Nicky was friendly, considerate, professional and did exactly what I asked for and, more. My sister in laws was very stressed about the wedding to my brother and her facial and head and neck massage m... Ver mais
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Leia as opiniões dos outros
Service is unreliable. Having booked weeks in advance for a big halloween party, they sent me a therapist that did not have the correct materials or expertise. They ruined my event. I would only book... Ver mais
Magda is a true artist. She spray tanned myself and my friend for my wedding and it was absolutely perfect. We were both a bit nervous about the results and she talked us through everything, the after... Ver mais
A empresa respondeu
The ladies that did my nails were excellent. The color is perfect and they look incredible. Super happy. Would recommend in a heartbeat!
Informações sobre a empresa
Escrito pela empresa
Ruuby is the leading at-home beauty and wellness platform, connecting you with vetted, professional therapists wherever you are. Whether you're booking a massage, blowdry, manicure, spray tan, facial or makeup appointment — we come to you. No salon. No commute. Just exceptional beauty and wellness, at home, early until late, 365 days a year. We partner with some of the industry's most respected brands — including Dr Barbara Sturm, K18, L'Occitane — to bring their most sought-after treatments and products directly to your door. From last-minute blowouts to full bridal parties, hotel suites to home spa days, our 2,000+ experts deliver salon-standard results without the salon. Available across London, Manchester, the South of France, Switzerland and the UAE.
Informações de contacto
6A Addison avenue, W11 4QR, london, Reino Unido
- 02074608319
- concierge@ruuby.com
- ruuby.com
4,0
Bom
229 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I booked lymphatic drainage massage…
I booked lymphatic drainage massage with Suelen who was incredible and so professional! I loved how easy the booking process was with Ruuby and will definitely be booking again!
24 de junho de 2026
Opinião espontânea
Resposta da Ruuby Limited
Thank you so much for your lovely review! We're delighted to hear Suelen delivered such a professional lymphatic drainage massage and that you found the booking process so easy. We look forward to welcoming you back for your next treatment.
Just awful
Just awful
Appointment cancelled two hours as they were unable to find a therapist.
This caused immense problems for me , had to forgo the manicure for an important dinner.
My fees which was collected immediately I made the appointment hasn’t been refunded as yet .
This is unacceptable as someone may not have enough funds for alternative arrangements
An ‘Sorry ‘ just is good enough .
I won’t trust this app anymore.
19 de junho de 2026
Opinião espontânea
Resposta da Ruuby Limited
Thank you for taking the time to share your feedback, and we're so sorry to hear about your experience. We completely understand how disappointing it must be for you. This is not the standard of service we strive to provide. Please don't hesitate to reach us at concierge@ruuby.com. We sincerely apologise again and appreciate you bringing this to our attention.
Manicure & Pedicure with Jenny
I booked manicure & pedicure with Jenny. She was very lovely an delivered exceptional results. I was very happy with the outcome and the service. Can‘t recommend her enough. Thank you!!! Xxx
18 de junho de 2026
Opinião espontânea
Resposta da Ruuby Limited
Thank you so much for taking the time to leave this lovely review! We can't wait to get you booked back in!
Laurie was very good once she had…
Laurie was very good once she had arrived. Booked her from 8am but she did not arrive till 8.45 and I had to leave around 9.15/ 9.20. So the experience was very rushed and really spoiled what could have been a pleasant experience. However she was skilled and charming and completed hair and makeup quickly and competently. Unfortunately, in the rush to gather up things when leaving, she inadvertently took my wired ear pods!
19 de junho de 2026
Opinião espontânea
Resposta da Ruuby Limited
Hello, thank you for taking the time to share this.
I am happy to hear you were pleased with the final outcome but I'm sorry she arrived late and left you feeling rushed. That's not the experience we want for you, and I've passed this on to our customer service team who are looking into it and will be in touch. We'll also reach out to the therapist to hopefully recoup your ear pods.
Please don't hesitate to drop us a line at concierge@ruuby.com in the meantime.
Thank you,
Ruuby
Convenient and good value
I have had two messages now. First one forgot what I booked so was a little disjointed at the beginning, but the second was perfect. The customer service team have been super helpful too. I have recommended Ruby to friends and will continue to!
7 de junho de 2026
Opinião espontânea
Resposta da Ruuby Limited
Thank you so much for taking the time to leave us a review - means so much to us! We are so happy to hear you had a great experience - there really is nothing quite like having a massage at home! Make sure to share your referral code - the more you share the more your earn! Thanks - Ruuby
5/5 very happy
Artist arrived early, finished on time and my mum looked absolutely beautiful.
19 de junho de 2026
Opinião espontânea
Resposta da Ruuby Limited
Thank you so much for this lovely review! Look forward to getting you booked back in! Love - Ruuby
Very convenient and professional…
Very convenient and professional service, everything was well organised and staff were lovely. However the biab has lifted after only 5 days, so lower score because of this. Staff were also not clear on what the booking included or did not include like polish.
15 de junho de 2026
Opinião espontânea
Resposta da Ruuby Limited
Hello, very happy to hear you were pleased with the service, but sorry to hear that your BIAB lifted so soon and that you were unclear about what the service included — that falls far below the quality standards we have here at Ruuby.
Please drop us a line at concierge@ruuby.com so we can look into this further for you.
Thank you,
Ruuby
A new experience
A new experience, massage with headphones. Relaxation on another level.
Thank you
14 de junho de 2026
Opinião espontânea
Resposta da Ruuby Limited
Thank you so much for taking the time to share this! This sounds heavenly! Can't wait to get you booked back in! Love - Ruuby
Had a great first experience will be…
Had a great first experience will be booking again
13 de junho de 2026
Opinião espontânea
Resposta da Ruuby Limited
Ahhh so happy to hear this! Look forward to getting you booked back in!
Incredible service
Incredible service. Attention to detail. Amazing therapist. Easy to book
6 de junho de 2026
Opinião espontânea
Resposta da Ruuby Limited
Thank you so much for taking the time to share this!
Really made our day. Attention to detail and a brilliant therapist are exactly what we're going for — and can't wait to get you booked back in.
Ruuby
too inflexible as a booking service.
Despite the fact that they have cancelled me previously and are often late , they are totally inflexible if you have booked the time and want to change it, even a few minutes after booking. Very rude customer service. I simply can't use this app again.
5 de junho de 2026
Opinião espontânea
Resposta da Ruuby Limited
Hello,
Thank you for taking the time to share this, and I'm sorry to hear about your experience — it's clearly not the standard we hold ourselves to. I understand from speaking to the team that your booking was refunded.
We'd love the chance to welcome you back. Please don't hesitate to reach us directly at concierge@ruuby.com.
Ruuby
High quality and convenient
Had a great experience with an exceptional therapist who delivered an amazing massage. She was fully prepared everything went smoothly and it was so convenient to have it done at my home. Highly recommended!
28 de maio de 2026
Opinião espontânea
Resposta da Ruuby Limited
Hi, thank you for this!
Lovely to hear your therapist came fully prepared and delivered an amazing massage — and that having it done at home made it all the more convenient. We'll look forward to welcoming you back.
Ruuby
The brushing was so good and it lasted…
The brushing was so good and it lasted especially in dubai humid weather. However, i think it s a bit overpriced for brushing services.
29 de maio de 2026
Opinião espontânea
Resposta da Ruuby Limited
Hi, thank you for the review!
So glad the blow dry held up — Dubai humidity is no small test. On pricing: our therapists are carefully vetted and fairly compensated for the calibre of service they bring to your door, which is reflected in what we charge. We'd love to welcome you back.
Ruuby
I booked a lymphatic drainage massage…
I booked a lymphatic drainage massage with Katie and she was just amazing. She was so informative and just so lovely made me really feel at ease. I am definitely going to book with her again.
Being postpartum, it was really convenient to have at home treatment. Highly recommend recommended.
14 de maio de 2026
Opinião espontânea
Resposta da Ruuby Limited
16:58Claude responded: Hi, thank you for this lovely review!Hi, thank you for this lovely review!
Katie will be so glad to hear it — being informative and putting you at ease is exactly what we hope for. And we're so pleased the at-home treatment made things easier in the postpartum period.
We'll look forward to welcoming you back for your next one with her.
Ruuby
Easy to use and make changes to the booking
Booked makeup and hair for a wedding I was attending and there was great choice of MUAs, the app made it pretty easy. I had some changes and I got through to customer service quickly.
30 de maio de 2026
Opinião espontânea
Resposta da Ruuby Limited
Hi, thank you for this!
So pleased the booking was easy and that you had a great choice of MUAs to pick from - and that the team could sort your changes quickly. Hope the wedding was a beautiful one!
Ruuby
Excellent spray tan at home
Booked spray tan at home and was so impressed with the service. Heidi was super professional, made me feel so comfortable and it was all smooth, booking, paying and communication.
12 de maio de 2026
Opinião espontânea
Resposta da Ruuby Limited
Thank you for sharing! Heidi is one of our brilliant pros - we're so glad she made the experience feel effortless. We can't wait to welcome you back.
Brilliant massage to hotel organised…
Brilliant massage to hotel organised the night before
17 de maio de 2026
Opinião espontânea
Resposta da Ruuby Limited
Thank you so much! Last-minute bookings are where we love to deliver, we're delighted the massage was just what you needed. See you next time.
Resposta da Ruuby Limited
Thank you - hope to see you back soon!
Terrible customer service
Terrible customer service. I booked a same day appointment and wanted to change it within an hour because of an emergency and they would allow me to do so. Unfriendly and unaccomodating and I will never use them again
20 de maio de 2026
Opinião espontânea
Resposta da Ruuby Limited
Hello,
Thank you for the feedback, and we're sorry to hear about the emergency that disrupted your plans.
For full transparency: same-day appointments fall outside our standard cancellation window, as our experts have already committed their time and turned down other bookings to be with you. This policy is shared at the point of booking and protects the livelihoods of the self-employed professionals on our platform.
That said, the tone of any interaction matters to us. If you felt our team was unfriendly, we'd genuinely like to understand what happened - please email concierge@ruuby.com and we'll review the conversation directly.
The Ruuby Team
Lovely service
Lovely service. I've used many times now and have been impressed by the professionalism of the the therapists and convenience. Will continue to use!
9 de abril de 2026
Opinião espontânea
Resposta da Ruuby Limited
Thank you - this means a lot. Our experts are the heart of what we do, and hearing that their professionalism keeps you coming back is the best feedback we could ask for. See you at the next booking.
The Ruuby Team
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