Scudo Opiniões 193

Update
Service upto this point is excellent

Very happy with the shower,taps,towel rail and shower screen I've bought from scudo looks great, look forward to using them.
Unfortunately had a problem with one part which has been replaced which was quick and easy when I contacted them with no troubles at all.

I was looking for a replacement part for my bathroom. The advisor who dealt with me was professional and helpful and quickly resolved the matter.

Very quick, good service.

Firstly i must give a massive thank you to Jess, who has finally helped to sort an issue replacing some bath screen seals. definitely a 5 out of 5 for that.
As for the company they get a nil out of 5 for their attitude towards returning non faulty items which were duplicated and are still in our warehouse gathering dust. absolute shambles.

Jess has been awesome! Without these girls in the office Scudo would not be able to run. Hats off to Jess!

Had a faulty Bluetooth Mirror which was two years old but after a few calls & texts Sam fixed it out. I am now getting a new mirror. . A very reputable company and my Scudo Mirror has great sound & great illumination .

We recently purchase a Koge 4in1 tap and had it installed by our plumber.

The tap looks great, however the flow rate is really poor. based on the water pressure which is within specification, we are barely getting 50% of the published flow.
No kinks in the flexible pipes
Installed as per Manufacturer instructions
emailed Customer support with no response.

The description says easy to fit in any kitchen but that was not the plumbers opinion, getting clearance for the weighted spout was also difficult due to the number and length of hoses.

Sam sorted my query out quickly and efficiently.The company customer service is excellent.Thanks again to Sam you made this great experience.

Had an issue with an order placed in September, after a few emails back and for with Jess she has sorted it for me. Very helpful, as always. :-)

Absolutely amazing customer service received from Chloe recently when ringing, she went above and beyond to help me find spare parts needed, best customer service I’ve had in a long time! Amazing! Credit to your company!! Thank you 🙏🏽

I bought a Wetrooms screen and discovered a chip in it. Unfortunately we had to install it anyway because the plumber was booked and we had guests arriving. I’m sure a refund or replacement would have been given if it wasn’t installed. However, a chip in the screen should never have been there in the first place and a quality control should have been conducted in the factory. It wasn’t done by the courier or ourselves because it was in the middle of the panel. Disappointing.

The team are Scudo are fantastic and we love dealing with them.

Special thanks go to Chloe, Shaun, Neil & Paul.

Not forgetting Ben & Ed too!

We love you.

I received excellent support from Jess at Scudo, who managed to help me source the replacement parts I required for my shower. Very friendly and understanding, Jess spoke with her technical team, came up with a fix and got the parts sent out.

Had a damaged delivery, Jess advised a Credit will be raised, no fuss.

Great help from Jess in customer service. very helpfully and resolved my issue efficiently . Thanks Jess

Excellent customer service, Thanks to Jess for fast friendly resolution to a faulty tap.

Quick response and hope to get the parts very soon. Thanks.

Genuine lifetime guarantee when shower component failed