Santoromilan Opiniões 

267
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I am very impressed with the price, service, quality and speed of delivery. Using the online size guide, the suit is a perfect fit.

Classificada 5 em 5 estrelas

Came in to enquire about my online that I purchased online, and due to the recent events of the Marc Darcy warehouse being burnt down I came into the store to see if my order would still be okay as I... Ver mais

Classificada 1 em 5 estrelas

Ordered a suit over 5 weeks ago and paid for expedited shipping. Order hasn’t been shipped, no one replies to emails, no one replies on web chat There is no phone number to call.

Classificada 5 em 5 estrelas

We have been here several times now in the Bluewater store, as we are getting married in June, and we came in looking for Marc Darcy suits for the groom and groomsmen. Andrew and Peter were very profe... Ver mais

Informações sobre a empresa

  1. Loja de smokings

Escrito pela empresa

Mens formalwear


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

267 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,0

Todas as opiniões

(267)

83 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Sizing very small, seems like a Chinese suit

Sizing very small and not correct, so order size above. They also have the most bizarre way of working. I want to exchange the suit as the sizing is not correct, So I had to pay £9 to exchange but then you need to downloads the returns form and go pay at the post office to return.

23 de maio de 2025
logótipo da Santoromilan

Resposta da Santoromilan

The suit you chose is for slim people, maybe you need to look at your size rather than say our suits are small like Chinese sizes.

Classificada 1 em 5 estrelas

We’ve ordered 2 suits both are faulty…

We’ve ordered 2 suits both are faulty there are holes and threads wouldn’t order

28 de maio de 2025
logótipo da Santoromilan

Resposta da Santoromilan

Our suits are high end quality, interesting you say “both” the suits had holes and threads, highly unlikely!

Classificada 5 em 5 estrelas

Fantastic from start to finish

Fantastic from start to finish.
Rob & Donna absolutely amazing and made myself and my son feel relaxed the whole time we were there.
We left with an amazing suit for my sons prom. Highly recommended for qaulity and service.

29 de maio de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Not upfront with fees

Bought a 3 piece suit which required alterations, which we paid £60 for.
At the time of purchase we asked if the fitting isn't quite right after alterations can it be fixed.
He said of course it can no problem.

No point did he say it would be a 2nd charge of £60

So when we picked up the suit it was slightly too tight and wanted it taken out a little.
Its only then they said its another charge.

I wouldn't purchase again from here, the staff are not great.
Reminded me of shopping in mumbai! Shady staff.

And they responded with an equally shady response!
The pins we agreed but it came back tighter than the pins! How exactly are you able to confirm you did it exactly as pins, no actual measurements were taken. Surely customer is always right and you do your best to keep them happy.

Most companies apologise for the service, not this company!
Update

They resort to being rude and defensive.
I cant be "racist " i am indian, and also went to mumbai shopping 6 months ago, so your service was very similar (somewhat dishonest).
Didn't mention when we picked up the suit, the trousers was missing a button, no apology, the sales assistant took out a sewing box at the till front of house and started to sew it back on 🤣

If thats not mumbai style I don't know what is! Never know any alterations done at the till in full view!

Be aware when purchasing, the products displayed in shop are actually good, its the staff that are unprofessional and be aware if you need alterations.
Enough said.

18 de maio de 2025
Opinião espontânea
logótipo da Santoromilan

Resposta da Santoromilan

All alterations are pinned, you are asked if you agree. Clearly you agreed hence sending off for alterations. You can’t then change your mind and expect the alterations to be reversed and paid for by the company.
As to your comment about shopping in Mumbai, having never shopped there we could not comment but the only one shady is you and your comments!
Update: You seem to bandy the word shady quite often, maybe it’s a reflection of what you are rather than others.
The customer on this shady occasion is not right!
We respond to customers the way they behave towards us, making racist comments such as you commenting that your experience was such as shopping in Mumbai means you think Mumbai shops are not great and we will not tolerate any form of racist comments.
You certainly will receive no apology Mr Shushmila!
Update:
You are the rude racist person! We do not tolerate liars or racist comments! It is irrelevant what race you are if you make derogatory comments about Mumbai shopping and the fact your now telling us you are Indian means absolutely nothing because you can still be racist if you are of a particular race.
Interestingly all of a sudden you reveal there was no button on and it was sewn on. How bizzare that you would buy an item and allow a button to be sewn on and you said nothing!!! Once again your derogatory comments about Mumbai are in your words shady.
Thank you for admitting our products are of good quality. As to staff, saying they are unprofessional, derogatory comments about Mumbai practises It shows you have no loyalty to your own country so is it a wonder you would leave derogatory comments about our store…… in your own words ENOUGH SAID!!!!!

Classificada 5 em 5 estrelas

Outstanding experience

Visited to purchase a new suit. Absolutely top notch service from these guys. So helpful. Bought all I needed and everything is top quality. Would definitely recommend a visit not just for a suit as they sell a variety of clothes for men and women. Thank you so much. Will be returning again soon.

11 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Wedding shopping

We went to this shop as my husband had seen a suit as we passed by previously. He needed a suit for our son's wedding. He is an awkward size, being not particularly tall, but a little overweight. He tried the 3 piece suit on, which didn't really fit, so we left the shop to see if there was anything else in Bluewater. There was nothing so we returned to Santoro. He tried it on again and the shop assistant told him that it could be altered to fit him and pinned it to fit. We were very pleased with the service given. It took 2 weeks to be altered and it fitted beautifully. He was very satisfied with everything at the shop. He also purchased a tie which co-ordinated with the lining at the back of the waistcoat. He would definitely go here again to purchase suits or shirts.

26 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Half the price, and better presentation

Ordered a suit from a rival, and paid an extra £10 for the my size trousers, when it arrived (screwed up in a polly bag) the trousers were the wrong size.
So sent the whole package back at a cost of £4 to me, then had to wait 2 weeks for refund, after numerous email reminders.
Looked online for exact same suit, found it on this site for HALF the price, delivered 3 day's later, right size trousers, folded up in a box with it's own suit case and no extra to pay, well done to you.
5 ☆☆☆☆☆ From me

14 de abril de 2025
Classificada 1 em 5 estrelas

Total Suit Disaster

I purchased a suit from them on the 5th of April and paid £37 extra for tailoring. When I returned a week later, the jacket sleeves and trouser length were both an inch too short, a complete failure in basic tailoring.
They sent the suit *back to the tailor* and told me to collect it on **18th April**. I returned today (**22nd April**) and they **couldn’t even find my suit**. According to their system, it was supposed to be in-store, but it was nowhere to be found. After making me **wait two hours** for another staff member to arrive, they finally told me that the jacket had been delivered **the day before, without any sleeve buttons(!) and was sent *back to the tailor again*.
So now, after three weeks, I still haven’t had my suit, and I have zero confidence in how it will come back—if it comes back at all. How on earth does a tailor return a jacket without sleeve buttons?
This is by far one of the **most unprofessional and disorganised services** I’ve ever encountered. If you care about your time, your money, and your clothing, go somewhere else.

22 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

What an outstanding selection of…

What an outstanding selection of clothes. I like having something that’s different yet makes a bold statement of confidence along with a touch of quirky classiness. But think I’ve just found my new go to supplier and I’ve a feeling it’s going to be a great summer!
The Team have looked after me and ensured Inwas totally happy with the sizes, feel and fit of all the clothes I’ve had so far. Thank you team 💚🫡

4 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Barnsley - Fantastic Experience

Purchased three suits from Barnsley store for my Wedding. Rob and Donna were fantastic. Easy to chat to, did not push any sales, and gave honest opinions on styles, fit, and dickie bows. They have even sorted the tailoring out. Making it completely stress free.
Would highly recommend Barnsley. Plenty of suits to select from for all occasions. The whole experience was great, from selecting to collection.

30 de março de 2025
Opinião espontânea

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