The Royal Kennel Club Opiniões 

1896
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I spoken to Liv who was patient and very helpful.My registration was handled smoothly however I had hoped to enable the 5 week puppy insurance. Once again Liv was extremely helpful , the department li... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Marie was very helpful, knowledgeable and pleasant and friendly with my query today. She deserves 5 stars. Please thank her for me. Sue Rore

Informações sobre a empresa

  1. Organização de protecção de animais

Escrito pela empresa

We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 77% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(1896)

148 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Shocking customer service if you phone…

Shocking customer service if you phone up asking where your kennel club register ownership is he will give you cr** over the phone the guy was very rude to me very abrupt and shouting. I asked him where my kennel club register ownership is he said he was on its way and that was on the 12th of October. It’s now the 29th. absolutely shocking they charge you £23 for a piece of blinking paper. Shocking don’t use the kennel club but I’ll never register my dogs there again

29 de outubro de 2025
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Resposta da The Royal Kennel Club

Thank you for your review, your feedback is very valuable to us. We are very sorry that your experience is not what you would have expected from The Kennel Club.
The charges for registering a litter are per puppy and the £23 covers the administration of the application (this is not automation or AI), the cost of paper and printing and postage.
We have experienced an issue with our print partners which resulted insignificant delays to our customers and we acknowledge that this is not good enough.
If you would like to raise a complaint please use our Complaints Form https://www.thekennelclub.org.uk/forms/registrations-complaints/ and one of the team will get in touch with you directly.

Classificada 5 em 5 estrelas

Polite

Polite, helpful and knowledgeable

27 de outubro de 2025
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Resposta da The Royal Kennel Club

Thank you for your review.

Classificada 5 em 5 estrelas

Loren was so helpful

Loren was so helpful, friendly and professional, sorted my query quickly but not rushed, such a lovely lady to chat to, thank you. The only point I would make that to get to the correct person on the telephone there is not always the appropriate option, so a "non of these" option would help.

16 de outubro de 2025
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Resposta da The Royal Kennel Club

Thank you very much for taking the time to leave us a review. We really appreciate it.

Classificada 5 em 5 estrelas

Reliable and responsive insurers

My dog was insured with kennel club- Agria from when I got her as a tiny puppy. She was unfortunately diagnosed with a kidney condition at 10 months and died when she was four years old. Throughout her short life she had lots of fun but also a lot of visits to the vet. The insurers always paid the bills promptly and were very helpful in the last days of her life. It helped a lot to know that I can rely on them and don’t have to worry about the financial side of things. Thank you x

5 de julho de 2025
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Resposta da The Royal Kennel Club

Thank you for your review. We will be sure to let our partners at Agria know.

Classificada 3 em 5 estrelas

Sorting and problem

Nothing was adding up, presumably a glitch in the software but Marie and the others in the team did a super job. Marie wouldn't give up!! She persevered until she cracked it. Marie thankyou so much

9 de outubro de 2025
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Resposta da The Royal Kennel Club

Thank you for your review.

Classificada 5 em 5 estrelas

What a wonderful helpful lady Eleanor…

What a wonderful helpful lady Eleanor was, nothing was too much trouble and she went out of her way to assist me this morning. Eleanor definitely needs a pat on the back for her customer service. Bless her she obviously had a bad cold and still soldiered on.
Thankyou so much for making a very stressful time for me easier.

6 de outubro de 2025
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Resposta da The Royal Kennel Club

Thank you for taking the time to leave us a review. We appreciate it.

Classificada 5 em 5 estrelas

Helpful Person

Loren helped me through the awful website pages regarding setting up a sales ad.

3 de outubro de 2025
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Resposta da The Royal Kennel Club

Thank you for your review.

Classificada 5 em 5 estrelas

Gloria is ace!

Gloria was super helpful and really genuine in her desire to resolve the issue I was facing. An absolute delight to talk to - I wish all helplines had such positive people taking our calls!

2 de outubro de 2025
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Resposta da The Royal Kennel Club

Thank you for your review.

Classificada 1 em 5 estrelas

Why take people's money for a service

Why take people's money for a service, then do nothing , don't even respond to complaints. Spam people all the time to take out insurance and send out two packs , what a waist of paper.
If I could give a 0 I would.
Scam comes to mind.

22 de setembro de 2025
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Resposta da The Royal Kennel Club

We are sorry you have not had a satisfactory experience with our partners - Kennel Club Pet Insurance. If you wish to make a complaint to them please check their page here https://www.kcinsurance.co.uk/how-to-complain/ .

If this comment is regarding The Kennel Club please contact us here: https://www.thekennelclub.org.uk/forms/registrations-complaints/ so that we can look into the matter further.

Classificada 5 em 5 estrelas

Marie was very helpful with my…

Marie was very helpful with my enquiries today. Knowledgeable and patient. Thank you.

30 de setembro de 2025
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Resposta da The Royal Kennel Club

Thank you for your review, We appreciate it.

Classificada 5 em 5 estrelas

Call answered promptly and very helpful lady

Loren was extremely helpful checked my pending application whilst speaking with her and got it all sorted I only called as puppies due to leave in 2 days
My call was answered promptly
I have to say the service overall I have received of late from the kennel club has been extremely good

26 de setembro de 2025
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Resposta da The Royal Kennel Club

Thank you for taking the time to leave a review, we appreciate your feedback.

Classificada 5 em 5 estrelas

Natalie was super helpful sorted my…

Natalie was super helpful sorted my registration out for me without having to go back and forward with emails.

24 de setembro de 2025
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Resposta da The Royal Kennel Club

Thank you for taking the time to leave us a review.

Classificada 5 em 5 estrelas

The Kennel Club are outstanding

We have recently purchased a KC registered puppy - and of course the breeder had to transfer ownership into our name . We rang the KC for a 5 generation certificate - Gloria talked the process thoroughly to us - and was absolutely superb . The amount of information the KC hold is frankly amusing

19 de setembro de 2025
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Resposta da The Royal Kennel Club

Thank you for taking the time to leave us a review. We appreciate your time.

Classificada 5 em 5 estrelas

Helpful guidance.

Pleasant and helpful guidance navigating website and resolving my enquiry.

17 de setembro de 2025
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Resposta da The Royal Kennel Club

Thank you very much for taking the time to leave us a review.

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