Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Esperienza di acquisto perfetta! Hanno risposto rapidamente alle mie domande chiarendomi ogni dubbio, e sono stati rapidi, efficienti e amichevoli nella gestione dell'acquisto e della spedizione. Pe... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered a new hood for my Barbour Stockman coat, was the cheapest online (coats and hoods no longer made, deleted by Barbour now), free postage, very prompt post and delivery, securely packaged (de... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was interested in getting a Barbour Beaufort jacket. I reached out to get information on sizing and Sara was exceptionally helpful. She also helped walk me through the ordering process since it's go... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Everything as expected, the jacket is great and the price too. Mind there are custom fees because brexit, though nothing to do with the seller.

A empresa respondeu

Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre

Escrito pela empresa

A Chesham based saddlery business, established in 1911 and specialising in leather goods, walking sticks and outdoor clothing. As an approved Barbour retailer, we stock their autumn/ winter and spring/ summer ranges of clothing, accessories and bags.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

949 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Impressive service

Prompt and flawless service, I'm quite impressed.

18 de janeiro de 2026
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

Thank you for that review - we do appreciate it.
Best Wishes,
Sara

Classificada 5 em 5 estrelas

Great service

Great service, replied quickly.

20 de dezembro de 2025
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

Thanks for that.
Best Wishes,
Sara

Classificada 5 em 5 estrelas

Prompt service, post and delivery

Ordered a new hood for my Barbour Stockman coat, was the cheapest online (coats and hoods no longer made, deleted by Barbour now), free postage, very prompt post and delivery, securely packaged (delivery within 48 hours).
Would buy from again without hesitation.

This is not an invited review

15 de janeiro de 2026
Opinião espontânea
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

That is so kind Steve thank you. It is good of you to take the time to write a review of our service. As a small family business, we would be lost without such reviews.
Best Wishes,
Sara

Classificada 5 em 5 estrelas

Ottimo

Pacco arrivato presto e ben imballato, prezzo molto più basso rispetto alla concorrenza e gentilezza da parte del personale. Pur ordinando dell'Italia non ci sono stati problemi rispetto alla spedizione. Consigliatissimo!

15 de janeiro de 2026
Opinião espontânea
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

Grazie mille per aver dedicato del tempo a scrivere questa splendida recensione del nostro servizio. Come piccola azienda a conduzione familiare, lo apprezziamo davvero.
Cordiali saluti,
Sara

Classificada 5 em 5 estrelas

Wonderful experience! Best customer service!

I ordered the Beadnell (waxed) jacket for my daughter for Christmas, and even though it was initially too small, the experience was fantastic. Sara responded quickly and helped me get the correct size with no hassle at all. The exchange was seamless, and shipping to the US was not an issue whatsoever. My daughter is beyond excited to finally wear it! I highly recommend Cox the Saddler—an absolute joy and a pleasure to do business with.

2 de janeiro de 2026
Opinião espontânea
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

Thank you so much for taking the time to write that lovely review of our service Jenn. It is much appreciated.
Wishing to a Very Happy New Year!
Sara

Classificada 5 em 5 estrelas

Exceptional assistance

Exceptional assistance! Sara was incredibly supportive. Having purchased my second Barbour jacket from this company, both times have been fantastic. I'll definitely keep coming back.

5 de janeiro de 2026
Opinião espontânea
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

Thanks so much Sean, that's great to hear. I'm pleased we could help.
Best Wishes,
Sara

Classificada 5 em 5 estrelas

Excellent communication. Simple, fair transaction.

⁷I received my parcel today, and as expected it arrived in great shape and exactly as ordered.
I genuinely marvel at the quality and efficiency of the service provided by Cox. Straightforward, reliable customer service like this has become rare in North America.
I could not have purchased the Barbour jacket liner in my own country for anything close to the same fair price—both for the product and the shipping—and I certainly would not have received it this quickly if I had ordered from the United States.
You’ve earned an international customer in me. Your online reputation is clearly well deserved.

For those of you who speak French: (please be gentle I have only a few years of grade school French studies, I've done my best!)

J’ai reçu mon colis aujourd’hui et, comme prévu, il est arrivé en excellent état et parfaitement conforme à ma commande.
Je suis réellement impressionné par la qualité et l’efficacité du service proposé par Cox. Un service client aussi simple, fluide et fiable est devenu rare en Amérique du Nord.
Je n’aurais pas pu acheter la doublure de veste Barbour dans mon pays à un tarif aussi juste, tant pour le produit que pour les frais de livraison, et je ne l’aurais certainement pas reçue aussi rapidement si j’avais commandé depuis les États-Unis.
Vous avez gagné un client international. Votre réputation en ligne est manifestement méritée

1 de janeiro de 2026
Opinião espontânea
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

Gregory, Thank you so much for taking the time to write such a lovely review of our service and in two languages too - that's a first. We really do appreciate this.
Best Wishes for a Very Happy New Year!
Sara

Classificada 5 em 5 estrelas

Incredible Experience

I want to share my incredible experience with Cox the Saddler. I ordered a Powell quilted Barbour jacket right in the busiest time of year, end of December, and I was almost suspicious with how low the pricing was. Worried it was too good to be true. Sara immediately reached out to confirm the sizing of my order - she was very personable and helpful and put my mind at ease. I was updated on the shipment tracking every step of the way from Royal Mail to my local USPS postman outside of Boston. The jacket arrived about a week after I ordered it, exactly as expected, the look and fit was exactly how I hoped. Cox the Saddler's packaging was high quality, and I love the jacket. I told my family about the experience and how Sara from Cox the Saddler was a dream to work with. I'm now looking at their other Barbour offerings to buy for my wife.

29 de dezembro de 2025
Opinião espontânea
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

James, I cannot tell you how much reviews like that mean to us. Thank you very much for taking the time to write it. I am so glad you were pleased with our service and that you like the jacket.
Best Wishes for a Very Happy New Year!
Sara

Classificada 5 em 5 estrelas

Excellent service and fast delivery

Excellent service and fast delivery. Highly recommend- thank you 🤩

20 de dezembro de 2025
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

Thank you Jo. That is good to hear. I am pleased we could help.
Best Wishes for a Very Happy New Year!
Sara

Classificada 5 em 5 estrelas

Prima volta che acquisto da Cox the…

Prima volta che acquisto da Cox the Saddler e devo dire che è stata veramente una bella esperienza, hanno una grande offerta di giacconi e altro di Barbour con prezzi veramente ottimi .
Ho ordinato una giacca Barbour ai primi di Dicembre, ringrazio Sara per la gentile collaborazione quando il pacco era in ritardo, non per causa loro ma per un sovraccarico di Poste Italiane, Sara però è stata molto disponibile ad informarsi sullo stato della consegna.
La giacca è arrivata il 2 Gennaio, ben confezionata, tornerò sicuramente a fare acquisti da Cox the Saddler, vi consiglio di visitare il sito . A presto

4 de janeiro de 2026
Opinião espontânea
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

Grazie per aver dedicato del tempo a scrivere questa splendida recensione del nostro servizio. La apprezziamo molto.
I migliori auguri per un felice anno nuovo!
Sara

Classificada 1 em 5 estrelas

I still have not received my order !

I still have not received my order and have not had a reply to two emails asking where it is !?

21 de dezembro de 2025
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

Ray thank you for taking the time to reach out to us on Trust Pilot. I am afraid we have been closed for the Christmas period from 23rd Dec until tomorrow, 5th Jan (see the purple banner on our web site). I have just popped into the office early, to see if I can start to clear some of the backlog. We worked flat out to process as many orders as we could before we closed for Christmas but should have dropped you a line to say we could not despatch your walking stick spike. We have not taken any money, so please do let us know if you would prefer to cancel, otherwise my colleagues will send despatch and tracking emails this week, as they clear the backlog.
Best Wishes for a Very Happy New Year!
Sara

Classificada 5 em 5 estrelas

You guys did a great job!

You guys did a great job! I was able to order without any hassle, and everything from packaging to shipping and tracking was smooth. Thank you.

20 de dezembro de 2025
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

Thank you for taking the time to write that lovely review of our service Tomo. I am pleased we could help.
Best Wishes for a Very Happy New Year!
Sara

Classificada 5 em 5 estrelas

More people should know about Cox the Saddler

I have worn Barbours for many years. This was the second I purchased off Cox the Saddler. It was well priced and arrived when promised. The company project a very personal and professional image.

20 de dezembro de 2025
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

Thank you for taking the time to write that lovely review of our service James. We do appreciate it.
Best Wishes for a Very Happy New Year!
Sara

Classificada 5 em 5 estrelas

Incredibly easy transaction

Incredibly easy transaction! I really appreciated how much communication came around the shipping- especially important for a time sensitive birthday present! I would absolutely shop again.

19 de dezembro de 2025
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

Thanks so much for that kind review Liz, I am pleased we were able to help.
Happy New Year!
Sara

Classificada 5 em 5 estrelas

Wonderful company

Very quick responses and thorough explanation regarding shipping to US, proper sizing, and timing issues.

19 de dezembro de 2025
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

Thank you so much for that review Holly - much appreciated.
Happy New Year!
Sara

Classificada 5 em 5 estrelas

Barbour clothing

Great price and choice
Fast delivery
Polite and friendly service
Thank you

19 de dezembro de 2025
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

Thank you for that kind review James.
Best Wishes for a Happy New Year,
Sara

Classificada 5 em 5 estrelas

Rescued Christmas by sending out a…

Rescued Christmas by sending out a Barbour jacket very quickly and to Christmas - had been let down by a high end retailer sending out a very faulty wax jacket but Cox the Saddler weren't to know this.
Thank you.

20 de dezembro de 2025
Opinião espontânea
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

Thank you so much for this kind review Mr. Bird. I am pleased we were able to help.
Best Wishes for a Happy New Year!
Sara

Classificada 5 em 5 estrelas

Great quality and even better prices

Great quality and even better prices. You may have to go to an actual store to try the sizes though as they may vary based on the product.

17 de setembro de 2025
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

Thank you for your review Shimeon. For future reference, I am more than happy to supply garment measurements for comparison with an existing garment from your wardrobe.
Best Wishes,
Sara

Classificada 5 em 5 estrelas

Great

Great, nothing to declare

18 de novembro de 2025
logótipo da Cox the Saddler Limited

Resposta da Cox the Saddler Limited

Thanks Thomas, Happy New Year!
Sara

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