Ruggable USA Opiniões 

This product doesn’t actually work or fulfill its commercial promise. 1) I can’t wash my 8x10 rug in my normal-sized top-loading washing machine despite that being the entire premise. 2) They don’t send you a full rug-sized pad for the larger rugs, but two that you’re supposed to cobble together. It’s time consuming and super difficult to accomplish, especially solo - it took over two hours, which means I would be loathe to ever remove the rug from the pad to wash it (the ostensible purpose). 3) It’s not actually possible for me to vacuum my rug with my Dyson ball vacuum, as the suction immediately separates the rug out from the pad and creates bubbles. 4) The rug is of cheap quality: it’s thin and the edges constantly curl up. 5) Despite me contacting customer service two different ways (email and Facebook) I only got one answer, ever, which was a form email that didn’t address any of my concerns.

Love these carpets ..I started with one now I have three ,highly recommend, especially for high traffic areas and dogs!!

Spent over $1,300.00 on three rugs and pads and they sent the wrong size pads for the largest rug! They have no customer service number to call and will not address the issue via email. HORRIBLE CUSTOMER SERVICE!! DO NOT BUY FROM THIS COMPANY!!

Rug edge unraveled and was told it was outside the warranty period despite it being just over a year old. I spent over $1000 for these rugs for then to last a year?! Nice idea, poor quality and worse customer service.

amazing customer service, so happy with this company. Will continue to invest in their products.

Highly recommend rugs. After ordering my first rug last month, I’m hooked. I’ve ordered my 3rd and can hardly wait. Very happy customer

I ordered a 9×12 area rug because we got a puppy. Rug color is nice. The only issue I had with the rug is the side isnt straight. I felt like for that much money it should be perfect and at least straight. I see that imperfection all the time. Makes me dislike the rug. But the rug cleans up great although I feel like it is not a first quality item. I tried calling customer service about it and the phones are closed?? I finally got an email answer and I sent pics like they asked and no response and it has been 3 weeks. I also ordered a bath mat thinking a smaller rug should definitely be easier to sew straight since the large one was crooked. It was straight but out of rhe box the edging was raveling and coming off. I emailed them again. I got an answer a week after and finally got them to send a new one that wasnt falling apart. I am currently researching other washable companies. I am going to try a new company next time.

I bought a 6x9 Morris Ruggable (Tufted/Thick pad) for my family room. It looks fantastic on the wood floor. I really like the tufted rugs -- have another 5x7 Apfel one in my office. I have washed this one -- came out fine -- it does fit in my washer --- not as sure about the bigger one fitting.

This is my 6th Ruggable so obviously I love them.
They add such a personal touch to my home.
They wash well in my front loader washer, which they have been often due to being in the kitchen of 2 messy cooks!

The underlayer mat does not come to the edges of the rug and you can see a distinct line where the underlayer ends. In addition, there are corner pieces on the underside of the rug - not sure why - that clearly show from the top.

Customer service is non-existent. They no longer have a phone number and their only option is to email them and wait for a response. I’ve had an issue with a credit I purchased and I’ve sent no less than 10 emails over the span of 3-4 weeks. Usually, I get no response. I did get one or two responses from someone who did not understand the issue, and when I followed up, my emails went ignored. No rug is worth the extraordinary amount of time and energy I have wasted trying to obtain basic customer service.

I have had at least 15 Ruggables and just ordered another. I highly recommend them. The company is always a pleasure to work with. I've never had a problem.

We bought two rugs to start last year, and we fell in love. I’ve washed both rugs about twice now, and spot cleaning it has never been easier. The quality of the rugs are great. We have now seven rugs, and we just purchased just our eighth one. They are perfect for anywhere in the house- the bathroom, entryway into the house by the door, bedrooms, and living rooms. I also appreciate their honesty and page where they define which size and texture rugs are washable in what size laundry machines. We exchanged one rug because we didn’t like the color- we swapped it out with another- through a very easy hassle-free process- and we love the new one we exchanged! I’m a huge fan and my husband knows it. I should get an influencer commission because 4 friends have bought multiple rugs per my Rec!

This is my 4th rug..so happy with the first 3. Looking forward to putting this one in the foyer as a nice welcome to family and friends.

The new tufted rugs are phenomenal. It feels like a real rug. You wouldn't guess that they are washable rugs. Ruggable has leveled up!

I recently bought 2 Gabbah Gray tufted rugs for my kitchen. They were down for only 10 days before one of our dogs had diarrhea on it. I immediately threw it in the wash. I didn't even pre-treat and it came out perfect. I can't even tell where the stain was. Perfect for my home!

I do love Ruggable rugs, and I own at least seven of them. Your product is excellent, your delivery is prompt and your operation seems to run very well, but there is an exception.

I recently ordered a new rug, and although I liked the looks of the rug, it did not go at all with my existing Ruggable rug that was just a few feet away. In fact, it looked terrible.

Because I could not locate my order number, I couldn’t use the automated exchange app. I called every number I could find multiple times. One or two were on the website, one was on the mailing label on the package I received, and I believe one was in an email. I called at least three numbers, possibly more. And in every case they said the phone number was no longer active. There was no place that offered an option to talk to a human. I did talk to a chatbot, and I responded to texts and emails when I received them. I kept on getting the same automated response, telling me that all I needed to do was enter my order number and proceed. Of course, my problem was that I did not have my order number.

It was maddening, and very time-consuming, and nearly brought me to tears. Eventually I got a message asking me if such-and-such a person had provided me good service. I responded by saying that I did not get good service and I did not have the information I needed, and I needed to talk to someone. I didn’t get a response to that message.

I finally did hear from a human being, and of course it only took them a minute to locate my order number and I was back in business.

Your automated system works well, but it is not infallible, and I believe that you have to have a number where someone can talk to a live person if they have exhausted every other possible source of information.

In case you are wondering, I am indeed a senior citizen, but I am pretty tech, savvy, and I’m not one of those people who complains anytime I have to use an automated system. In fact, I prefer them. If I can get my needs satisfied by talking to a chatbot or listening to a recording, I am perfectly content with that. But this was really difficult encounter with your automated systems. And frankly, it helped me understand why so many of my peers suffer so much frustration about these systems and the lack of human engagement when things go wrong.

Thanks for listening.

I have purchased 4 rugs from Ruggable and I am very satisfied with each one. They are well made and colors are exactly as pictured.

Love their products and give 5 stars but customer service is not willing to be accommodating in changing an order . I got the impression it was more of a bother to them to change an order . Their unwillingness to work with me resulted in an overall 3 star review for me .

It takes a long time to be 'created' I've been waiting for more than 3 weeks now and status just says 'creating'. The time it takes to ship out is not transparent and all customer service will tell you is keep waiting. would not recommend