Rustandoak Opiniões 

272
•
TrustScore: 5 em 5

4,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

After searching for a console table and an over-radiator shelf, we came across Rust & Oak and we are so glad we did. Very professional service - they kept us updated on our orders at all times. The... Ver mais

Classificada 5 em 5 estrelas

Absolutely lovely handmade, made to measure items. We ordered a breakfast bar, 3 shelves and a window sil all in a matching finish. The items come well wrapped, it was easy to put the solid legs on t... Ver mais

Classificada 5 em 5 estrelas

Extremely pleased with my breakfast bar. Well packaged and easy to put together. My only concern was no e mail advising order being prepared and due to be delivered. But when it came was thrilled w... Ver mais

Classificada 5 em 5 estrelas

I came across this fabulous company whilst searching for a solid oak breakfast bar, chairs and shelves. Their work is outstanding and I am delighted with my purchases. I then went on to buy a small co... Ver mais

Informações sobre a empresa

  1. Loja de móveis

Escrito pela empresa

Rust & Oak specialises in hand-making rustic/industrial style home and office furniture.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

272 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(272)

141 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent quality

Ordered two shelves.Excellent quality,arrived on time specified.Had loads of compliments,would definitely recommend.Looking to buy the table and benches in the matching shade.

1 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT BUY

Terrible customer service from start to finish. From vaugue lead time information, to discustingly rude customer service emails. Currently in dispute with the managing director regarding a table that was sold to me with the miss-leading company name 'Rust & Oak' for a table that was in fact, NOT OAK! Asked for a refund, to be told 20% reduction (totaling 3 figures!) will be deducted. I will be taking this to my credit card for dispute.

18 de agosto de 2026
Opinião espontânea
logótipo da Rustandoak

Resposta da Rustandoak

Hi Scott,

As mentioned our lead times are not vague, the product description clearly states 4-5 weeks a lead time. You placed an order with us, then contacted us around 6th Aug requesting the table by the 15th which was 2 weeks early and my reply was, I will see what we can do. We then we got an email requesting your order be cancelled. I said we can cancel the order but it will be subject to our 20% cancelation fee which covers some (not all!) of our lost labour and material costs. We did not hear from you for a couple of days so we pushed forward with your order and had it completed for the 16th Aug. When we contacted you to let you know it was ready you again demanded a refund so we we cancelled and refunded your order with 20% deducted.

Again you disputed this and demanded a full refund, which I denied and stuck firm with our policy (being rude). Our policy is clearly stated on our website and you have agreed to this by placing an order with us. All this could have been avoided if you spend 2 minuets reading the product description.

There is no confusion with the wood type used on the product you ordered, in the very first line of the description is states the wood type, and a couple more times overall. All Oak products also have oak in the product title.

We are a made to order company and have more than fair return / cancelation policy in place with a 20% fee after 5 days of placing the order. Most other made to order companies do not accept cancelations or returns at all.

Thanks,
Rust & Oak

Classificada 5 em 5 estrelas

Quality product would recommend

I’ve used Rust and Oak a number of times and the service and product quality is exceptional. The product arrives promptly, well packaged. Easy to install and looks good when fitted.

18 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

A very good experience and fantastic product.


We are very pleased with our dark oak industrial dining table with bench and chairs.

A quality piece of craftsmanship that should last a lifetime unlike some of the disposable stuff you can find online these days. It’s nice to have some real wood on show.

The service was very good too.

2 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Table and bench is amazing quality

Table and bench is amazing quality. Chose Whiskey colour and so happy with it. The company was amazing. Order arrived on time and was well padded to avoid any mishaps during delivery. Overall an excellent experience and would recommend this company.

22 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent quality and superb customer service

We are absolutely delighted with our Console Table with Shelf (22.5cm depth, 84cm high, 60cm wide, Black) from Rust & Oak. It looks superb in our hallway and gives the space a very elegant and stylish finish.

The quality is excellent. It feels solid, well made and was surprisingly easy to put together. The slim depth is perfect for our hallway and fits beautifully without making the space feel cramped.

The customer service has also been exceptional. There was an unforeseen delay with delivery beyond the timeframe originally assured, but given the bespoke nature of the product and the wider geopolitical circumstances affecting supply chains, we felt this was understandable. Kristian O'Callaghan was extremely professional, helpful and communicative, and offered a 10% discount to acknowledge the unexpected delay, which was greatly appreciated.

Overall, we are very pleased with the product, its quality and how beautifully it sits within our hallway.
Highly recommended Rust & Oak.

Five stars for both the product and customer service.

18 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Table and Bench are fantastic quality

Table and Bench are fantastic quality, communication has been simple and regular throughout the process.

I am very pleased with the handmade table and matching bench supplied by Rust & Oak, the Leadtime was met and the communication of delivery was easy.

would be happy to recommend and would purchase from here again

6 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic company

Clear & friendly communication. Kept updated throughout. And the table was easy to assemble, looks and feels great! Would definitely recommend. Thank you

7 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely wonderful furniture

We have ordered two separate items of furniture from rustandoak. A hall table and a pair of shelves. Both are absolutely gorgeous. As they are made to order, the delivery time is longer than pre manufactured ones. But to us it’s well worth the wait. Will definitely be ordering from them again.

7 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great buy

Easy to order with a good choice of size and colours.
The table was so well wrapped that it took longer to unwrap than it did to put it together.
Very happy with my purchase.

4 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing furniture I ordered the dining…

Amazing furniture I ordered the dining table and chairs , coffee table, tv stand and side table. The quality and craftsmanship are outstanding built to last, I will definitely be ordering more from Rust and Oak in the future, the customer and delivery service are first class, highly recommend.

3 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Custom made kitchen table

Ordered a custom table to fit in my kitchen space and was not disappointed. The table is made of quality wood, super sturdy and very stylish. I am very pleased with the final product. Website was easy to use and communication was excellent throughout the whole process. Thank you.

1 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I love the console table I purchased

I love the console table I purchased. I had looked everywhere for a similar item but just couldnt find the right size or style to fit my small kitchen. I saw their advert and found just what I wanted. Its well made, value for money, looks great and extremely functional. So glad I found this company.

2 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

shocking … paid 3x the price of the…

shocking … paid 3x the price of the product to then wait 14 days for delivery.

17 de julho de 2026
Opinião espontânea
logótipo da Rustandoak

Resposta da Rustandoak

Hi Reuben,

I can see that you ordered a wood sample from us. We are sorry to hear you are not happy with this, the shipping charge is what it costs to ship a parcel to you. Samples are made to order and lead times can very.

Thanks,
Rust & Oak.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais