Die Reaktion auf Kundenanregungen + Wünsche war sehr schnell und kompetent. Letztendlich führte das zum Einkauf bei Rubix Drums.
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Leia as opiniões dos outros
Roy was extremely helpful, knowledgeable and friendly - and he's a great Cajon player to boot! He took the time to talk me through the intricacies of choosing a Cajon, and helped me select a tambourin... Ver mais
I went back to the shop today with my friend, Dave Sims. As on our previous visit, everyone was very helpful and friendly and both of us received special help with various items that interested us. It... Ver mais
Rubixdrums is a warm welcoming place - the products and range of products are second to none. Everyone there is keen to help and to give the best possible advice. They took time out to formulate a fan... Ver mais
Informações sobre a empresa
Escrito pela empresa
Rubix Drums - The One-Stop Shop For All Your Drumming Needs Shop & Studios, Servicing & Hires, Bookings & Visas
Informações de contacto
Unit 3 Belvue Business Centre, UB5 5QQ, Northolt, Reino Unido
- rubixdrums.com
4,9
Excelente
567 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful.
14 de novembro de 2024
Full professionalism
Full professionalism. Quick and trouble-free transaction. Item consistent with the description.
6 de novembro de 2024
Roy was really helpful when I needed…
Roy was really helpful when I needed specific items, and posted them to me quickly as I needed them for a gig. Really friendly and helpful staff. I would highly recommend using Rubix drums for anything you need drum wise.
5 de novembro de 2024
cymbal sizzler rivets
The 2 item i bought at the liverpool drum show - the cymbal sizzler rivets, basically collapsed after one use. the 2nd one the same..
29 de setembro de 2024
Resposta da Rubix Drums
Dear Gary,
Thank you for reaching out, and I’m genuinely sorry to hear about your experience. We take great pride in the quality and reliability of our products, so it’s disappointing to hear that yours did not meet the standard we strive to maintain. We’ve sold over 100 units without any similar issues, which makes your experience particularly concerning, and I can understand how frustrating and inconvenient this must be for you.
I also understand that when something you trusted to work falls short, it can feel like a letdown. That said, it’s a bit disheartening to see the one-star review on Trustpilot before we had the opportunity to address the problem. Reviews like these have a significant impact on our business, and we are always eager to resolve any issues to ensure our customers are satisfied.
After reviewing you order records, I also noticed that we have only ONE sizzler listed under your name, rather than TWO as you mentioned.
Please know that we are committed to making this right. We stand by our products and our service, and we want every customer to feel valued and supported. Your satisfaction is very important to us, and we are more than willing to work with you to find a solution.
Thank you again for bringing this to our attention, and I look forward to assisting you further.
Warm regards,
good service
good service! I would have given 5 stars except for an initial confusion over shipping cost
14 de outubro de 2024
Personal and helpful service
Roy and his team were very helpful in guiding us as to the best choice for a first drum set for our son.
We cross checked pricing against other similar sets online which was very similar but for the personal advice and service we received, Rubix was definitely the right choice.
Kristian Kendall
7 de outubro de 2024
Rubix are the best
Rubix are the best. Always great advice and always helpful. 10/10
9 de outubro de 2024
Today was my first visit to this shop
Today was my first visit to this shop, and what a lovely experience that was. I was really impressed with the professional service, the team are friendly and passionate about drums.
The stock of both new and second hand gear is amazing, what’s not to like !
Will definitely come back.
14 de outubro de 2024
Opinião espontânea
What a great Company
What a great Company. Super helpful team, excellent coffee and real enthusiasts. Highly recommend.
5 de outubro de 2024
Great drum store that offers something different
Great drum shop that stocks products you can't always find elsewhere in the UK - such as INDe Drum Lab hardware, for example. Their customer service is great and orders are always despatched promptly.
2 de outubro de 2024
Met the team at the UK drumshow
Met the team at the UK drumshow, instantly falling in love with some of the unique products on offer. They had plenty of knowledge and were more than happy to indulge my curiosity, and on top of that they allowed me to reserve an item I couldn’t afford at the time, providing me with the flexibility to obtain something I wanted without putting me under financial pressure. A very ‘old school’ approach that was hugely appreciated. I will be returning as a customer as often as possible.
30 de setembro de 2024
Knowledge goes a long way…
Nice, friendly and most importantly knowledgeable drummists. Would definitely recommend.
29 de setembro de 2024
Roy is a great knowledgeable guy
Roy is a great knowledgeable guy! He helped me make my son's 21st birthday present extra special!!! I'll definitely be back!!
21 de setembro de 2024
Fast email response
Fast email response, quick shipping, good package, drum knowledge
9 de setembro de 2024
Fantastic service
Fantastic service, attentive and accommodating to the specific requests I required.
10 de setembro de 2024
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