Sabre Pet Food Opiniões 

Resposta da Sabre Pet Food

27/01/2026

Thanks Andrea for taking the time to leave a lovely review! We’re so pleased you’ve found high-quality products that are fussy dog approved! (we know that’s the ultimate test 🐶). We really appreciate your support and look forward to serving you again soon. Team Sabre🐾

Resposta da Sabre Pet Food

8/07/2025

Dear Patrik,

I would like to take this opportunity to reiterate our apologies. It is clear you feel our team did not provide a satisfactory resolution to your concerns, despite us offering a significant refund and putting you in touch with a registered veterinary professional, who was able to offer advice and reassurance.

However, there are several important factors your review does not mention:

The first order placed under your account was on 23rd January 2025. Your most recent order was on 19th April 2025. Between these dates, you placed a total of 7 orders. The first time you contacted our team regarding any issues was on 3rd April. Upon receiving this initial communication, we refunded the full amount for the order in question.

It was only after receiving this refund that you informed us of further issues relating to previous orders. As you were unable to provide specific details (e.g. which orders were allegedly affected, or how many), we requested, on 7th April, that you supply images of the affected food. This is standard procedure in line with our complaints policy. It allows us to assess the nature of any issues and raise them with the manufacturer, if necessary. Although you stated you had taken photographs, none were shared with us at that time, and we did not hear from you again until June.

Between 7th April and you reestablishing contact in June, you placed a further two orders for the same product. In the absence of additional correspondence, and based on your continued purchases, we reasonably concluded the matter had been resolved. However, when you did contact us again, you stated that all orders received from us had been contaminated with plastic. This contradicted your earlier claims. At that point, you also informed us you had contacted the manufacturer, Alpha Spirit directly. Until then, you had provided no details of this communication or the issues raised with them—aside from the order we had already refunded.

Given the seriousness of your new claim—that seven consecutive bags contained plastic—we escalated the matter to Alpha Spirit as a priority. They were understandably concerned and requested the material you alleged to be plastic be sent to them for testing. However, you advised you had already disposed of the material, despite not having been advised to do so. For the 4 initial orders you subsequently claimed were also affected, we were not in a position to advise you regarding disposal, as you had not informed us of any problem at that time.

Without further evidence or samples, Alpha Spirit was unable to investigate further. Based on the information available, they concluded the material you described was likely small fragments of bone or cartilage. Given their product contains 85% whole fish, such inclusions are to be expected and can be beneficial to dogs’ diets.

As a gesture of goodwill—and to enable you to purchase an alternative product—we offered a further refund, in addition to the one previously issued. This second refund covered the two orders placed between April and June and brought the total value of refunds offered to over £200. We advised you this was our best and final offer. It is clear you were not satisfied with this, as you have since posted multiple negative reviews across various platforms and threatened to post on social media. These reviews contain claims we consider false and defamatory.

Finally, we would like to make it clear that, unlike some companies, we do not offer refunds in exchange for the removal of negative reviews. We have also observed you frequently post similar reviews, which appear intended to obtain additional refunds.

We have now exhausted all reasonable steps to resolve this matter. While we regret that you are unhappy, we believe we have acted fairly and in good faith throughout. We believe we cannot continue to supply you with our products and ask that you make no further purchases from us.

Yours sincerely,

The Team at Sabre Pet Food

Resposta da Sabre Pet Food

27/01/2026

Ordered Thursday, delivered Friday, happy dog by the weekend, we love to see it! 🚚🐶 We’re so glad everything arrived safely and that both you and your pup are pleased. Fast delivery, well packed parcels and wagging tails is exactly what we aim for. Thanks so much for sharing the love! Team Sabre 🐾

Resposta da Sabre Pet Food

27/01/2026

Thank you so much for your fantastic review Gareth! We really appreciate your support and kind words. It’s brilliant to hear the positive changes you’ve seen in digestion, behavior and training performance, especially as you compete with your dogs! 🐾 We’re also glad our next-day delivery makes life easier. Thanks again for your recommendation, it means a lot to the Sabre team.

Resposta da Sabre Pet Food

27/01/2026

Thank you Lauren for leaving such a lovely review about our service and our team! We're glad we were able to sort the small issue out swiftly and you are satisfied. Thank you again for choosing Sabre!

Resposta da Sabre Pet Food

27/01/2026

Thank you so much for your amazing feedback Ellie! We’re so pleased to hear that you’re enjoying the subscription service and that our team was able to sort that out quickly and smoothly for you.

Thanks again for taking the time to share your experience and for being part of our community, we really appreciate your support!

Resposta da Sabre Pet Food

27/01/2026

Thank you so much for your lovely feedback. We’re really pleased to hear you’ve had an excellent experience with us so far and that your orders have arrived quickly and reliably! We truly appreciate you taking the time to share your experience, and we look forward to continuing to support you and your dog - team Sabre.

Resposta da Sabre Pet Food

27/01/2026

Thank you so much for your continued support Amanda!

We’re delighted to hear that both our customer service and delivery have consistently met your expectations, and that you’ve found the subscription service easy and flexible to manage. We know how important convenience and reliability are when feeding three dogs!

Thanks again for taking the time to share your experience. We truly appreciate you being part of the Sabre community.

Resposta da Sabre Pet Food

27/01/2026

Thank you so much for your incredibly kind words. We’re delighted to hear that you’ve had such a positive experience with our delivery service and customer support, providing a fast, reliable service with real people on the end of the phone is something we work very hard to maintain.

We also appreciate your comments about our dog food. Our approach has always been to focus on carefully selected ingredients and transparent formulations. We’re pleased that this aligns with what you were looking for.

Thanks again for taking the time to share your experience, it truly means a lot to the Sabre team.