Sage Homes Opiniões 

I live in a block of flats and a year ago I asked permission to have a mobility scooter and keep it under the stairs. Well now I can't and I pay a service charge. The block is a mess and the gates to carpark have not worked in years. Its not secure outside due to the gates not being able to close. Dog poo out bk and fag buts at front of building. They r happy to take the money but won't sort out the broken things. U wouldn't park ur car and leave it unlocked as insurance won't touch it if it got stolen but I have to leave my scooter in a unsafe place. As I can't do that as I hire it, I'm going to have to give my scooter up and be housebound. Plus there is a car parked in my spot who don't even live here. The woman called me a lier over the phone as ahe said they wouldn't of given permission, told her to go back a year and listen to the phone conversation. I suffer from severe mental health and giving my scooter up and being housebound isn't going to help. Sage don't care at all, just as long as they make money off people and not maintain there building and grounds.

My experience so far has been great, Jacquline has not only been helpful and informative before and during my assessment process but been supportive and congratulating when giving me the news I’d been successful in my application.. she has been an absolute superstar, hopefully this good service will continue .

Would give 0 stars if I could. Moved into our home in October 2024 where SAGE had not bothered doing the end of Defect survey with the builders, bearing in mind we've had a massive list of all sorts of defects and faults. Huge issue being the garden which was left looking like a swamp with dead turf and weeds, builders rubble. I've been fighting since the day we moved in and after having about 6 contractors out to quote for Sage, they're now saying they are only happy to reseed it rather than returf...the ground does not even come up to the bottom of the fence line so not even suitable for seed. I've been passed through I don't know how many people in complaints, one minute you think someone is understanding and helpful, the next you get rude and unhelpful messages because you say you're unhappy about the situation. I would just like a safe garden my children can enjoy, why is that such a big ask?! If they'd have raised it during their warranty period with the builders and had it sorted prior to us moving in then it wouldn't have been an issue. None of the defects and repairs have gone smoothly, they waste money on sending a contractor out twice a week rather than just the 1 to do multiple jobs because they can't communicate to the companies properly! Feeling very disappointed at the lack of service and care.

The service I received from Jacquline was amazing! She always answered my questions that I had. I really appreciate that she always emailed me on time. Every person who will recieve her service will be on good hands! Jacquline's service was 10/10!❤️

5* for Nimit K and Amin A specifically.

The Staff at Sage are very helpful but they are a golden needle in a haystack the size of a field.

Expect to be handed to someone who never responds to emails or suddenly goes on leave and absolutely nothing is communicated to you so you're left there chasing and chasing and chasing until someone new is assigned to you. But even then it's a lottery if that new person won't disappear too!

Sage needs to work on their communication. Internally and externally. It took me longer to get my shared ownership property because there was little to no communication with my mortgage advisor. She had to chase basically every day to then find out, after more than a month, that the person assigned had gone on leave the week before we were assigned to them. But once I was assigned two "golden people", things started happening and fast!

In conclusion, 5* to the "golden people", 5* to the staff I haven't been able to speak to but I'm sure they're helpful, 2* for the company's communication skills.
Expect to consistently chase them to get the information you need. (Just don't shoot your messenger because they're the nice people.)

Met with Vernon to complete my tenancy review.
Found Vernon to be a genuinely nice bloke and very helpful.
Communication has been 10/10 👍

Amazing from start. Been in allot of contact with Jaqueline regarding signing for property and if she wasn't available other people in the office were really helpful. Everything pretty straight forward and even a sing song down the phone to brighten my day. Can't wait to get the ball rolling get in and get settled. 😊 xx

Excellent communication, very fast and explained everything in great depth.

Initially Sage were great, up until you sign to buy a home, after such time radio silence . My long stop date came and went. Made several complaints and passed around various teams and still no response. All with a promise that they will contact you.
On moving in , they said they would clean my home and post my keys in the letter box, a week later and still no keys.The bin storage didn't have any bins and is now full and is attracting vermin and no collection booked. We have our special light show at night as the lights outside our window flicker all through the night, impacting my sleep. My kitchen light won't switch on without another light in the home being on. All in all, the amount you may, the attention to detail and final finish is poor.

I have worked closely with Louise Ward who is the community safety officer for sage, Throughout the entire process, Louise provided me with dedicated support and demonstrated genuine concern for my wellbeing. She sincerely understood my situation, which made me feel acknowledged and cared for by my housing association and herself, I have never encountered someone so passionate about their work; her commitment was truly uplifting and reassuring. I sincerely wish there were a more appropriate way to express my appreciation, as a review does not fully convey how much her help and support meant to me during this time and still now. Thankyou again :)

Christine was Very helpful and gave amazing customer service. Helped solve all of my queries and issues and resolved an ongoing situation outstandingly.

Sage would be receiving a 0 if I could give them that..
Been reporting antisocial behaviour for over a year and still nothing changes. Sage Homes just don’t listen. They care more about the household creating the problem than the people suffering. No updates, no action and just empty promises. Completely fed up.
Sage should be ashamed of allowing this to go on for so long.

Sagehomes have professional, responsive and helpful during the period I lived in their shared ownership property. At resale, they assisted with every step and legal hurdles. Daniel Regan, their service officer, has been really helpful, approachable and efficient.

My person was very understanding and very patient with me and went over everything she was very friendly and polite everything time she called me

I have always found sage homes fast at responding to messages and quick to fix the problem.

Absolutely fantastic Katie was lovely and understanding of which I called for 100% professional and caring, listened to me, helped me feel better, also when I have called all staff are again 100% x

Had the pleasure of having Jaqueline guide me through the application! Couldn’t ask for a better and easier experience. Very kind, very helpful! Thank you!

I in Southend, Essex, it's a shared ownership flat with Sage Homes and Gateway Management, based in Southend, is the agents for the maintenance. For around a year the roller shutter at the first floor car park has been in and out of action. This results in the shutter being down too far at times as well as also being stuck up at times. This also means at times drivers are stuck in and or out. It has also contributed to serious antisocial behaviour issues at the car park, with gangs around 30 or so of teenagers, who are using drugs, large speakers, standing and sitting on cars, being abusive and threatening to residents and blocking vehicles. The two firms above are well aware of the ongoing issues, Essex Police is also aware and so is Bayo Alaba, Labour MP for the area. Mr Alaba has also been contacting Sage Homes and Gateway Management but he isn't having much luck either.

Earlier this week a worker from the complaints team agreed there were issues with the whole situation. The staff are repeatedly unhelpful, rude, argumentative, they tell me they can't and won't help. They tell me Sage Homes is unaware of the issues, the complaints workers responded to me on the phone with 'what do you want me to do.' The staff hang up on the calls and I am often told there is nobody working or available to help.

Earlier this week, we had an update to say there are now two broken car park shutters at the block, the first floor car park shutter is back up on the wall but at times it cannot be opened with remotes or fobs we have. This is an ongoing health and safety issue. We've now been told as the shutter cannot be operated with fobs or remotes it's been lifted up and they don't know when it can be fixed.

It was a wonderful reception with Jacqline she was helpful and very understandable...

Janice from Sage Housing Financial Wellbeing Team.
Janice is an amazing , caring and supportive person. She has helped us with the DLA claim for our child and continued her support with other aspects of the claim. I will forever be grateful for the help and support. Thank you Janice. Sage Housing is very lucky to have you as part of their team 😊