Ella was really helpful and sorted out our registrations. She listened to what the issues were, then sorted it out promptly and capably. A great service - many thanks!
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Leia as opiniões dos outros
Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Ver mais
A empresa respondeu
The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Ver mais
A empresa respondeu
The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. I... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.
Informações de contacto
Reino Unido
- royalkennelclub.org.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 77% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
One less stress
Problems resolved, no fuss. Great customer service much appreciated.

Resposta da The Royal Kennel Club
Lauren was amazing
Lauren was amazing . Very polite and helpful. Thank you for being patient and understanding . 🙂

Resposta da The Royal Kennel Club
The young lady was very friendly
The young lady was very friendly, polite and efficient in dealing with my change of ownership for my new puppy.

Resposta da The Royal Kennel Club
Natalie did a great job.
Natalie did a great job.
The wait in the phone was too long…

Resposta da The Royal Kennel Club
Natalie from the kennel club talked us…
Natalie from the kennel club talked us through everything and made it so easy …brilliant service . Thankyou Natalie

Resposta da The Royal Kennel Club

Resposta da The Royal Kennel Club
Charlotte was wonderful and talked me…
Charlotte was wonderful and talked me through the whole process! After the computer kept timing me out.
Charlotte you are a real gem. Thanks so much!!

Resposta da The Royal Kennel Club
Very polite very helpful and very clear

Resposta da The Royal Kennel Club
Loren was extremely patient & helpful…
Loren was extremely patient & helpful resolving our query.

Resposta da The Royal Kennel Club
Great online help using new resources
Gloria was so helpful taking me through newly launched online services. Very much appreciated

Resposta da The Royal Kennel Club
Excellent telephone service
Fantastic assistance over the phone, Natalie was able to make the amendments needed to change a dogs details after the original owner used the wrong form.

Resposta da The Royal Kennel Club
SLOW, and behind in terms of DNA technology…
Phoned today to get in touch regarding my Pedigree Poodles paperwork. I was told that without some missing papers from one parent that I could not register my dog with the KC (UK). The only way for me to do this would be to contact the original breeder whose number is no longer in use. Despite having my dogs DNA tested with certificates of 100% purebred status and additional vet verification of breed standards. I decided to opt for another Kennel Club and also for the purpose of registering any future litters I intend to have.
Despite the aforementioned it was tedious to get through on the line with many, many different options often looping back through if unfamiliar to the service.
They also could not use his DNA profile to link his family “papers” or his place in the line…
All in all I’d say there loss, to the extend
of any future DNA’s will not be carried out using them or their affiliates. I spend a lot on tests with over 300 tests on one of my pets. I will also use another provider to register any future litters.
I feel and also from what I’ve seen written on line this place is falling to the wayside, everything typed/written to the extent that it could hold more weight than an actual DNA test carried out in a professional lab via scientists. Technologically speaking this place is light years behind and they are losing out on customers far and wide.

Resposta da The Royal Kennel Club
Kennel Club Polite & Professional
Kennel Club
Staff always extremely polite and very professional.
I'll recommend Kennel Club without any type of doubts.
5 Star

Resposta da The Royal Kennel Club
Excellent service.
I have had excellent help with my online litter registration from Gloria, who was very patient, and nothing was too much trouble.

Resposta da The Royal Kennel Club
Very helpful and kind and followed…
Very helpful and kind and followed through.

Resposta da The Royal Kennel Club
Speedy response and solution to my issue
My issue was dealt with in a courteous professional manner.
I was made to feel valued by the member of staff who dealt with my query
The member of staff created a solution to my issue in a swift and efficient manner
I was really pleased with the experience and my confidence in the Kennel Club has greatly increased

Resposta da The Royal Kennel Club
Other than the long automated intro
Other than the long automated intro, Amanda who dealt with my enquiry was very helpful and speedy and offered a very positive outcome to my query.

Resposta da The Royal Kennel Club
I was made to feel assured at all times…Gloria is a five star lady who goes the extra mile to excel in her services
I was made to feel assured at all times & Gloria was very very helpful,
Nothing was too much trouble
Thank you so much Gloria for your five star service

Resposta da The Royal Kennel Club
Laren was fantastic sorted all my…
Laren was fantastic sorted all my problems out thanks

Resposta da The Royal Kennel Club
The operator was a really nice helpful…
The operator was a really nice helpful lass

Resposta da The Royal Kennel Club
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