we had the pleasure of being connected with Ella due to a problem that the KC site froze half way through -surprise surprise. . We have had over the years some very bad experiences with the KC and the website/staff and expect will continue to have these . BUT exception to the rule this morning and so credit is due to the help we received from Ella as a person for her patience and understanding she is a credit to where she works and needs to be recognised for it .
2 de julho de 2026
Opinião espontânea
Resposta da Royal Kennel Club
Thank you for your review, we really appreciate your valuable feedback and the time taken to leave your review.
Very helpful
Very helpful; and emailed over important export registration immediately
2 de julho de 2026
Opinião espontânea
Resposta da Royal Kennel Club
Thank you.
Fantastic experience Ella was very…
Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from me as I was stress at first and totally relax and enjoyed having someone to help me
I will be recommending people to go through the kennel club
1 de julho de 2026
Opinião espontânea
Resposta da Royal Kennel Club
Thank you so much for your review and the time taken to leave it.
Amazing support
Amazing support, really easy and quick to get help with setting up and account and completing the transfer for our puppy. Marie was amazing and quickly sorted my issues.
30 de junho de 2026
Opinião espontânea
Resposta da Royal Kennel Club
Thank you for your review, we really appreciate your feedback.
Very professional and quickly sorted
Ella was very professional a nd sorted my issue with no problem. A Credit to the organisation.
26 de junho de 2026
Opinião espontânea
Resposta da Royal Kennel Club
Thank you very much for your review. We appreciate the time taken.
Resposta da Royal Kennel Club
Thank you very much for your review.
staff are great and do a good job
staff are great and do a good job - not enough of them though - and the certificates being sent out wrong etc could save a lot of issues in the first place - please sort out the system and get people who understand dog showing in the building - not just generic staff.
23 de junho de 2026
Opinião espontânea
Resposta da Royal Kennel Club
Thank you for you review and your valuable feedback.
We are actively working on recruitment of staff and service performance issues.
Many of our staff are involved in the dog world but we believe that a diverse range of people allow us to give great customer service to all of our customers.
Ella was beyond 1st class
24 de junho de 2026
Opinião espontânea
Resposta da Royal Kennel Club
Thank you for your review; we really appreciate it.
Change of ownership
Gloria was amazing she did change of ownership of my new pup all over the phone which made things so much easier for me,explained everything clearly to me.
Thanks Gloria ❤
23 de junho de 2026
Opinião espontânea
Resposta da Royal Kennel Club
Thank you for your review; we really appreciate all the time taken.
Thank you Marie was so helpful and talked me…
Marie was so helpful and talked me through the registration process and explained how to place the advertisement, Thank you
23 de junho de 2026
Opinião espontânea
Resposta da Royal Kennel Club
Thank you for your review.
Transfer of ownership problem.
I spoke with Ella. She was extremely helpful in resolving a 'registration' issue.
Thank you Ella!
22 de junho de 2026
Opinião espontânea
Resposta da Royal Kennel Club
Thank you very much for your review.
Speaking with the Marie helped me look…
Speaking with the Marie helped me understand what I needed to do, she was Very calm and helpful. I was so pleased to have phoned to get the assistance I needed with the application. And ended up with a discount at the same time. Thank you Marie
22 de junho de 2026
Opinião espontânea
Resposta da Royal Kennel Club
Thank you for your review. We really appreciate your valuable feedback.
Marie knows her business
Marie helped me the first time and was extremely helpful. Sadly call wait on KC cost me 112.00 usa in phone charges
I was fortunate to not wait as long this time. I had emailed a week ago for help and got no response so I called again.
I got Marie thank goodness! She knows her business and process and steered me a different direction to get me what I needed and offered tips and suggestions for other transactions I will be needing.
Our AKC here is not near as knowledgeable and I have to tell you customer experience is everything and she has the skills and knowledge of her work and excellent customer service!
Nicely done Marie!
19 de junho de 2026
Opinião espontânea
Resposta da Royal Kennel Club
Thank you very much for your review, we are so pleased that Marie could help you so thoroughly. We are very sorry that you have experienced significant call wait times in the past.
Marie was excellent in customer…
Marie was excellent in customer services and solved my query straight away. Wonderful to be able to call a real human and to receive first class assistance
19 de junho de 2026
Opinião espontânea
Resposta da Royal Kennel Club
Thank you for your review.
Marvellous Marie
I spoke to Marie, who was very helpful, informative and patient.
15 de junho de 2026
Opinião espontânea
Resposta da Royal Kennel Club
Thank you for leaving your review, we really appreciate it.
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