Placed an order for 2 x 10kg bags of adult food and 1 x 10kg bag of puppy food. Took 5 days to arrive and there was no puppy food in box. Emailed immediately and was told the 10kg bags were out of sto... Ver mais
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Fantastic product and really good prices! We have not looked back since changing. Our dobermann Bear absolutely loves it❤️ What a great idea being able to purchase a sample pack too so you are sure it... Ver mais
We have the Darf puppy cold pressed food for our Bernese Mountain Dog puppy. Loves it and us thriving on it. It was recommended by a nutritionist as we wanted something close to raw, without being raw... Ver mais
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Ordered Sunday and delivered (free delivery) on Tuesday. One of the few suppliers of Darf Dog Food - very reasonably priced. Have previously contacted them via e mail and they have always responded... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Sabre Pet Food
Escrito pela empresa
🐾 Exclusive premium pet food brands in the UK
🐾 Natural, high-meat nutrition for dogs & cats
🐾 Fast delivery and savings with Subscribe & Save Service
Sabre Pet Food is a UK pet food supplier of exclusive European pet food brands, including premium brands such as Alpha Spirit, Ydolo & DARF.
We work directly with leading manufacturers to bring unique, high-quality pet foods to the UK that you won’t find anywhere else. Our carefully selected ranges focus on natural ingredients, high meat content, and balanced nutrition, helping pets enjoy a diet inspired by their natural feeding instincts.
From nutrient-rich dry food to products designed around raw-inspired nutrition, everything we supply is chosen to support pets’ health, energy, and wellbeing.
Alongside exceptional products, Sabre Pet Food is proud to provide friendly and reliable customer support.
Our team is available via phone on 0800 229 4010, by email at customerservices@sabrepetfood.co.uk, and through our live chat via our website www.sabrepetfood.co.uk.
Our team is available Monday to Friday, 9am - 5pm (excluding bank holidays). Our opening hours may vary during busy periods such as Christmas.
Sabre Pet Food is part of the TruNet Group, an international group dedicated to bringing innovative products to markets around the world.
Informações de contacto
Sabre Pet Food, TruNet House, Ivanhoe Business Park, LE65 2UZ, Ashby-De-La-Zouch, Reino Unido
- 0800 229 4010
- customerservices@sabrepetfood.co.uk
- sabrepetfood.co.uk
Save up to 10% off & FREE UK delivery*
4,6
Excelente
173 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 91% das suas opiniões negativas
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Resposta da Sabre Pet Food
Hi Reece, thanks for the 5* review! We really appreciate it! Kind regards, Team Sabre 🐾
Update-issue resolved same day--No issue at all with the product, but no free shipping anymore.
No issue at all with the product, I am a repeat customer. However I do have issues with the way the company chooses to charge for shipping.
I usually order 4 bags of product to permit free shipping, but am now told that only 3 bags are permitted so I will have to have to pay £7.99 for shipping, even though I intended to purchase 4, as usual. I called the company about this but were unwilling to make an exception on the shipping charge for regular customers. I left the call with the impression that they are imposing this limit so that the free shipping threshold is not reached.
Now updated to 5 stars following a call from a very helpful manager. Due to low stock, they had put a limit on the amount folks could purchase, but missed the interface with free shipping thresholds. They have now promised to refund the shipping charge, as the goods have already been despatched. Very pleased to have that feedback from them, thank you Sabre.
18 de março de 2026
Opinião espontânea
Resposta da Sabre Pet Food
Hi Gary, thank you for taking the time to leave great feedback and I am glad we have restored your faith in us. We are sorry for the over-site on our behalf and we have now already actioned the change so that it won't happen in the future. Your delivery charge has also already been refunded as promised and we thank you for being a loyal customer to us. Kind regards, Team Sabre 🐾
Great products, great service.
Easy to navigate through the website, payment is quick and secure, items arrive very quickly an dpacked well and tracking is always giving so I know exactly when to expect my order. And customer service are always helpful and polite.. And most importantly the products they stock are great quality 👌 10/10
11 de março de 2026
Resposta da Sabre Pet Food
Hi Samuel, thank you for your 5* detailed 'WOW' review! We are super happy to hear your love our product range, customer service, easy to navigate website and great delivery. Kind regards, Team Sabre 🐾
Quick delivery
10 de março de 2026
Resposta da Sabre Pet Food
Hey! Thank you for leaving us great feedback on our quick delivery! We really appreciate it! Kind regards, Team Sabre 🐾
Great, company, dogs love the food but just quite pricey
The company is great, my dogs love the food but it costs a lot of money.. hence only the 4*
10 de março de 2026
Resposta da Sabre Pet Food
Hi Nelleke, Thank you for leaving us great feedback! We constantly review our prices to keep them as low as possible however we do pride ourselves on supplying great food which we are glad your dog loves. Kind regards, Team Sabre 🐾
Great customer service and great food
10 de março de 2026
Resposta da Sabre Pet Food
Hi Anja, Thank you for leaving us great feedback! We really appreciate it! Kind regards, Team Sabre 🐾
Sabre pet food
Sabre pet food has made so many positive changes to my dogs eating habits and health, highly recommended!!
The subscription service is fantastic and always get orders delivered next day, saves carrying around heaps of pet food while shopping.
12 de março de 2026
Opinião espontânea
Resposta da Sabre Pet Food
Hi Daniel, thank you for taking the time to leave such a great review and that you enjoy our subscription service! It also wonderful to hear that your dog is enjoying our food and that it is making so many positive changes! Kind regards, Team sabre 🐾
The customer support chat is a joke.
The customer support chat is pointless...and it's not even AI...
I keep asking for a feeding guide for a pup with age, current and vet projected weight, fully grown... I get pointed to the puppy range...despite me stating I need the feeding guide for a product I already bought due to my dog literally being way above the guide on the label...
Given this experience, I would not even dare ask for recommendations on which food...
The chat was today around 11 am UK time with the same email as this account.
Post reply edit:
1. Ignoring the fact that the difference is usually the difference between an adult and a puppy of the same product are slight tweaks in formulations (I preferred the higher calcium concentration, considering his age). Are you telling me that whoever answered that chat would have been able to tell me the difference between them more than the label says so?
2. What was the point of repeatedly pointing to the label that clearly was not showing the data? An AI can also say, "The computer says no"
Post second reply edit:
While I admit a GSD crossing the 44 kg mark at 8 months and aiming for a 55–60 kg adult weight is technically way outside the charts, the Regular version is the better choice, in my view. The higher fat, protein, and vitamin levels in the Puppy formula are for the rapid growth phase of young dogs. Feeding this highly concentrated formula to a large breed in their late-growth stage can accelerate bone development too quickly, increasing the risk of long-term joint and orthopaedic issues.
Putting aside the technicalities, not being able to provide proper reasoning why not, besides the label says so, nor does some basic guidance give me any confidence in this brand, despite the good lab results.
12 de março de 2026
Opinião espontânea
Resposta da Sabre Pet Food
Good afternoon, I am sorry to read your poor feedback. You contacted us and advised 'I have bought a bag of "Complete Dry Dog Food" and I am looking for a feeding guid for pup. Not even 8 months old GSD around 44kg, and according to the vet expected to hit 55, or even 60kg'. We replied to you 'We advise puppies to transition onto adult food around 12-18 months of age. But please see the attached recommended feeding guide' based on the product you purchased which is for adult dogs. You then stated 'those are for fully grown dogs...' which then we responded with and sent you the link to our puppy feeding guide which is a different product yes because you are using the wrong product for your puppy. We then stated As this food is recommended for adult dogs, the recommended feeding is based for adult dogs. I would advise using the calories in the food to work out the best intake for your dog and you sadly left the chat. If you choose to use adult dog food for your puppy and need advice on a feeding guide, then I would recommend that you contact your vet. Kind regards, Team Sabre 🐾
Reply to edited review: Thank you for updating your review.
To clarify, the product you contacted us about is formulated and labelled for adult dogs, and the feeding guide available for that product is therefore based on fully grown dogs only. As a responsible pet food company, we cannot provide or invent feeding recommendations for puppies using an adult formulation where no validated puppy guidance exists. Doing so would risk giving inaccurate advice regarding calorie intake and nutrient balance for a growing dog.
For that reason, our team provided the feeding guide that exists for the product purchased and explained that puppy feeding recommendations are only available for foods formulated specifically for puppies. When you pointed out that the adult feeding guide did not apply to your puppy, we directed you to the puppy range because those products include feeding guidance based on growth stages. Alternatively, if you choose to feed an adult formulation to a puppy, the most appropriate source of guidance would be your vet.
Regarding formulation differences, while some products may appear similar, nutritional requirements for growing large breed puppies (including calorie intake and mineral balance) are carefully controlled. This is precisely why we will not provide speculative feeding guidance outside the intended use of a product.
Our goal during the chat was simply to ensure that we did not provide misleading or potentially inappropriate feeding advice.
Kind regards,
Team Sabre 🐾
Great food & great customer service!!!
What a difference Darf food from Sabre has made in the short period my dog has been fed on. His stomach has settled & no more upset stomachs!!
The price is very reasonable too. We did have an issue with delivery for our 1st order but that wasn't Sabres fault & customer service sent a replacement out!
Great food & great customer service
22 de janeiro de 2026
Opinião espontânea
Resposta da Sabre Pet Food
Hi Miss Warden, Thank you for taking the time to share your review with us! We are really pleased to hear that your dog is much more settled now and enjoying DARF! We're also glad we managed to rectify your delivery issue swiftly. Thank you for your continued support, we really appreciate it 😁 Team Sabre 🐾
Great service
Great service, prompt deliveries and great customer service experience. Thank you
30 de janeiro de 2026
Opinião espontânea
Resposta da Sabre Pet Food
Thanks Fiona for the 5 Star feedback! We're glad you enjoy our service, delivery speed and customer service. From us all at Team Sabre 🐾
Better way to feed
Wanted to try my dogs on a better food than just extruded kibble and found Darf on Sabre, which both my dogs love, only problem we have is they are Chihuahuas and so need the small bite, which unfortunately does not come in the bigger bags. Been using for about 9 mths now. The ordering and delivery is very efficient as is communication. Will definitely keep using them
4 de agosto de 2025
Opinião espontânea
Resposta da Sabre Pet Food
Thanks Tina for the great 5 star feedback! We are so pleased to hear your dogs love our DARF products! We will of course relay the feedback about bigger bag options to the team too. In the meantime, thank you again for taking the time to leave us this review and that you are happy with our communication and delivery speed! Kind regards, Team Sabre 🐾
Happy Angus
Just moved are 12 months old labradoodle on to complete food and he loves it empty bowl 🥣 every meal fast delivery received it in under 24hr and not forgetting he poo is spot on so I would definitely recommend 👌
25 de janeiro de 2026
Opinião espontânea
Resposta da Sabre Pet Food
Hi Ian, Thanks for leaving such a lovely review on behalf of Angus! 🐾 We're so pleased that he is loving his meals and enjoying super fast delivery, not forgetting the extra details too 😉 Kind regards, Team Sabre🐾
Can't beat the quality for the price✨
Have been ordering from Sabre for over a year now and they are one of the best pet food providers we have ever had! Always next day delivery, super helpful team if I've had any problems and have even replaced orders for me when they have been delivered and dumped outside my door that is on the street and then taken. Such a brilliant range of food, all of which scores well on all about dog food and such a reasonable price too! Have recommended to many and will continue to do so! 10/10🐾
21 de janeiro de 2026
Opinião espontânea
Resposta da Sabre Pet Food
Hi Emily, Thanks so much for leaving us a super 5 star review! We're glad we've been able to rectify any issues swiftly and that you still continue to support and purchase with us. Thank you for recommending us too, we really appreciate it - more than you woof ever know! Kind regards, Team Sabre 🐾
Breeder Review
I own, breed and show standard poodles and have been feeding primal spirit alongside raw for over a year now.
My dogs are thriving on it. I am so impressed with the quality and the customer service is fantastic too.
I raise my litters on a mix of DARF and raw and the majority of my puppy families have continued feeding this way.
21 de janeiro de 2026
Opinião espontânea
What a find!
I've been feeding my dogs DARF for well over 12 months now and they are thriving. They love it & it's an easier option than feeding raw (we have previously fed alongside and had no issues) I've tried food and treats from the other ranges and they have all been fantastic. So glad we found this brand!
21 de janeiro de 2026
Opinião espontânea
Resposta da Sabre Pet Food
Hi Danielle, thanks for taking the time to leave such great feedback! It's great to hear that you have been a loyal customer with us for over 12 months now and your dogs are loving our products! We're super glad you found us too 🫶 Kind regards, Team Sabre 🐾
I've been using Sabre Pet Food for a…
I've been using Sabre Pet Food for a few months now. Initially this was because they are the UK supplier of Alpha Spirit semi moist which I'd wanted to try to transition my dogs from raw to cold pressed. I've since also used YDOLO. I think both brands are great, and I've had nothing but positive experiences with Sabre as a supply company. Good communication and fast free delivery. One order I placed after 1pm and the food was at my door before 12pm the next day!
21 de janeiro de 2026
Opinião espontânea
Resposta da Sabre Pet Food
Hi Colleen, Wow what an amazing review! Thank you so much! It is great to hear that you have had continued positive experiences with us and that you even received an order within 23 hours! We're super proud to be the UK's only supplier of Alpha Spirit ranges and their amazing products that your dogs enjoy too! Kind regards, Team Sabre 🐾
No Stock No stock No Stock.
Ordered Orygo food which my dog loved, went to re-order and no longer available.
Went for Alpha Spirit the complete one instead, then went to reorder and no longer available.
We wanted a steady supply of the SAME food.
I was recommended you guys however I will now use another supplier, very let down!
15 de dezembro de 2025
Opinião espontânea
Resposta da Sabre Pet Food
Hi Justine, we’re sorry to hear how disappointing this has been. Orygo was discontinued from our ranges and customers notified in advance and also offered alternatives. In relation to Alpha Spirit, we have experienced unprecedented demands due to its popularity and also at that time we experienced temporary supply issues due to export disruptions that were completely outside of our control. We’re sorry this has left you feeling let down. If you’d like to contact us directly with your order details, we’d be more than happy to look at current stock availability and discuss other readily available alternatives. Kind regards, Team Sabre 🐾
Couldn’t help out a loyal customer
Unfortunately I placed a subscribe & save order with them just a few hours before their black Friday sale started. The new offer was 20% off the first order, 15% off the second and 10% off the third.
Customer service were unable to apply the offer to my order and just told me to place a new one. Some aren’t well off enough to he able to spend £250 in one go. After spending £1300 in only 9 months solely on food I expected better customer service I suppose.
Will go elsewhere next time.
1 de dezembro de 2025
Opinião espontânea
Resposta da Sabre Pet Food
Hi Charlotte, thank you for your continued support over the past nine months , we genuinely do appreciate your loyalty and custom.
We’re sorry this situation left you feeling disappointed. At the time our 20% offer was specifically set up for new subscription sign ups and, as with most promotional campaigns, we’re unable to apply it retrospectively to existing subscriptions. This ensures the offer is applied fairly and consistently across all customers.
While we’re not able to override the terms of that specific promotion, our team is always happy to highlight any current offers or savings that existing subscribers can take advantage of. We’re sorry to hear you’re considering going elsewhere, and we do hope we’ll have the opportunity to continue serving you and your dog in the future. Kind regards, Team Sabre 🐾
Damaged Packaging
We received our package from courier, as per normal, having ordered in advance of us running out. A few days later we then opened the box to have over half the bag spill onto the utility room floor.
Due to other detritus / contamination potentially on the floor we felt it couldn’t be used so we had no choice but to chuck away.
I wrote to customer services explaining that I didn’t think that was good enough; in terms of the poor packaging and the standard of the product when leaving the depot and perhaps that they should have a word with their couriers. Clearly these packages are treated as you’d probably expect.
I never mentioned a refund just that I thought it was poor; considering cost. The customer services team did come back very promptly and politely but quickly said that as it hadn’t been reported within 3 days of receipt then that was just tough. Like many people I suspect we don’t order dog food the day when we run out, we order in advance of us running out for obvious reasons. It’s no surprise - to me anyway - that packages perhaps might be unopened for a few days.
The speed of the response around sorry, you didn’t tell us quick enough was a clear message to me that this is a stock and probably regular complaint. I hadn’t mentioned anything about a refund but they said they wouldn’t very quickly so don’t even think about asking, as it were.
So all in all having been very happy I’m not so sure we are any more and in a competitive space like dog food, I would suggest perhaps the company be a bit more consumer focused and understanding. And probably need to review who they use for delivery.
17 de novembro de 2025
Opinião espontânea
Resposta da Sabre Pet Food
Hi Mark, we’re genuinely sorry to hear how disappointed you’ve been by this experience. Having looked into this, your order was delivered on 9th November and we were contacted on 17th of November regarding the damaged bag. As outlined in our terms, damage in transit must be reported within three days of receipt. This timeframe is in place because courier claims for transit damage must be raised within this strict window, and once that period passes we’re unfortunately unable raise any claims with them.
We certainly don’t view these reports lightly, and they are not something we consider “standard” or acceptable. We continuously review both our packaging and courier performance to reduce the likelihood of issues like this happening. Kind regards, Team Sabre🐾
A joke of a company. Avoid
A joke of a company. Messed up my order and delivery times on multiple occasions, causing me to have to drive half an hour last minute to get dog food to hold me over until my (what was supposed to be) recurring subscription was delivered.
They couldn't have cared less.
Any response by them below will just be some BS, because they took no steps to ensure their loyal customers got their orders on time.
4 de novembro de 2025
Opinião espontânea
Resposta da Sabre Pet Food
Hi Alexander, we’re disappointed to read your review and I have looked further into this for you .
On October 28th you contacted us to request that your subscription be processed earlier than its scheduled date. When we attempted to manually advance the order as requested, a system error prevented it from being submitted correctly to our warehouse picking system. We are sorry for this, and as soon as we identified the issue, we informed you, apologised, and arranged for the order to be delivered the following day resolving this within 24 hours. For that reason, we were unable to offer compensation for travel costs that you had attempted to claim from us.
I could only see one other occasion where there may have been an 'issue' which is where a manual order was placed ahead of your subscription and that you had thought it would cancel out the subscription order that is placed automatically. We did advise that this wasn't the case as the system will auto-generate the subscription order regardless of a manual order placed by yourself directly. We did however offer to collect this via courier at our cost which we actioned and refunded you. We also advised that 'if you need any amendments to these i.e. placing an order early or amending the frequency just let us know and we can do this for you' by our customer services team.
However we can now see that since this happened you have gone on to place further orders with us this year which we really appreciate your custom and we are glad to see that you choose Sabre Pet Food. Many thanks, Team Sabre 🐾
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