We're still getting used to it. "The One" scent was not appealing---very overwhelming and manly, in my opinion. Trying another one, "Ocean Breeze". We diluted it and put it on a low setting so it's... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
My first Air 2 stopped working after a month, I requested a new one, only got a new top part, still did not work. It is very hard to get in contact with the team for a full replacement and very disapp... Ver mais
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My return request was denied, and it’s been difficult trying to cancel my subscription. I suspect there are a lot of issues with the products which is why it’s made difficult to make a return or canc... Ver mais
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I order several different scents as this was not my first order! I am so pleased of the quality and lasting scent of each vial filling my rooms with such amazing aroma that isn’t over powering , bu... Ver mais
A empresa respondeu
3,2
Aceitável
3 mil opiniões
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Amazing
In a house with teenagers and pets, a fresh clean smell does so much for effecting the atmosphere. These diffusers and fragrances do exactly that. I will be adding to my collection for sure!
13 de outubro de 2026
Resposta da Scentiment
Hi Summer,
Thank you so much for the 5-star review! A busy home with teenagers and pets can be a lot, so we're thrilled our diffusers and fragrances are helping keep the atmosphere fresh and clean for everyone. We're so excited to hear you'll be adding to your collection, and we can't wait for you to find your next favorite scent.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Very easy to get what you need in promt…
Very easy to get what you need in promt way.
6 de outubro de 2026
Resposta da Scentiment
Hi Jacqueline,
Thank you for taking the time to share your feedback and for the four-star rating. We completely understand that pricing and shipping costs matter, and we truly appreciate your honesty. Your feedback has been shared with our team so we can keep looking for ways to offer even better value, and our team will be reaching out to you directly.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
I never recieved my package and…
I never recieved my package and attempted to cancel hours after the auto payment was processed and was told I can’t cancel . The AI answering service advised me there was nothing I could do essentially because according to the subscription, they added Insurance was not there so I’m out of my $30 that I tried canceling a few hours after the payment was taken not to mention that when I made the purchase, I originally had selected that I wanted it on auto renew however, then I got a code for free shipping and I selected the auto renew option and then I even checked after the purchase to make sure I was not enrolled in a subscription however I was still charged and supposedly sent another bottle. I finally made peace with it and then the package never arrived so I’m very dissatisfied with the entire process.
6 de outubro de 2026
Resposta da Scentiment
Hi Alexis,
We're truly sorry for how frustrating this has been. Being charged for a renewal you believed you had turned off, being told you couldn't cancel just hours after the payment went through, and then never receiving the package is not the experience we want for anyone, and we completely understand your disappointment with the whole process.
Thank you for taking the time to walk us through everything that happened. Your feedback about the subscription settings and the cancellation experience matters to us, and we've shared it with our team. Our team will be reaching out to you directly to look into your subscription and your missing package.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
My wife did not like the last one.
13 de outubro de 2026
Resposta da Scentiment
Hi Larry,
Thank you for taking the time to share your feedback. We're sorry to hear the last one didn't win your wife over. Scent is such a personal thing, and we truly want every fragrance you bring home to be one you both enjoy. We'd love to learn more about what didn't feel quite right and help find something better suited to her taste, so our team will be reaching out to you directly.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
Good product and communication
6 de outubro de 2026
Resposta da Scentiment
Hi Garrett,
Thank you so much for the 5-star review! We're glad you're happy with your product and that our communication helped make your experience a smooth one. Keeping you informed every step of the way is something we truly care about, and it means a lot to hear it made a difference.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
I found your fragrances were very nice…
I found your fragrances were very nice and lasted in the air. The device that distributed them, however, is temperamental and needs to be plugged in after just a few hours.
13 de outubro de 2026
Resposta da Scentiment
Hi Derrick,
Thank you for taking the time to share your feedback. We're happy to hear our fragrances impressed you and lingered nicely in the air. We're sorry your diffuser has been temperamental and needs to be plugged back in after just a few hours, as that's not the experience we want for you. Our team will be reaching out to you directly to take a closer look and help get your device running smoothly.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
I received a defective car diffuser
I received a defective car diffuser. Customer service was amazing and helped me by sending replacement parts.
6 de outubro de 2026
Resposta da Scentiment
Hi Joy,
Thank you for sharing your experience. We're sorry your car diffuser arrived defective, but we're so glad our team was able to make it right by sending replacement parts. It means a lot to hear that our customer service made a difference, and we hope your car diffuser is now filling every drive with your favorite scents.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Still waiting… Ordered 5 items on…
Still waiting… Ordered 5 items on October 11- it is now Oct 23 and still have not received them- says on website 3-5 days shipping. I didn’t receive any emails about the status/shipping update of my order. I emailed to ask for this update and was told one of my items was out of stock- which I was not communicated with- and when I ordered that item it was in stock on website. Was told when that item was back in stock possibly end of October or beginning of November they would ship all my items. I have emailed back and forth for 5 days now. I asked for them to ship my 4 in stock items now and when the other comes back in stock it is shipped at no shipping cost- since this is on them not my fault.
My card was charged for ALL ITEMS the day I ordered. Normally with other companies I’m not charged until item has shipped? I asked for a refund to go back on my credit card for the item that is out of stock. They offered to give me a store credit for the one item out of stock but then I have to order when it comes back in stock and pay for shipping- its free shipping with a $200 purchase. Which my original purchase for 5 items was over $200. I feel like they aren’t wanting to pay the shipping for an item? This is not ok and not good customer service. I asked
In email they have been very nice but won’t do what is best for the customer. Waiting to hear back after my last email and see what they will do for me. Hoping they make it right!
I did say in my last email I felt like maybe this was a scam website and not a “real” company.
13 de outubro de 2026
Resposta da Scentiment
Hi Laura,
Thank you for taking the time to share this, and we're truly sorry for the frustration. Waiting nearly two weeks for your order without a shipping update, and only learning that an item was out of stock after you reached out, is not the experience we want for you. We also understand your concern about being charged for all items upfront and your request to have your in-stock items shipped now.
Your feedback about our communication and stock accuracy has been shared with our team, and our team will be reaching out to you directly to review your order and the options you've asked about.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
★★★★☆ Scentiment Ultimately Made Things…
★★★★☆ Scentiment Ultimately Made Things Right
I wanted to come back and update my experience with Scentiment because I believe in giving credit where credit is due.
My experience did not start out well. I had ongoing problems with my Diffuser Air 2, spent a considerable amount of time troubleshooting it myself, watched videos, followed troubleshooting instructions, and initially had a very difficult time getting the customer service response I needed. That was extremely frustrating, especially considering that I had also purchased several additional fragrances to use with the diffuser.
However, once Scentiment's Customer Experience Team became involved, things changed for the better.
They acknowledged the problems I had experienced, confirmed that my diffuser was still under warranty, and ultimately sent me a brand-new replacement Diffuser Air 2. They also included a 120 mL bottle of "The One," provided me with a $40 store credit, and did not require me to return the defective unit.
Everything they ultimately promised was delivered, and most importantly, the replacement diffuser has been working properly.
I especially appreciate the representatives who took the time to communicate with me, document everything, and eventually follow through on the resolution. They could have handled the situation much better from the beginning, and I still believe the initial customer service experience needs improvement. A customer should not have to work that hard to get help with a defective product.
But I also believe a company deserves recognition when it takes responsibility and makes things right.
In my case, Scentiment ultimately did exactly that.
For that reason, I am updating my opinion and giving them 4 out of 5 stars. If the level of service I received toward the end had been the level of service I received from the beginning, this easily could have been a 5-star experience.
6 de outubro de 2026
Resposta da Scentiment
Hi,
Thank you so much for coming back to update your review. We truly appreciate you giving credit where it's due, and we're sorry your experience with your Diffuser Air 2 started off so frustrating, especially after all the time you spent troubleshooting on your own. We're really glad our Customer Experience Team was able to step in and make things right, and we hope your new Diffuser Air 2 and your bottle of The One are filling your home with fragrance you love. We appreciate your patience and loyalty, and we'll keep working to make every part of your experience feel this good from the very start.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
The diffusers are elegant and quiet
The diffusers are elegant and quiet. The scents are amazing. A little goes a long way, making it very affordable for these high quality smells.
6 de outubro de 2026
Resposta da Scentiment
Hi Lisa,
Thank you so much for the 5-star review! We're delighted to hear you find our diffusers elegant and quiet, and that you're loving the scents. You're right that a little goes a long way, and we're so glad that makes enjoying high-quality fragrance at home feel affordable. We can't wait for you to discover even more favorites!
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
I am trying to cancel subscription…
I am trying to cancel subscription shipments—-and you expedited them! Stop sending me forced shipments.
6 de outubro de 2026
Resposta da Scentiment
Hi Missy,
Thank you for sharing this, and we're truly sorry for the frustration. Receiving shipments, let alone expedited ones, after you've been trying to cancel your subscription is not the experience we want for you, and we completely understand how upsetting that is. We want to look into your subscription carefully and help resolve this, so our team will be reaching out to you directly.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
Resposta da Scentiment
Hi Erika,
Thank you so much for the kind words and the 5-star review! It means a lot to hear that you love our company and that our scents have won you over. Creating fragrances that make a home feel special is what we're all about, and we're so happy they're bringing you joy. We look forward to sharing many more beautiful scents with you!
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Resposta da Scentiment
Hi,
Thank you so much for the 5-star review! We're thrilled to hear your diffuser works amazingly and that setup was quick and easy. We want enjoying beautiful fragrance at home to feel effortless, and it's wonderful to know that came through for you. We hope you love every scent you try!
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Great customer service
It was easy to place my order. It came in about 4 days. I had an issue, but customer service took care of it quickly. The diffuser is high quality compared to others I've had. The fragrance is heavy and one bottle last about a month
6 de outubro de 2026
Resposta da Scentiment
Hi Thomas,
Thank you for taking the time to share such a thoughtful review! We're so glad ordering was easy and that your package arrived in about four days. We're sorry you ran into an issue along the way, but we're truly happy our customer service team was able to take care of it quickly for you. It's great to hear the diffuser stands out in quality compared to others you've owned, and that one bottle of fragrance lasts you about a month. We truly appreciate your support!
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
overall good experience shipping is a little costly
overall good experience, shipping is a little costly
6 de outubro de 2026
Resposta da Scentiment
Hi Todd,
Thank you so much for sharing your feedback! We're glad to hear you had an overall good experience with us. We also appreciate your honesty about the shipping costs, and we'll be sure to pass that along to our team as we keep working to make every order feel like a great value.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Good/Bad
So, first of all, there products are quite expensive unless you can apply a discount and even then they are still a bit pricey. While some of the scents are Amazing some are unbearably awful and, unfortunately, it’s unknown until you have already purchased them (returns are only accepted if the product is still sealed so once you sniff it, it’s yours like it or not). The shipping time is lengthy, once I order it, I try to put it out of my mind because it sometimes takes weeks (or more) before it arrives.
If you find a scent you like before spending hundreds of dollars searching then you’re a lucky buyer. As for the scent diffusers, the older versions were just okay but the updated machines are much better and work great.
6 de outubro de 2026
Resposta da Scentiment
Hi Melissa,
Thank you for taking the time to share such a detailed and honest review. We're so glad to hear the updated diffusers are working great for you and that you've found some scents you truly love. We also hear you on the pricing, the challenge of choosing a scent before you've had a chance to smell it, and the shipping times, and we're sorry those parts of the experience have been frustrating. Your feedback is genuinely valuable as we look for ways to make discovering the right scent easier and getting orders to you faster. Our team will be reaching out to you directly to follow up.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
The unit does not hold a charge and the…
The unit does not hold a charge and the charger doesn't work on it, so it is basically useless and the subscription is nearly impossible to get canceled.
4 de setembro de 2026
Resposta da Scentiment
Hi,
We're truly sorry to hear that your unit isn't holding a charge and that the charger isn't working with it. We understand how disappointing it is when a diffuser you rely on stops working, and we're also sorry that canceling your subscription has been so difficult. That is not the experience we want for you. Our team will be reaching out to you directly to look into both the device and your subscription.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
Sentiment pro 2 diffusers - worked great...for three weeks
Ordered two sentiment pro 2 diffusers. Both failed within a few weeks. I was able to get one working again on my own, but not the other one. Sentiment sent me a new head unit and hose kit, but it hasn't fixed the problem. Additionally, neither one will now connect to my network for remote scheduling. Will ask for replacements or return.
13 de outubro de 2026
Resposta da Scentiment
Hi,
Thank you for taking the time to share this, and we're truly sorry that both of your Pro 2 diffusers stopped working within a few weeks. We understand how frustrating it is that the new head unit and hose kit didn't resolve the issue, and that neither diffuser will now connect to your network for remote scheduling. This isn't the experience we want for you, and our team will be reaching out to you directly to look into this further and talk through the next steps with you.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
I had to get a replacement cord for my…
I had to get a replacement cord for my scentiment canister I emailed them got a response next day and they sent a new cord right away such a great experience
5 de outubro de 2026
Resposta da Scentiment
Hi Nannettee,
Thank you so much for sharing this! We're sorry your canister needed a new cord, but we're so glad our team was able to get a replacement out to you right away and that the whole experience was a great one. We hope you're back to enjoying your favorite scents and a home that smells wonderful every day.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Ver6 good product has every room
Ver6 good product has every room. Smelling so fresh definitely will buy again.
6 de outubro de 2026
Resposta da Scentiment
Hi Lamonica,
Thank you so much for your wonderful review! We love hearing that your diffuser keeps every room smelling so fresh. That is exactly the experience we hope to create, and it means a lot that you are planning to come back for more. We cannot wait to help you find your next favorite scent.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
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