Sasha Therese Opiniões 

670
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Feeling really misled by Sasha Therese advertising unlimited returns when you can’t actually get a refund if you’ve used a welcome discount code. This wasn’t made clear enough when purchasing, and I’m... Ver mais

Classificada 5 em 5 estrelas

Purchased many items from ST now, quality is good, shipping and returns and so fast and so easy which honestly is amazing and this keeps me coming back to the brand. Regular drops of fresh new fits t... Ver mais

Classificada 5 em 5 estrelas

The WINNIE mini dress popped up on my Facebook feed and looked absolutely fabulous, so I had to purchase one for myself — and she did not disappoint! 😍 She is absolutely stunning! I’m so happy wit... Ver mais

Classificada 5 em 5 estrelas

Love their clothes and the quality is very high end. Purchased several dresses and get compliments everytime I wear them. Highly recommend purchasing from this store.

Informações sobre a empresa

  1. Designer de moda

Escrito pela empresa

Sasha Therese was founded in Australia in 2023. We drop limited, exclusive garments . This carefully curated approach ensures that our customers have access to distinctive, one-of-a-kind pieces that resonate with our brand's essence, embodying the true spirit of Sasha Therese.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

670 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 31% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(670)

471 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Buyer beware — this company uses deceptive practice

The worst !!! They pull you in by giving you a welcome discount code then you realize by saving your $4, your items are now nonrefundable . I emailed them about their deception but they send me screenshots of all of their policies claiming they make it “clear.” I wish I read these reviews before ordering. It’s obviously not clear enough considering all of these horrible reviews of people going through the same situation. You’d think they would change something instead of losing countless customers. Deceptive marketing and super unethical.

12 de agosto de 2026
Opinião espontânea
logótipo da Sasha Therese

Resposta da Sasha Therese

Hi, we’re sorry your experience left you feeling frustrated. We understand that our discount and returns conditions can be disappointing when you’re expecting a refund. The terms of our welcome offer and returns policy are outlined on our website, but we appreciate your feedback and will take it on board as we continue to improve how this information is communicated. 💕

Classificada 1 em 5 estrelas

Worst material and return policy

I received their product and the material was so heavy and size I ordered was a small skirt but it was HUGE that feel off of me and the small top was tiny. I contacted them immediately for return. They refused for refund but only in store credit which I didn’t want because I wasn’t happy with their clothing so far and just did not want to get something to only return again. They are a company I would definitely not purchase from again.

14 de julho de 2026
Opinião espontânea
logótipo da Sasha Therese

Resposta da Sasha Therese

Hey Vara, thank you for sharing your feedback. We’re sorry to hear the pieces weren’t what you expected. While we provide detailed sizing and product information online, we understand that fit can vary between styles.

We’re also sorry our returns policy wasn’t what you were hoping for. We appreciate your feedback 🤍

Classificada 1 em 5 estrelas

Fabric is cheap. Shady return policy.

Fabric is cheap, and the product is poorly made in general. But the worst part is their shady return policy. They push discount codes on first time buyers, then refuse returns because you used the discount code. So shady.

10 de agosto de 2026
Opinião espontânea
logótipo da Sasha Therese

Resposta da Sasha Therese

Hi Amy, We’re sorry to hear you weren’t happy with the quality of your pieces.

Our returns policy clearly outlines the conditions for returns, including those relating to discount codes, and this information is also displayed on each individual product page before purchase. We understand the policy may not suit everyone, but we always aim to be transparent about our terms 🤍

Classificada 1 em 5 estrelas

Scam

Item looked cheap and the fit was terrible because the fabric was completely wrong for the style of dress. Requested a refund and they said that because they applied a 15% off new customer discount they wouldn’t refund it but I can return it for store credit. It wasn’t even a sale item, it was new stock. Will be reporting them to ACCC.

10 de agosto de 2026
Opinião espontânea
logótipo da Sasha Therese

Resposta da Sasha Therese

Hey Charlotte,

Thank you for taking the time to share.

We’re sorry to hear you were disappointed with the fit and fabric of the dress. We completely understand your frustration regarding the returns process.

We do ensure our returns policy is applied in accordance with the relevant ACCC requirements, and we’re always happy to clarify our policy if you have any questions.

Thank you again for your feedback

Classificada 5 em 5 estrelas

I returned an item and was so happy…

I returned an item purely due to incorrect sizing, the returns team were very accomodating and I ended up purchasing a different set which I have worn many times and always receive compliments on it :)

18 de novembro de 2025
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logótipo da Sasha Therese

Resposta da Sasha Therese

This is so lovely to hear! We’re glad our team could make the return process easy for you and, even better, that you found a set you’ve been loving ever since. Thank you for sharing! 🤍

Classificada 4 em 5 estrelas

Sasha Therese

Quality is very good, the look of the dress is super cute ! And customer service for abroad orders was good.

30 de julho de 2026
Opinião espontânea
logótipo da Sasha Therese

Resposta da Sasha Therese

We’re so happy to hear you love your dress and had a great experience with our customer care team. We really appreciate your support!

Classificada 4 em 5 estrelas

XXS Set

The sizing and design are so perfect! It’s super comfy, flowy, and elegant. I wish there was one in true white or all black! The grey washes my olive skin out. But still super lovely 🩶

29 de julho de 2026
Opinião espontânea
logótipo da Sasha Therese

Resposta da Sasha Therese

Thank you so much for your lovely feedback! 🤍 We’re so happy to hear you love the fit and design. A true white or all black would be stunning, we’ll definitely pass this feedback along to our team!🫶

Classificada 1 em 5 estrelas

Terrible quality

Terrible quality. Moreover, very misleading return policy. The return process is described as "unfriendly," involving Google forms and email confirmations, with items often being rejected. The are advertising that they have a discount code and guess what? You cant return items because you use a checkout code!! Never buy from them.

6 de julho de 2026
Opinião espontânea
logótipo da Sasha Therese

Resposta da Sasha Therese

Hi Tati,

We’re sorry to hear you were disappointed with your experience. We do our best to make our returns policy as clear and transparent as possible, with our return conditions outlined in our Returns Policy as well as on each individual product page.

We understand and appreciate you taking the time to share your feedback.

Classificada 1 em 5 estrelas

Careful with international orders

Careful with international orders. I ordered a dress to Spain and had to pay an extra 44 Euros for import duties, which is absolutely disgusting given that the dress is 100 Euros in total. Also, they say they ship to UAE, but their website doesn't work in UAE...All the products come up as sold out, so there's clearly some bug int he system... I really wanted to like this brand, but so far the experience has been really bad.

20 de julho de 2026
Opinião espontânea
logótipo da Sasha Therese

Resposta da Sasha Therese

We're sorry to hear your experience hasn't been a positive one.

Import duties and taxes are determined by your country's customs authorities and, as outlined in our Shipping Policy, are the responsibility of the customer. We're also sorry to hear about the issue you experienced accessing our website from the UAE.

Thank you for your feedback.

Classificada 1 em 5 estrelas

Would not purchase from here again, ever

They offer you 10% off your first order when you go to checkout which seems all nice and well. However, when my order arrived and I did not like the item, when i requested a return they declined this stating that they only allow returns for a refund for 'non-sale items', mind you nothing in my order was 'on-sale' they were full priced items, the only 'sale' was the welcome discount they offer at checkout which i believe is incredibly deceptive marketing to ensure that they do not have to give any customers refunds if they are not satisified with their items. I was offered a store credit in the form of 'smile rewards' which have now been renamed 'muse points'... which expired after 6 months of being added to my account. Nothing was added to the website during that time which i had any interest in purchasing so hundreds of dollars spent on my initial order just effectively vanished due to the sneaky set up of everything. I would not ever purchase from here again due to the deliberate deception to make you ineligible for a refund and the 6 month time limit to then use the store credit points they give you instead.

3 de outubro de 2025
Opinião espontânea
logótipo da Sasha Therese

Resposta da Sasha Therese

We’re sorry to hear about your disappointment and appreciate you sharing your feedback.

We do our best to make our returns conditions clear and transparent before purchase. Our policy regarding discount codes and refund eligibility is outlined in our Returns Policy and on each individual product page. While items purchased using a promotional discount are not eligible for a refund to the original payment method, they remain eligible for an exchange or store credit.

We appreciate your feedback regarding how these terms are communicated.

Classificada 1 em 5 estrelas

I am extremely displeased with the…

I am extremely displeased with the product, the customer service, and the refund policy. The sizing is significantly different than most companies that supply the same clothing items. I ordered my standard XS in a simple white tank top, and I could not fit this over my body. I inquired about a return, and I was told that I cannot return this item because I used a first-time order discount code at checkout. DO NOT ORDER FROM THIS SITE IF YOU DO NOT INTEND TO KEEP THE ITEM. I am very surprised by this policy and I believe it should be well known. The policy is deceptive and used as a formality to scam customers into keeping items that do not live up to the quality standard that you would expect given the price. I will never order from this company again.

16 de julho de 2026
Opinião espontânea
logótipo da Sasha Therese

Resposta da Sasha Therese

We’re really sorry to hear you were disappointed with your experience.

We do our best to make our returns conditions clear, with information regarding promotional codes outlined in our Returns Policy and on each individual product page. While the use of a promotional code means the order is not eligible for a refund to the original payment method, you are absolutely still eligible for an exchange or store credit.

Please reach out to us at hello@sashatherese.com — we’d love the opportunity to help sort this out for you.

Classificada 1 em 5 estrelas

The worst quality and the most sneaky…

The worst quality and the most sneaky return policies, you will only ever get a store credit, only to use it on another crappy product. They’ve marketed themselves really well that’s how they reel you in.

9 de julho de 2026
Opinião espontânea
logótipo da Sasha Therese

Resposta da Sasha Therese

We're sorry to hear that you were disappointed with your experience.

We strive to provide high-quality products and clear policies. Our return policy, including when store credit applies, is outlined on our website prior to purchase so customers can make an informed decision.

We appreciate your feedback and will take it on board as we continue to improve.

Classificada 1 em 5 estrelas

Sneaky company

The retailer has a pop up discount of 15% for new buyers, which is a standard incentive for many retailers, however if you choose to accept the discount (because why wouldn't you), they have a policy, which is not made clear when accepting the discount, that means you are unable to return your items for a full refund, only store credit. I have never seen a retailer with this policy and there is no reason why it should be one, other than a sneaky way for them to ensure they do not give refunds. I would NOT use this retailer again.

14 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

amazing customer service

amazing customer service, dresses look like the picture and quality is good. the only catch is that i had to do exchanges but i am quite happy with the final product i got.

13 de julho de 2026
Opinião espontânea
logótipo da Sasha Therese

Resposta da Sasha Therese

So glad we could help you find the right pieces! 🤍 We’re thrilled to hear you’re happy with your final choice and that the quality lived up to your expectations. Thank you for sharing your experience with us!

Classificada 1 em 5 estrelas

TERRIBLE!!!

I purchased a dress and they sent me a very cheap dress that did not fit. The the same day I received the dress I notified them I needed to return it because it was not true to size. I did not trust their size charge so I wanted a refund and they will not give me a refund because I used a discount code. The dress was $104.00. With the discount code I paid $96.40. The dress is not worth $10.00. It looks like a Temu dress for $5.00. DON'T BUY FROM THIS COMPANY!!!

9 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

This company is an unethical scam

This company is an unethical scam. They offer all new customers a 'welcome discount'... then when your order arrives for the first time, you realize what HORRIBLE quality everything is. Stitching coming undone. Fabric so thin it's see-through. Literally SHEIN quality junk priced at 3x the amount it should be. So you go to return it (at your own expense) and they tell you because you used a discount code, you don't qualify for a refund. If this isn't predatory business practices then I don't what is. Offer everyone a discount up front so no one can ever get a refund. It's disgusting.

7 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Vorsichtig, Betrug! Leider eine große Enttäuschung.

Der gelieferte Artikel entspricht weder den Produktfotos noch der Beschreibung. Die Qualität wirkt extrem billig und erinnert eher an sehr günstige Massenware aus China als an ein hochwertiges Designerstück. Material, Verarbeitung und Passform haben mit den Erwartungen aufgrund der Produktpräsentation nichts zu tun.

Noch ärgerlicher ist die Rückgabe: Zwar ist eine Retoure grundsätzlich möglich, die Rücksendekosten nach Australien muss man jedoch selbst tragen. In meinem Fall wären diese nahezu so hoch wie der Kaufpreis des Artikels. Das macht eine Rückgabe wirtschaftlich kaum sinnvoll.

Ich würde hier nicht noch einmal bestellen und kann den Shop aufgrund des irreführenden Produktauftritts und der unpraktischen Rückgabebedingungen leider nicht empfehlen.

22 de junho de 2026
Opinião espontânea

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