Easy ordering, fast shipping, and the product is above-what-I-expected! My first time shopping with SaphiRose, but it won't be the last!
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Leia as opiniões dos outros
Ordering was easy, the poncho came quickly, and seemed to be good quality-it just wasn't what I wanted. I followed Saphirose’s return policy and sent an email to the address given on their website.... Ver mais
A empresa respondeu
Absolutely perfect fit for my son to use when he is a passenger on my cargo bike. The ample and long poncho drapes over the rear cargo cage (called “monkey bars” on my Yuba Boda Boda), thereby protect... Ver mais
I'm just a real person lookin' for a raincoat. This one didn't break the bank, came in cute colors, and had decent reviews. I'm skeptical of decent reviews these days because I worry that they are fak... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Informações de contacto
14726 RAMONA AVE NUM E9, 91710, CHINO, Estados Unidos da América
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4,3
Excelente
185 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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I have no way to contact you
I have no way to contact you. I need to return this item. Please reach out to me.
5 de junho de 2023
Resposta da SaphiRose
Dear customer,
Thank you for reaching out to us regarding your return request. We apologize for any inconvenience you may have experienced in contacting us. Our customer service team has been notified of your concern and has reached out to you via email. Kindly check your email inbox, including the spam or junk folder, for any messages from norafe@summermae.com.
We sincerely apologize for any delay in addressing your issue and assure you that we are committed to resolving it promptly. If you have any further questions or require immediate assistance, please feel free to reply to the email from our customer service team.
Thank you for your understanding, and we appreciate your patience.
It was exactly what I wanted
It was exactly what I wanted. The rain jacket is easy to put back in the pouch. I got it for an Alasken land and cruise 🛳 trip.
5 de junho de 2023
Good experience
Item was as expected. I'm really small but the small was still a little too big. Received very quickly which was great. I rarely order clothing on line but was ratified with this purchase.
30 de maio de 2023
Very good rain suit I will buy again…
Very good rain suit I will buy again fast service !
25 de maio de 2023
Great product
Great product, timely service! I would order from and recommend SaphiRose to friends.
16 de maio de 2023
I had to return items for a smaller…
I had to return items for a smaller size and I was updated on every step
30 de março de 2023
I purchased my poncho to travel in…
I purchased my poncho to travel in Europe. I was delighted to receive not only a beautiful poncho but one that is extremely well made. I would highly recommend!
21 de março de 2023
coat I ordered…
I needed to return the coat I ordered because it ran small. But I never heard a word back from anyone except to give a review. I ignored the first request to give a review but not the second. It is a double breasted coat and I’ll turn it into a single breasted coat and wear it. It is a nice coat and the material seems good quality. However, I’ll never order from them again.
17 de março de 2023
Well packaged and arrived 2 days early!
24 de março de 2023
fast shipping and the PERFECT coat
fast shipping and the PERFECT coat. i'm a mailman and this thing keeps me bone dry!!
21 de março de 2023
easy shopping and received my order in…
easy shopping and received my order in a timely manner
17 de março de 2023
No response from customer service
Update: The company has reached back out to me after this review came in. They stated that my email was going to their spam folder. They were quick to send out a new coat to replace the damaged one received and it is on its way!
I have been attempting to reach out to this company since 2/13 in regards to a rain coat that we received being damaged. No response back from them yet and all of their warranty/contact us pages are not an active website making it impossible to have a replacement sent or this one fixed. 10/10 do not recommend purchasing from them.
11 de fevereiro de 2023
Opinião espontânea
Resposta da SaphiRose
Hello Erika,
Have a nice day! We're very sorry that we didn't get back to you in time to help you solve this problem. For some reason our customer service email has not been receiving your emails and we apologize for any inconvenience this has caused. We have fixed this email reception issue. We contacted you immediately after reading your review, and the reshipment has been arranged without delay. If you have any other questions, please do not hesitate to get in touch with us. This time we will get back to you instantly!
I love Monet and the Water Lilly theme…
I love Monet and the Water Lilly theme makes me happy. It is well worth the money. I look forward to rain to wear my jacket and get compliments.
17 de fevereiro de 2023
Great and fast deliver
3 de fevereiro de 2023
COOL RAIN PONCO!
My rain poncho arrived quickly and well-packed. The size is great, as I can drape it over a small back pack if I need to, and the color choice is terrific. Haven't actually tried it in the rain yet but I'm sure it will be great.
30 de janeiro de 2023
It's Beautiful & Well-Constructed
My new Water Lilies poncho is beautiful, and very well constructed, and it arrived quickly. I can't wait to wear it in the rainforests of Costa Rica next week!!
4 de fevereiro de 2023
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