We're still getting used to it. "The One" scent was not appealing---very overwhelming and manly, in my opinion. Trying another one, "Ocean Breeze". We diluted it and put it on a low setting so it's... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I order several different scents as this was not my first order! I am so pleased of the quality and lasting scent of each vial filling my rooms with such amazing aroma that isn’t over powering , bu... Ver mais
A empresa respondeu
My first Air 2 stopped working after a month, I requested a new one, only got a new top part, still did not work. It is very hard to get in contact with the team for a full replacement and very disapp... Ver mais
A empresa respondeu
I ordered several diffusers for my company, and I received the orders within 2 days. Packaging and additional care/instruction items are plentiful. The only curve was that the remotes are much simpler... Ver mais
A empresa respondeu
3,2
Aceitável
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Ver6 good product has every room
Ver6 good product has every room. Smelling so fresh definitely will buy again.
6 de outubro de 2026
Resposta da Scentiment
Hi Lamonica,
Thank you so much for your wonderful review! We love hearing that your diffuser keeps every room smelling so fresh. That is exactly the experience we hope to create, and it means a lot that you are planning to come back for more. We cannot wait to help you find your next favorite scent.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
You sent me the wrong oil and then I…
You sent me the wrong oil and then I was going to have to jump through hoops to send it back and get the right one.
6 de outubro de 2026
Resposta da Scentiment
Hi Barbie,
We're truly sorry that you received the wrong oil, and we understand how frustrating it is to then face extra steps just to get the scent you actually ordered. That's not the experience we want for you, and we appreciate you letting us know. Our team will be reaching out to you directly to help make this right as smoothly as possible.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
I keep trying to cancel and it’s not…
I keep trying to cancel and it’s not working
6 de outubro de 2026
Resposta da Scentiment
Hi Jeanean,
We're so sorry you've been having trouble canceling, and we completely understand how frustrating it is when something that should be simple just isn't working. We want to get this sorted out for you, so our team will be reaching out to you directly to look into your account and help with the next steps.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
Resposta da Scentiment
Hi Deborah,
Thank you so much for your kind review! We're thrilled your order arrived quickly and that the scent turned out just as described. It means a lot to know our descriptions helped you find a fragrance you love, and we hope it keeps your home smelling wonderful.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Product broke had to pay for another…
Product broke had to pay for another one because it just expired on warranty buy 1 month.2 one i have had to replace, maybe time to find a different company.
12 de outubro de 2026
Resposta da Scentiment
Hi Michelle,
We're so sorry to hear your diffuser broke just a month after the warranty ended, and that this is now the second one you've had to replace. We completely understand how frustrating and disappointing that is, and it's not the experience we want you to have with us. We truly value you as a customer, and our team will be reaching out to you directly to look into what happened with your diffusers.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
Resposta da Scentiment
Hi Cristi,
Thank you so much for your 5-star review! We're delighted to hear that both the scent and the diffuser have become your favorites. It means a lot to know they're making your space feel just right, and we can't wait for you to keep enjoying them every day.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
The best!
I love the smells the simplicity of use and the compliments I get on the smell of my home.
12 de outubro de 2026
Resposta da Scentiment
Hi Terri,
Thank you so much for your 5-star review! We're thrilled you love our scents and how simple your diffuser is to use. It's wonderful to hear your guests are complimenting how your home smells, and we truly appreciate you taking the time to share your experience.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
This product is very stylish
This product is very stylish. The scents are amazing.
5 de outubro de 2026
Resposta da Scentiment
Hi Carmen,
Thank you so much for your 5-star review! We're delighted you find your diffuser so stylish and that you're loving the scents. It's wonderful to hear it looks as good in your space as it smells, and we truly appreciate you taking the time to share your experience.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
The product is nice
The product is nice, but the app needs improvement, and re-ordering oil takes a long time. I wish you could screw the bottle on the smaller scents directly to the diffuser.
5 de outubro de 2026
Resposta da Scentiment
Hi Brianna,
Thank you so much for your 4-star review! We're glad you're enjoying the product, and we really appreciate your honest feedback. We're sorry the app and re-ordering your oils haven't been as smooth or quick as they should be, and your idea about being able to screw the smaller scent bottles directly onto the diffuser is a thoughtful one. We've shared your suggestions with our team, and our team will be reaching out to you directly to help make reordering easier.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Very unreliable service
The order was delayed by 2 months. I canceled it. Then the order was delivered, including the canceled orders (which were doubled). This company was very difficult to deal with. I paid the bill, but I will not order from them, again.
12 de outubro de 2026
Resposta da Scentiment
Hi Lynda,
We're truly sorry for the frustrating experience with your order. Waiting two months, cancelling, and then still receiving the order along with duplicates of the items you had cancelled is not the experience we want for anyone, and we understand why this felt so difficult. We appreciate you sharing this with us, and our team will be reaching out to you directly to look into what happened with your order.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
It never worked :( I'm so sad......
It never worked :( I'm so sad....... I bought one off amazon a knock off for work and my office smells amazing...I waited for the real deal to come in the mail and I was so disapointed it doesn't work I tried everything.....I hope customer service will contact me to send me a new one.
12 de outubro de 2026
Resposta da Scentiment
Hi Misty,
We're so sorry to hear that your diffuser hasn't worked since it arrived, especially after you waited for it and tried everything to get it going. We completely understand how disappointing that is, and we truly want to make this right for you. Our team will be reaching out to you directly to help get this resolved as quickly as possible.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
I like all the scents
I like all the scents. They're a little pricy. It would be nice if the prices were lower significantly, especially so that more people could afford to purchase the unit(s).
29 de setembro de 2026
Resposta da Scentiment
Hi Sherry,
Thank you so much for your 5-star review! We're so glad you like all of our scents. We truly appreciate your honest feedback about pricing and your thoughtfulness in wanting more people to be able to enjoy our diffusers. We've shared your comments with our team, and we hope you'll keep an eye out for our sales so you can enjoy your favorites for less.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Even on low we can smell the scent all…
Even on low we can smell the scent all over the house. I was surprised how a little goes a long way! The app is real nice when I want to change a setting too! Hope to order some holiday scents soon!
5 de outubro de 2026
Resposta da Scentiment
Hi Susan,
Thank you so much for your wonderful review! We love hearing that even on the low setting you can smell the scent all over the house, and that a little goes a long way. We're also glad the app makes it easy to adjust your settings whenever you like. We hope you enjoy our holiday scents when you're ready to order them!
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Resposta da Scentiment
Hi Dee,
Thank you so much for your 5-star review! We're delighted to hear you love all of the fragrances, and we hope each one keeps bringing a little something special to your home. We can't wait for you to discover your next favorite.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
I purchased 1 plug in
I purchased 1 plug in , I mini, and 1 large. The mini and Plug in don't put out very far distance neither does the large one. The fragrances smell nice every one that I ve tried so far. The price for what you get and no more then the bottle s last is ridiculous. to buy the largest bottle you would need more the 1 bottle a week. as it goes through a lot if you want the house to smell.
12 de outubro de 2026
Resposta da Scentiment
Hi Deborah,
Thank you for taking the time to share your feedback. We're so glad you've enjoyed every fragrance you've tried so far. We're sorry your plug-in, Mini, and larger diffuser haven't been reaching as far as you hoped, and we completely understand your frustration with how quickly the oil goes when you're trying to keep your whole house smelling great. That's not the value we want you to feel from your purchase. Our team will be reaching out to you directly to help you find the right setup and settings for your space.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
Trusted the process
5 de outubro de 2026
Resposta da Scentiment
Hi Neisha,
Thank you so much for your 5-star review! We're so glad you trusted the process, and it means a lot to know your experience with us was worth it. We hope your new scents keep your home feeling wonderful every day.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Air 2 does not charge tried trouble…
Air 2 does not charge tried trouble shooting multiple times and still would not work still have not heard back from customer service
12 de outubro de 2026
Resposta da Scentiment
Hi Jonathan,
We're so sorry your Air 2 isn't charging, especially after you've already gone through the troubleshooting steps more than once. We understand how frustrating it is to still be waiting to hear back from us, and that's not the experience we want for you. Our team will be reaching out to you directly to help get your diffuser sorted out.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
Resposta da Scentiment
Hi Jan,
Thank you so much for the lovely review! We're thrilled to hear you're loving your scent diffuser, and we hope it keeps filling your home with fragrances you enjoy every day.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Beware of customer service. If the product is defective, you maybe stuck with it!
My experience so far has been great. Received the Diffuser Air 2 with no issues. I started using the diffuser and was pleasantly surprised at the quality and craftsmanship of this product. I liked it so much, I talked my daughter into getting one also. Her Diffuser 2 will not work unplugged from the power. Obviously defective. She contacted customer service through an email. No phone number listed to talk directly with a human. They would not let her return it without trouble shooting. That’s fine, but that didn't help. Now, there has been no further responds from Scentiment. Beware before purchase. Customer service should be any company’s priority. I won’t recommend this product to anyone else. Sad!!
5 de outubro de 2026
Resposta da Scentiment
Hi Steve,
Thank you for taking the time to share your experience. We're so glad your Diffuser Air 2 has been working well for you, and it means a lot that you enjoyed it enough to recommend it to your daughter. We're truly sorry to hear her diffuser isn't working when unplugged and that she hasn't heard back after going through the troubleshooting steps. We understand how frustrating that wait has been, and that's not the experience we want for anyone. We've shared your feedback with our team, and our team will be reaching out to you directly to help look into this for her.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
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