Royal Platinum UK Opiniões 

Resposta da Royal Platinum UK

20/05/2026

Hi Maria,

We’re sorry to hear you were disappointed with the fragrances. This is actually the first time we’ve received feedback regarding longevity, especially as all of our perfumes are Eau de Parfum (EDP) concentration, which is designed to last longer than standard EDT fragrances.

We’d really appreciate it if you could let us know which specific scents you tried, as performance can vary depending on the fragrance notes, skin chemistry, and even application method.

For best results, we recommend applying the fragrance to pulse points and allowing it a few minutes to settle on the skin, as some scents develop and project more over time.

We always value genuine customer feedback and would love the opportunity to better understand your experience and help where we can. Please feel free to contact us directly with the names of the fragrances you received.

Kind regards,
Royal Platinum UK

Resposta da Royal Platinum UK

20/05/2026

Hi Miss Whiteman,

Thank you so much for your amazing review and for taking the time to share your experience with us.

We’re absolutely delighted to hear that W122 brought back the scent you had been searching for so long. Hearing that it reminded you so closely of the original Hugo Boss Intense truly means a lot to us.

It’s also wonderful to know that you were happy with our delivery speed, communication, and overall service. We always aim to make the experience as smooth and enjoyable as possible from ordering to delivery.

Your kind words and support genuinely mean the world to our business, and we’re so pleased you found us. Don’t worry — we have no plans to discontinue W122 anytime soon! 😊

We look forward to welcoming you back again soon.

Kind regards,
Royal Platinum UK

Resposta da Royal Platinum UK

24/03/2026

Hi Carol,

Thank you for your continued support—it really does mean a great deal to us.

A third purchase is the strongest vote of confidence we can receive, and we’re pleased to hear that both the product and service have met your expectations each time. We put a lot of care into maintaining that consistency across every visit.

We look forward to welcoming you again soon.

Kind Regards,
Royal Platinum UK

Resposta da Royal Platinum UK

24/03/2026

Hi Linda,

We’re genuinely sorry to read that you feel this way, although we must say your experience does not reflect the standard we consistently deliver.

Following your purchase at our Norwich store, you contacted us directly through our website with similar concerns. At that point, we responded promptly, offered guidance on usage, and extended a refund option in good faith—because we stand behind both our products and our customers.

Royal Platinum operates across 20 countries with over 120 stores, and product quality is not a marketing claim for us—it is a baseline expectation. We test extensively and maintain strict consistency across all locations. This is also reflected in the large number of verified reviews available on Trustpilot, where many customers report performance that rivals or exceeds well-known fragrance brands.

Longevity in fragrances can vary depending on factors such as skin type, application method, and environment. That said, a performance of “half an hour” is highly atypical for our products, which is precisely why we engaged with you directly and offered a resolution.

We remain open to resolving this properly for you. If you would still like to proceed with the refund or further assistance, we encourage you to contact us again—we will honour what was already offered.

Kind Regards,
Royal Platinum UK