I’m going through a tough time just now with my parents (1 receiving Palliative Care). I cancelled my oil order but realised I had made a mistake. Phoned the company & they did everything.
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Been with SF for over 10 years. Mostly good service. Previously able to price match but not so in the previous requests. Reason given, a volatile market. I would have thought that a volatile market wo... Ver mais
A empresa respondeu
Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The drive... Ver mais
A empresa respondeu
Everything good - advanced notice of delivery , always on time, careful driver up tricky drive, helpful driver. The only flaw is the unavailability of emergency fill ups!
Informações sobre a empresa
Escrito pela empresa
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Informações de contacto
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Reino Unido
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Very professional with all aspects of…
Very professional with all aspects of ordering my fuel. Staff very friendly and helpful, delivery driver very respectful of my property, pleasant and helpful.
29 de maio de 2026
The lady I spoke to on the phone was an…
The lady I spoke to on the phone was an absolute hoot! Lovely woman to deal with and had my oil that week
12 de maio de 2026
My delivery was exactly as I requested
20 de maio de 2026
I’m going through a tough time just now…
I’m going through a tough time just now with my parents (1 receiving Palliative Care). I cancelled my oil order but realised I had made a mistake. Phoned the company & they did everything.
12 de maio de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Good pricing and delivery..but...
Good pricing and delivery... but caused massive problems when my application for Oil Allowance was authorised. I nearly lost out on this much needed allowance!
Very stressful experience.
Thanks to person handling my order this was eventually resolved.
21 de maio de 2026
Resposta da Scottish Fuels
Good morning – Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused. I can confirm your delivery has now been made. If there is anything further we can assist with, please contact our Customer Relations Team at Customer.Relations@certasenergy.co.uk. Kind regards, Certas Energy
Sincere Thanks
Sincere Thanks
I am thankful for the regular fuel fill-ups which saves this 90- plus having to remember these things!
6 de maio de 2026
Everything good
Everything good - advanced notice of delivery , always on time, careful driver up tricky drive, helpful driver.
The only flaw is the unavailability of emergency fill ups!
8 de maio de 2026
Resposta da Scottish Fuels
Good afternoon – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy
Kind and Helpful
The staff are always helpful and kind and delivery came much sooner.Very quick.Thankyou so much
20 de maio de 2026
Resposta da Scottish Fuels
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received.
Kind regards,
Certas Energy
Pleasant response and quick delivery by…
Pleasant response and quick delivery by local folk. Efficient and professional.
20 de maio de 2026
Resposta da Scottish Fuels
Good morning – Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us.
Kind regards,
Certas Energy
Been with SF for over 10 years
Been with SF for over 10 years. Mostly good service. Previously able to price match but not so in the previous requests. Reason given, a volatile market. I would have thought that a volatile market would be the perfect time to price match. Profit over service? I have a balance of £140 and the most recent statement states my DD will increase from £100 pm to £340 pm. What? Seriously considering paying the balance and going elsewhere.
17 de outubro de 2025
Resposta da Scottish Fuels
Good Morning – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
On time delivery and no problems
6 de maio de 2026
Resposta da Scottish Fuels
Hi – Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
Excellent service and quick delivery..
19 de maio de 2026
Resposta da Scottish Fuels
Good afternoon – We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Great phone call with intelligent staff
Great phone call with intelligent, friendly and helpful staff. Plus rapid delivery.
19 de maio de 2026
Resposta da Scottish Fuels
Hi – Thank you for your kind words. Customer satisfaction is extremely important to us, so it’s great to receive your feedback.
Kind regards,
Certas Energy
Generally very good but my cost was…
Generally very good but my cost was double my last order. I waa told it was because of the war in Iran but surely there are stocks piles and not all oil came from the strait of Hormuz.
1 de julho de 2025
Resposta da Scottish Fuels
Good Morning – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
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