Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Ver mais
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Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Ver mais
A empresa respondeu
The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Ver mais
A empresa respondeu
I spoken to Liv who was patient and very helpful.My registration was handled smoothly however I had hoped to enable the 5 week puppy insurance. Once again Liv was extremely helpful , the department li... Ver mais
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Marie was very helpful, knowledgeable and pleasant and friendly with my query today. She deserves 5 stars. Please thank her for me. Sue Rore
We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.
Reino Unido
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Respondeu a 77% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Shocking customer service if you phone up asking where your kennel club register ownership is he will give you cr** over the phone the guy was very rude to me very abrupt and shouting. I asked him where my kennel club register ownership is he said he was on its way and that was on the 12th of October. It’s now the 29th. absolutely shocking they charge you £23 for a piece of blinking paper. Shocking don’t use the kennel club but I’ll never register my dogs there again

Resposta da The Royal Kennel Club

Resposta da The Royal Kennel Club
Loren was so helpful, friendly and professional, sorted my query quickly but not rushed, such a lovely lady to chat to, thank you. The only point I would make that to get to the correct person on the telephone there is not always the appropriate option, so a "non of these" option would help.

Resposta da The Royal Kennel Club
Contacted by a very competent knowledgeable and extremely helpful representative.

Resposta da The Royal Kennel Club
I found really big help from a beautiful woman named gloria.

Resposta da The Royal Kennel Club
My dog was insured with kennel club- Agria from when I got her as a tiny puppy. She was unfortunately diagnosed with a kidney condition at 10 months and died when she was four years old. Throughout her short life she had lots of fun but also a lot of visits to the vet. The insurers always paid the bills promptly and were very helpful in the last days of her life. It helped a lot to know that I can rely on them and don’t have to worry about the financial side of things. Thank you x

Resposta da The Royal Kennel Club
Nothing was adding up, presumably a glitch in the software but Marie and the others in the team did a super job. Marie wouldn't give up!! She persevered until she cracked it. Marie thankyou so much

Resposta da The Royal Kennel Club
Exceptional service Gloria was so helpful would highly recommend the kennel club.

Resposta da The Royal Kennel Club
What a wonderful helpful lady Eleanor was, nothing was too much trouble and she went out of her way to assist me this morning. Eleanor definitely needs a pat on the back for her customer service. Bless her she obviously had a bad cold and still soldiered on.
Thankyou so much for making a very stressful time for me easier.

Resposta da The Royal Kennel Club
Loren helped me through the awful website pages regarding setting up a sales ad.

Resposta da The Royal Kennel Club
Gloria was super helpful and really genuine in her desire to resolve the issue I was facing. An absolute delight to talk to - I wish all helplines had such positive people taking our calls!

Resposta da The Royal Kennel Club
Why take people's money for a service, then do nothing , don't even respond to complaints. Spam people all the time to take out insurance and send out two packs , what a waist of paper.
If I could give a 0 I would.
Scam comes to mind.

Resposta da The Royal Kennel Club
Marie was very helpful with my enquiries today. Knowledgeable and patient. Thank you.

Resposta da The Royal Kennel Club
Loren was extremely helpful checked my pending application whilst speaking with her and got it all sorted I only called as puppies due to leave in 2 days
My call was answered promptly
I have to say the service overall I have received of late from the kennel club has been extremely good

Resposta da The Royal Kennel Club
Natalie was super helpful sorted my registration out for me without having to go back and forward with emails.

Resposta da The Royal Kennel Club

Resposta da The Royal Kennel Club
We have recently purchased a KC registered puppy - and of course the breeder had to transfer ownership into our name . We rang the KC for a 5 generation certificate - Gloria talked the process thoroughly to us - and was absolutely superb . The amount of information the KC hold is frankly amusing

Resposta da The Royal Kennel Club
Very Helpful and helped me get the puppy pack downloaded

Resposta da The Royal Kennel Club
Pleasant and helpful guidance navigating website and resolving my enquiry.

Resposta da The Royal Kennel Club
Marie was extremely helpful, thank you!

Resposta da The Royal Kennel Club
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