Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Ver mais
A empresa respondeu
The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Ver mais
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I spoken to Liv who was patient and very helpful.My registration was handled smoothly however I had hoped to enable the 5 week puppy insurance. Once again Liv was extremely helpful , the department li... Ver mais
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Marie was very helpful, knowledgeable and pleasant and friendly with my query today. She deserves 5 stars. Please thank her for me. Sue Rore
We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.
Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 77% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have been struggling to get into my account to renew a d/d and a very helpful lady pointed me in the right direction to solve my query.

Resposta da The Royal Kennel Club
Polite efficient understanding and extremely helpful!

Resposta da The Royal Kennel Club
My experience with the Kennel Club was first class. The person I spoke to on the phone was very helpful with all the questions I asked.

Resposta da The Royal Kennel Club
Lovely girl on the phone, helped me sort my dog’s registrations out. Was very polite and eager to help. Wait time was very short.

Resposta da The Royal Kennel Club
Excellent place but waiting for a refund is a nightmare spoke to 7 people eventually spoke to a lovely lady called marie who sorted it withing 3 minutes so thanks to marie its all sorted beautiful lady on the phone ❤️

Resposta da The Royal Kennel Club
I had some issues recently trying to set up a kennel name, the rules and regulations with names can honestly be trying at times (sure im not the only one) however after getting on the phone and speaking directly with a particular staff member yesterday (Gemma if the spellings right) she was from the kennel names registration dept and was genuinely brilliant. By the time i spoke to her i wont lie I was frustrated and borderline irate, she stuck with me when many these days might not have, genuinely wanted to help me out as best she could and did, would have to say she got me to a place far better than hoped for. Top notch customer service at a time its hard to find.
Thanks again to Gemma and the Kennel Club, great work.

Resposta da The Royal Kennel Club
Excellent customer service by Ella today. She was so patient guiding me through creating a new account as I needed to update my email address. She merged my old account with my new account whilst on the call.
Payment process was easy.
Thank you Ella

Resposta da The Royal Kennel Club
Incredibly helpful in sorting out some lost registrations for my dogs

Resposta da The Royal Kennel Club
My puppy registration was completed within hours and when I needed to adjust my advert, Ella was fantastic sorted it out in minutes. Excellent service ⭐️⭐️⭐️⭐️⭐️

Resposta da The Royal Kennel Club
I rang to chase up the registration of a litter of pups, Ella was extremely helpful, sorted it all out and explained step by step how to access certain areas.

Resposta da The Royal Kennel Club
Loren was amazing, was polite, very knowledgable and made us feel as if nothing was too much trouble
Thank you Loren
But the 43 minutes wait for someone to answer is way too long

Resposta da The Royal Kennel Club
Thank you to the Royal Kennel Club for being quick and efficient with my puppy registrations. I called to clarify a few things, and Aurelia was very helpful. Thank you for such great service.

Resposta da The Royal Kennel Club
Aurelia guided me through the process of phone/online registration of my dog with the kennel club. She was very kind, professional and patient with me. She answered all my questions and cleared any doubts i had. Really good experience.

Resposta da The Royal Kennel Club
Ella was very helpful and sorted my inquire

Resposta da The Royal Kennel Club
What a pleasant conversation with Ella, who made my enquire a lot less stressful.
A total credit to the Kennel Club.
Many thanks for your time and understanding.

Resposta da The Royal Kennel Club
Amazing lady (Ella) that helped me today with multiple requests. Easy and highly recommended!

Resposta da The Royal Kennel Club
The lady made the changes quickly & efficiently

Resposta da The Royal Kennel Club
Too much spam and pressure to take Kennel club insurance.

Resposta da The Royal Kennel Club
Spoke to Gloria in registrations and really helpful, friendly and went the extra mile.

Resposta da The Royal Kennel Club
Olivia was fat friendly & very efficient

Resposta da The Royal Kennel Club
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