Saxtons Opiniões 

5604
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Whilst Saxtons are a very professional organisation and offer exceptionally good vehicles the sale process takes far too long. You are just sitting around for ages. It took over 3 hours when collectin... Ver mais

Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐ I’m really happy with my new car! The whole buying experience was great, and I’m very pleased with my purchase. The car is in excellent condition, drives smoothly, and is exactly what I was l... Ver mais

Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐ Had a great experience with Saxons Cars from start to finish. Everything went smoothly and the whole process was straightforward and hassle-free. A big thank you to Stephen and Aymane fo... Ver mais

Classificada 5 em 5 estrelas

We travelled from Cheshire to see the car and it was exactly has described. We bought there and then. The transaction was dealt with professionalism and ease. All the staff were friendly and welc... Ver mais


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

6 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 82% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(5604)

915 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Greatest customer experience!

I recently got a new BMW from Sunny and Jenna at Saxtons. They were so helpful when it came to me picking my next car. They knew everything, and wanted the best for the customer. I can’t give enough credit for the vehicle handover turnaround. I came in on the Saturday and by the Monday everything was prepped and I went away with my dream car. Id highly recommend and cant thank Sunny and Jenna enough - Cameron

12 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing experience with Saxtons went to…

Amazing experience with Saxtons went to view the new car on Saturday and was collecting it by Monday evening.
We dealt with Sunny and Jenna and both were brilliant.
Amazing service and would 100% use them again in the future.
Thank you so much!

12 de outubro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Will not buy from this company again

Will not buy from this company again. Terrible after sales not interested once they have your money

5 de outubro de 2026
logótipo da Saxtons

Resposta da Saxtons

Hi Tamazin,

Thank you for taking the time to leave a review.

I understand that we have replaced your wheels, carried out a wheel alignment and attended to the concerns you raised regarding a noise when locking the car. We have been keen to address the issues brought to our attention, so I am sorry to hear that you have been left feeling that we are not interested in supporting you after your purchase.

It is important to us that our customers continue to feel valued and supported long after the sales process is complete, and we would welcome the opportunity to understand if there is anything further you feel remains unresolved.

If you require any further support please contact customercare@saxtons.co.uk.

Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Excellent experience from start to finish! Everyone was very professional, welcoming, and helpful. A special mention to Sunny, who went above and beyond to make the experience even better. The whole process was smooth and pleasant, and the customer service was outstanding. Highly recommend this dealership!

11 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Ali was very prompt with his replies…

Ali was very prompt with his replies via email, answering all my questions ( & Im not an easy customer when it comes to car buying!) A journey that should have taken us 2.5 hours took us just over 4, meaning we missed Ali. However, greeted by Andy & Sunny. Very friendly & easy transaction.
Thank you

11 de outubro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Your staff were not helpful

Your staff were not helpful
I am a repeat customer
I bought a Range Rover from your firm 6 years ago

This time I booked another car for 90 k and gave a deposit of 1000.00
We couldn’t buy this car because your
Finance company charge 14.9 apr
Which we couldn’t afford

You never send the deposit back

After 2 months I came to buy the latest car and I told your staff I would pay 30 k
Balance on finance

I also told them my deposit of 1000.00
With you

But your staff told me immediately that they cannot give that deposit back

I got angry after so many arguments

They agreed to give the refund on the condition that I buy this car

At the end, I bought this car

I feel it’s a shame you are a big reputable company and your staff behaves like cowboys

After all these issues no one from your firm apologised

I will not recommend another person to your company

I am very sorry
Very bad experience with your firm

10 de outubro de 2026
logótipo da Saxtons

Resposta da Saxtons

Thank you for your feedback and for choosing Saxtons again. We appreciate your loyalty as a returning customer.

I’m sorry to hear that your recent experience fell short of your expectations. I understand your frustration regarding the original deposit and how this was handled when you returned to purchase another vehicle. We want our customers to feel valued and supported throughout the buying process, and I’m sorry that this was not your experience on this occasion.

We appreciate you bringing this to our attention and will ensure your feedback regarding the communication and handling of the situation is reviewed internally.

Classificada 1 em 5 estrelas

Scam word is not enough

Not sure where to start .
I’m hopping the owners know what’s going ?
The salesman or the manager . The complaints department or after sales ?
All say something different .
It’s long story.
Salesman say one thing , than the sales manager says another . Than when you think you due to sign up paper work and collect a vehicle . They come up with something to rip you off.
Don’t trust this company .
Salesman and the sales manager do come up with biggest lies as if people are stupid .
I can’t mention names here but maybe I should ?
I tried to purchase £ 63.5 k vehicle .
After a week of promises , not only the tell you something we know is called “ lies” . But they insist you are stupid.
They came up with damage on a part exchange £ 2 k on the spot .
And when I provided the evidence , they said they would provide a report but they didn’t ,cos they couldn’t face the truth.
Stay away from this company .
By the way they promised my deposit back next day, it took four days .

5 de outubro de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Thank you for your feedback. We are disappointed to hear that your experience with Saxtons did not meet your expectations.
We would, however, like to provide some context regarding the part-exchange valuation. During the appraisal process, it became apparent that the vehicle being offered in part exchange had been used as a taxi, which had not been disclosed to us when the vehicle was initially presented for valuation. This information is relevant to a vehicle's value and therefore had to be taken into consideration alongside its condition when completing the appraisal.
We strongly disagree with the suggestion that our team deliberately lied or attempted to “rip you off”. Where information comes to light during a physical appraisal that was not available when an initial valuation was provided, the valuation may need to be adjusted accordingly.
We appreciate that you were unhappy with the outcome and also acknowledge your comments regarding the time taken for your deposit to be returned.
If you would like us to review the circumstances in full, including the part-exchange appraisal and communication you received, please email customercare@saxtons.co.uk with your details and we will be happy to look into this further.
Kind regards,
Saxtons

Classificada 5 em 5 estrelas

Defender Purchase

Alvin was a really good sales executive if not rushed off his feet on the day we viewed the car. He was polite, friendly, efficient and helpful, and worked hard to provide a fair price for my part exchange and a good deal on my new vehicle. Although I was a little disappointed with some aspects of how the new car was presented in the show room he did what he could to get things rectified. Alvin supported totally to get the deal done. The after sales team were really good in returning something I’d left in my old car.
I would recommend Saxtons based on my experience. Thanks

4 de outubro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Awful Experience

Purchased a car from Saxtons a month ago.
Was lied to about everything.
Left untold messages with the sales manager but no one will call me back,
Mentally they have given me nothing but stress and anxiety!!!!
I wanted to return the car within 14 days but was told no by the finance company!!!
Crooks!!

27 de agosto de 2026
logótipo da Saxtons

Resposta da Saxtons

Thank you for your feedback. I’m sorry to hear how frustrating this experience has been for you, particularly your concerns about communication and the difficulty you’ve experienced in getting a response.

We take concerns of this nature seriously and would welcome the opportunity to review the points you’ve raised, including the circumstances surrounding your request to return the vehicle.

We would like to understand what has happened and work towards a constructive way forward. Please contact our Customer Care team on customercare@saxtons.co.uk at your earliest convenience so we can look into this further and ensure your concerns are properly addressed.

Classificada 2 em 5 estrelas

Let down by Aftersales

Sales was smooth and efficient. Aftersales was sadly lacking when within 24 hrs the car failed to start. Offered me collection of car but would have to wait 8 days with a failed car. Recovery to Landrover specialist who fixed problem for £150. Took 6 days before Saxtons agreed to refund yet clearly within my legal rights.Funding not for another 5-7 working days. Not good experience.

1 de outubro de 2026

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