Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Ver mais
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I couldn't give 5 stars as I find the rigmarole of placing a phone order too long and unnecessarily complicated. Back in the day when it was still B P, I could just call the depot and place my order w... Ver mais
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Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The drive... Ver mais
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I’m going through a tough time just now with my parents (1 receiving Palliative Care). I cancelled my oil order but realised I had made a mistake. Phoned the company & they did everything.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Informações de contacto
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Reino Unido
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
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The customer service is second to none.
2 de junho de 2026
Resposta da Scottish Fuels
Good afternoon – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience. Kind regards, Certas Energy
my last order was handled in a friendly…
my last order was handled in a friendly manner and delivery was quick
19 de maio de 2026
Resposta da Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us. Kind regards, Certas Energy
Services are always top knot very…
Services are always top knot very polite and friendly
19 de maio de 2026
Resposta da Scottish Fuels
Good afternoon – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support. Kind regards, Certas Energy
All good and very efficient.
19 de maio de 2026
Resposta da Scottish Fuels
Good afternoon – Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again. Kind regards, Certas Energy
Very professional with all aspects of…
Very professional with all aspects of ordering my fuel. Staff very friendly and helpful, delivery driver very respectful of my property, pleasant and helpful.
29 de maio de 2026
Resposta da Scottish Fuels
Hi – It’s lovely to hear such positive feedback. Thank you for choosing Certas Energy — we truly value your custom. Kind regards, Certas Energy
Resposta da Scottish Fuels
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received. Kind regards, Certas Energy
The lady I spoke to on the phone was an…
The lady I spoke to on the phone was an absolute hoot! Lovely woman to deal with and had my oil that week
12 de maio de 2026
Resposta da Scottish Fuels
Hi – Thanks for your fantastic review. We’ll be sure to share your comments with the team. Kind regards, Certas Energy
My delivery was exactly as I requested
20 de maio de 2026
Resposta da Scottish Fuels
Good afternoon – We really appreciate your feedback and are delighted you were satisfied with our service. Kind regards, Certas Energy
I’m going through a tough time just now…
I’m going through a tough time just now with my parents (1 receiving Palliative Care). I cancelled my oil order but realised I had made a mistake. Phoned the company & they did everything.
12 de maio de 2026
Resposta da Scottish Fuels
Good afternoon – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience. Kind regards, Certas Energy
Resposta da Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us. Kind regards, Certas Energy
Good pricing and delivery..but...
Good pricing and delivery... but caused massive problems when my application for Oil Allowance was authorised. I nearly lost out on this much needed allowance!
Very stressful experience.
Thanks to person handling my order this was eventually resolved.
21 de maio de 2026
Resposta da Scottish Fuels
Good morning – Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused. I can confirm your delivery has now been made. If there is anything further we can assist with, please contact our Customer Relations Team at Customer.Relations@certasenergy.co.uk. Kind regards, Certas Energy
Sincere Thanks
Sincere Thanks
I am thankful for the regular fuel fill-ups which saves this 90- plus having to remember these things!
6 de maio de 2026
Resposta da Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us. Kind regards, Certas Energy
Everything good
Everything good - advanced notice of delivery , always on time, careful driver up tricky drive, helpful driver.
The only flaw is the unavailability of emergency fill ups!
8 de maio de 2026
Resposta da Scottish Fuels
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received. Kind regards, Certas Energy
Resposta da Scottish Fuels
Good morning – Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us. Kind regards, Certas Energy
Resposta da Scottish Fuels
Hi – Thank you for your kind words. Customer satisfaction is extremely important to us, so it’s great to receive your feedback. Kind regards, Certas Energy
Resposta da Scottish Fuels
Good morning – Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again. Kind regards, Certas Energy
Resposta da Scottish Fuels
Good afternoon – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy
Kind and Helpful
The staff are always helpful and kind and delivery came much sooner.Very quick.Thankyou so much
20 de maio de 2026
Resposta da Scottish Fuels
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received.
Kind regards,
Certas Energy
Pleasant response and quick delivery by…
Pleasant response and quick delivery by local folk. Efficient and professional.
20 de maio de 2026
Resposta da Scottish Fuels
Good morning – Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us.
Kind regards,
Certas Energy
Been with SF for over 10 years
Been with SF for over 10 years. Mostly good service. Previously able to price match but not so in the previous requests. Reason given, a volatile market. I would have thought that a volatile market would be the perfect time to price match. Profit over service? I have a balance of £140 and the most recent statement states my DD will increase from £100 pm to £340 pm. What? Seriously considering paying the balance and going elsewhere.
17 de outubro de 2025
Resposta da Scottish Fuels
Good Morning – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
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