Delay in postage but Therapist delivered items by hand really grateful for that as items were for a birthday present
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Leia as opiniões dos outros
Beautiful natural skincare. The Lavender Woods & Vanilla Cream Wash is so healing and soothing. ( I have psoriasis). I also love the honey and oatmeal skin polish and the Açai & Goji Berry mask..leave... Ver mais
A empresa respondeu
Bought a voucher online after receiving email regarding the xmas discount offer. I paid my money and then, nothing. Contacted my local saloon and they advised the voucher was to be sent via royal mail... Ver mais
Booked for treatments and attended to find spa closed. After ringing number told they had cancelled by email yesterday but this was NOT received. And a phonecall should always be used in this sce... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Founded over 15 years ago by Fiona Otley, Schmoo Skincare has become a trusted name in the natural skincare & spa industry. From humble beginnings in the kitchen of Spa Owner Fiona, Schmoo Skincare quickly grew into the brand it is today. Schmoo now have a partnership with the Hilton Hotel Group with Spa's across the UK, all providing their own skincare treatments using a range of Schmoo's natural products.
Informações de contacto
Park View Terrace, WR3 7AG, Worcester, Reino Unido
- info@schmooskincare.com
- schmooskincare.com
4,1
Bom
207 opiniões
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As pessoas também visitaram
Cancelled at last minute .. atrocious customer service !!!!
Booked for treatments and attended to find spa closed. After ringing number told they had cancelled by email yesterday but this was NOT received. And a phonecall should always be used in this scenario
So me and my friend have list days leave , petrol and parking costs
To make matters worse the customer service is atrocious with no empathy , no option to rebook and left to us to seek refund via wowcher
8 de junho de 2023
Opinião espontânea
Resposta da Schmoo Skincare
Hi Caroline
Please accept our apologies again that we had to cancel your treatments. This is something we certainly don't take lightly and we exhausted all options in trying to fulfil your appointment.
We contacted you as soon as we were able and the only form of communication we have for you on our booking system is an email address.
If you could please provide your telephone number we will of course call you and explain the situation. You were also only advised to speak to Wowcher because that is who you booked your Voucher through and they would be able to help you with any possible refunds etc.
Please do pass on your phone number and we will call you.
regards
The Schmoo Team
Helpful and knowledge staff
7 de março de 2023
Resposta da Schmoo Skincare
Hi Edward
Thank you so much for your feedback!
We really do appreciate the time you have taken to review Schmoo, and we will pass on your comments to the Team
Thank you again.
regards
The Schmoo Team
They cancelled at the last minute after…
They cancelled at the last minute after several emails confirming all booked in. Very disappointed especially when we have waited for several weeks due to availablity. It has completely left both of us deflated and unhappy
9 de março de 2023
Opinião espontânea
Lovely Organic products that are really…
Lovely Organic products that are really great for my sensitive skin. Products always arrive quickly as well.
28 de fevereiro de 2023
Resposta da Schmoo Skincare
Hi Hazel
Thank you so much for reviewing Schmoo Skincare.
We really do appreciate the time you have taken to provide feedback....also great to hear that the products are helping your skin!
Thank you again.
regards
The Schmoo Team
Items arrived very prompt
Items arrived very prompt, packaging was very good thank you
24 de fevereiro de 2023
Resposta da Schmoo Skincare
Hi Wendy
Thank you so much for your feedback!
We really do appreciate the time you have taken to review Schmoo Skincare...and the service we provide.
Thank you again!
regards
The Schmoo Team
Resposta da Schmoo Skincare
Hi Marilyn
Thank you very much for the fantastic feedback with regards to Schmoo Skincare.
We really do appreciate the time you have taken to review our products and it is great news to hear that you love them!
Thank you again.
regards
The Schmoo Team
My moisturiser arrived within 3 days or…
My moisturiser arrived within 3 days or ordering. The product is beautiful, it smells really natural and my skin feels lovely.
23 de dezembro de 2022
Resposta da Schmoo Skincare
Hi Lisa
Thank you so much for your amazing feedback.
We really do appreciate the time you have taken to review Schmoo Skincare...really pleased you like your moisturiser as much as we do!
Thank you again!
regards
The Schmoo Team
Staff lovely
Staff lovely. Brilliant massage and facial. Very pleased with whole experience
6 de dezembro de 2022
Resposta da Schmoo Skincare
Hi Sharon
Thank you so much for your really positive feedback with regards to your Spa visit.
We will ensure that your comments are passed on to the Spa team.
Thank you again & have a lovely Christmas!
regards
The Schmoo Team
I have bought the Christmas special…
I have bought the Christmas special treatments as gifts for my daughters. I know they will love the experience from my own treatments there.
6 de dezembro de 2022
Resposta da Schmoo Skincare
Hi Tony
Thank you for taking the time to review Schmoo - we also appreciate the amazing feedback.
It is great to hear that you had a great experience and you have bought some gifts for your daughters to visit Schmoo too!
Your feedback will be passed on to the team.
Thank you again!
regards
The Schmoo Team
It was easy to buy online
It was easy to buy online, however a week later and I still have not received my gift voucher.
I have today 6th December received voucher. Thank you for you reply..
25 de novembro de 2022
Resposta da Schmoo Skincare
Hi Wendy
Thank you so much for your feedback.
We really do appreciate the time you have taken to review Schmoo. I am really sorry that your delivery has been delayed. Unfortunately the Industrial Action currently being taken by Royal Mail has meant there has been a lot of disruption for customers and businesses alike. We use Royal Mail as they are the 'Gold Standard' for small package deliveries - unfortunately however, this certainly hasn't been the case over the last 2 weeks or so.
I am hoping that you have possibly now received your Vouchers - if you haven't please do not hesitate to contact us at Schmoo.
Thank you again!
regards
The Schmoo Team
I’ve been to the spa at Puckrup many…
I’ve been to the spa at Puckrup many times & always found the treatments very good and staff very welcoming & friendly.
21 de novembro de 2022
Resposta da Schmoo Skincare
Hi Sue
Thank you so much for your amazing feedback with regards to Schmoo in the country.
We will ensure that your comments are passed on to the Spa team.
Thank you again!
regards
The Schmoo Team
Brilliant treatment and Siana was very…
Brilliant treatment and Siana was very good as Always
1 de dezembro de 2022
Resposta da Schmoo Skincare
Hi Jeanette
Thank you so much for your amazing feedback.
It is great to hear that you had a lovely time at Schmoo in the country - we will ensure that your feedback will be passed on to Siana.
Thank you again!
regards
The Schmoo Team
The personal touch!
28 de novembro de 2022
Resposta da Schmoo Skincare
Hi Sue
Thank you so much for reviewing Schmoo Skincare.
We really do appreciate the time you have taken to provide feedback.
Thank you again!
regards
The Schmoo Team
Lovely Treatments
Fabulous facial and back massage, would highly recommend. Pay a visit to the Hilton Cardiff for a truly relaxing experience in a little haven tucked away in a quiet part of the hotel. 😴 :)
11 de outubro de 2022
Resposta da Schmoo Skincare
Hi Emily
Thank you so much for reviewing Schmoo.
It is great to hear that you had a lovely time at Schmoo in the city - your feedback will be passed on to the team.
Thank you again!
regards
The Schmoo Team
Love this place
Love this place. Booking up for life. Recommend many friends. Mia does my treatment take & I really love it therefore having 1/2 treatments a month. Thank you x
27 de outubro de 2022
Resposta da Schmoo Skincare
Hi Pamela
Thank you so much for your amazing feedback.
It is great to hear that you had a lovely time at Schmoo in the country - we will ensure that your feedback will be passed on to Mia.
Thank you again!
regards
The Schmoo Team
Excellent communication and service
Excellent communication and service. Thank you
26 de outubro de 2022
Resposta da Schmoo Skincare
Hi Catherine
Thank you so much for reviewing Schmoo Skincare.
We really do appreciate the time you have taken to provide feedback.
Thank you again!
regards
The Schmoo Team
Schmoo....yes I do
Treatments are wonderful, welcoming and friendly staff who listen to the client and tailor treatment to you. Products are lovely too. Use of the leisure facilities for a little extra cost £5 is well worth it.
17 de outubro de 2022
Resposta da Schmoo Skincare
Hi Jackie
Thank you so much for your amazing feedback.
It is great to hear that you had a lovely time at Schmoo - your feedback will be passed on to the team.
Thank you again!
regards
The Schmoo Team
Resposta da Schmoo Skincare
Hi Christina
Thank you so much for reviewing Schmoo Skincare.
We really do appreciate the time you have taken to provide feedback.
Thank you again!
regards
The Schmoo Team
Resposta da Schmoo Skincare
Hi Teresa
Thank you for your amazing feedback with regards to Schmoo.
We are so glad that you love the products and the customer service is reaching your expectations.
regards
The Schmoo Team
Schmoo Skincare is excellent
Order was on a special deal of 30% off.
On line purchasing is very straightforward.
My order arrived as expected.
Schmoo Skincare is excellent.
21 de setembro de 2022
Resposta da Schmoo Skincare
Hi Ruth
Thank you so much for your amazing feedback.
We really do appreciate the time you have taken to review Schmoo.
Thank you again!
regards
The Schmoo Team
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