Scudo Opiniões 193

Outfitted two full bathrooms with Scudo kit, within weeks their furniture started splitting on the vertical edges. Scudo originally claim standing water damage.
New Customer Service Manager, reviewed my case and called to offer replacement furniture. On this basis would use them again. Many thanks to Amber.

Edit:
After posting this review I was contacted by Matthew Knowles from Scudo and they assured us that they'd look into what went wrong and correct whatever went wrong with the process. They also sent us a replacement for the faulty part and as an apology offered us a very kind free gift. I have therefore adjusted our review from 1 star to 4 star. I am not offering 5 stars for the simple fact that we had to chase for months and leave a review to finally get some assistance but when Mr Knowles contacted us things were resolved quickly. I am leaving up the original issue so that people can see what went wrong but that it was eventually corrected, which is good to know about any company as none are perfect things go wrong so it's good to know that they can act and correct issues eventually.

Thank you Mr Knowles.

I hate to leave any negative reviews and left it months but sadly the company seems to have no interest in offering any customer service and that's not acceptable when one has been given a faulty product. Our shower has been in less than a year and after switching it off it'll start running again hours later. I've been trying to get assistance for months, I've been messed around and repeatedly ignored. I'm so very disappointed and will be speaking to the designer so that they're aware and hopefully don't use this company again unless they improve their customer care.

Update: I am pleased to say that Scudo have really pulled it out the bag with their customer service. Thank you to Amber for solving my problem easily and with great kindness, I am very impressed and happy with my taps!

Bought matte black bath room taps and shower. Within a month the paint was peeling. Scudo had no interest in helping. Over 1K spent with them. The worst customer service I have ever experienced. So exhausted by them.

Purchased some matte black accessories for my bathroom in 2019 including taps with waste kit, a waterfall shower head and temperature control taps. Within 6 months they had chipped significantly and now they have worn away terribly. They look a complete mess. Contacted the company as was told they had a lifetime guarantee on purchase to enquire about swapping them. The company responded and told me that they were having issues with this happening but it was down to customer misuse as apparently they can only be cleaned with soap and water and then rinsed. In my opinion, this is not very hygienic for a bathroom and was not an instruction I received on purchase. I responded to the company twice since this communication and they have failed to reply. I will be taking it through trading standards to see where I get but I would advise no one to purchase these items unless you want to waste your hard earned money on poor quality products.