The Royal Kennel Club Opiniões 

1898
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ella was really helpful and sorted out our registrations. She listened to what the issues were, then sorted it out promptly and capably. A great service - many thanks!

Classificada 5 em 5 estrelas

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. I... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Organização de protecção de animais

Escrito pela empresa

We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 77% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(1898)

150 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

One less stress

Problems resolved, no fuss. Great customer service much appreciated.

9 de junho de 2025
Opinião espontânea
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Resposta da The Royal Kennel Club

Thank you for your review, we really appreciate it.

Classificada 5 em 5 estrelas

Lauren was amazing

Lauren was amazing . Very polite and helpful. Thank you for being patient and understanding . 🙂

5 de junho de 2025
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Resposta da The Royal Kennel Club

Thank you very much for your review.

Classificada 4 em 5 estrelas

Natalie did a great job.

Natalie did a great job.

The wait in the phone was too long…

28 de maio de 2025
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Resposta da The Royal Kennel Club

Thank you for your review. We apologise if you feel the wait to answer your call was too long.

Classificada 5 em 5 estrelas

Charlotte was wonderful and talked me…

Charlotte was wonderful and talked me through the whole process! After the computer kept timing me out.

Charlotte you are a real gem. Thanks so much!!

20 de maio de 2025
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Resposta da The Royal Kennel Club

Thank you very much for your review. We appreciate your feedback.

Classificada 5 em 5 estrelas

Excellent telephone service

Fantastic assistance over the phone, Natalie was able to make the amendments needed to change a dogs details after the original owner used the wrong form.

14 de maio de 2025
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Resposta da The Royal Kennel Club

Thank you for your review, we really appreciate it.

Classificada 1 em 5 estrelas

SLOW, and behind in terms of DNA technology…

Phoned today to get in touch regarding my Pedigree Poodles paperwork. I was told that without some missing papers from one parent that I could not register my dog with the KC (UK). The only way for me to do this would be to contact the original breeder whose number is no longer in use. Despite having my dogs DNA tested with certificates of 100% purebred status and additional vet verification of breed standards. I decided to opt for another Kennel Club and also for the purpose of registering any future litters I intend to have.
Despite the aforementioned it was tedious to get through on the line with many, many different options often looping back through if unfamiliar to the service.
They also could not use his DNA profile to link his family “papers” or his place in the line…
All in all I’d say there loss, to the extend
of any future DNA’s will not be carried out using them or their affiliates. I spend a lot on tests with over 300 tests on one of my pets. I will also use another provider to register any future litters.

I feel and also from what I’ve seen written on line this place is falling to the wayside, everything typed/written to the extent that it could hold more weight than an actual DNA test carried out in a professional lab via scientists. Technologically speaking this place is light years behind and they are losing out on customers far and wide.

12 de maio de 2025
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Resposta da The Royal Kennel Club

Thank you for your review. We are sorry that you have suffered delays in your registrations; if you would like to get in touch for someone to look into this for you please use our Help Centre https://www.thekennelclub.org.uk/about-us/help-centre/help-centre-health-and-welfare/

Classificada 5 em 5 estrelas

Kennel Club Polite & Professional

Kennel Club
Staff always extremely polite and very professional.
I'll recommend Kennel Club without any type of doubts.
5 Star

12 de maio de 2025
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Resposta da The Royal Kennel Club

Thank you for your review. We appreciate the time taken.

Classificada 5 em 5 estrelas

Excellent service.

I have had excellent help with my online litter registration from Gloria, who was very patient, and nothing was too much trouble.

9 de maio de 2025
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Resposta da The Royal Kennel Club

Thank you for your feedback

Classificada 5 em 5 estrelas

Speedy response and solution to my issue

My issue was dealt with in a courteous professional manner.
I was made to feel valued by the member of staff who dealt with my query
The member of staff created a solution to my issue in a swift and efficient manner
I was really pleased with the experience and my confidence in the Kennel Club has greatly increased

8 de maio de 2025
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Resposta da The Royal Kennel Club

Thank you very much for taking the time to leave us a review.

Classificada 5 em 5 estrelas

Other than the long automated intro

Other than the long automated intro, Amanda who dealt with my enquiry was very helpful and speedy and offered a very positive outcome to my query.

8 de maio de 2025
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Resposta da The Royal Kennel Club

Thank you for your feedback.

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