Sealand Villas Opiniões 

312
TrustScore: 4.5 em 5

4,4

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Classificada 5 em 5 estrelas

Had a great week in Mallorca with this company & can recommend both them and Voramar Beachfront apartment which was everything we hoped it would be. Very good communication throughout & easy check... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We had a fantastic villa near Pollença, beautifully renovated and spacious grounds with complete privacy and lovely pool. The villa was a ten minute drive from Pollenca and just a couple more m... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Zdecydowanie polecam! Willa na Majorce spełniła wszystkie nasze oczekiwania, kontakt z hostem szybki i bezproblemowy, wszystko naprawdę godne polecenia! Serwis sprzątający, nawet zaliczyliśmy serwis r... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Villa Fullos is fantastic, close enough to Pollenca to no feel remote, but far enough away to provide a peaceful countryside holiday. The villa is well equipped, very spacious and was exceptionally c... Ver mais

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Escrito pela empresa

Welcome to Sealand Villas - private pool villas and apartments in Mallorca, Zakynthos and Corfu. We make booking simple, with a friendly team to support you from choosing the right property to completing your reservation. Book with confidence thanks to our flexible, worry-free approach, including free cancellation up to 60 days before arrival. We take care of your holiday accommodation; you make the memories.


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4,4

Excelente

TrustScore: 4.5 em 5

312 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 66% das suas opiniões negativas

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4,4

Todas as opiniões

(312)

30 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Quite retreat close to beatiful beaches and the Tramuntana

We had a great stay in a well equipped, clean and beautifully decorated place. We loved all the details in the house, the spacious garden and the pool. The only thing to be improved might be moscitoscreens in the windows as our kids really suffered from the mosquito bites although I understand that that would not fit the charme of the lovely house. A very friendly and helpful gardener tends to the garden every day and if there were questions we had a response within half an hour. Absolute recommendation.

10 de outubro de 2023
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Resposta da Sealand Villas

We thank you for you for youir 5 star review Eva. It ts lovely to receive positive comments about our Villas.

Classificada 5 em 5 estrelas

Sehr zu empfehlen!

Wir hatten eine wundervolle Zeit in der Unterkunft! Insbesondere die Außenanlage und die schöne ruhige Umgebung mit Blick in die Natur haben uns sehr gut gefallen!
Schnelle und sehr freundliche Antworten von Sealand Villas!

27 de setembro de 2023
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Classificada 1 em 5 estrelas

Filthy accommodation and misrepresented description

I would never book a Villa with Sealand Villas again. The Villa was described incorrectly (there was no downstairs living accommodation). As a result our elderly mother's, who have mobility problems, were forced to go up and down concrete steps all through the holiday. One of them had an accident.
Additionally the villa was filthy. Despite the cleaners turning up, it remained filthy. We told Sealand specifics about the cleanliness issues. They remained unresolved throughout the holiday. Of note were a number of sanitary towels/ panty liners (yes discussing eh) stuck to one of the bedroom walls.
We had to go out and buy cleaning products.
Additionally In Resort communications were terrible. We were initially offered a paltry 250 E compensation.
I sought guidance from Citizen Advise and managed to obtain a bit more. Which we accepted, on the basis that the next stage would be to formally engage the services of a Solicitor.
I’ve attached a few photos. I’d be here all day if I attached them all.
We fully understand that things go wrong from time to time, but how a company responds in these instances is a measure of the Company. Sealand’s response was shocking. Never again.

6 de agosto de 2023
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Resposta da Sealand Villas

Dear Calvin,

We were saddened to hear about your recent experience at one of our villas – Casa Catalina, and we sincerely apologise for any inconvenience you may have encountered during your stay with us. We understand we fell short of meeting your expectations and sincerely regret this.

We are very sorry for the inconvenience caused by the villa description, especially for your mother, We take great care in providing accurate and reliable descriptions. In this case, Casa Catalina has 28 photos, with the first four photos showing the stairs. Additionally, in the description, we explicitly mention that the upper floor is accessible via an outdoor staircase and includes a large, fully equipped kitchen, a spacious lounge with a dining area, four bedrooms, and two bathrooms, which corresponds to the total number of bedrooms and bathrooms in the property.

However, doubts can still arise despite our efforts to provide comprehensive information about our villas. That's why we offer a live chat service to answer any questions and confirm all the details of the villa.

Regarding cleanliness, we apologise for any issues you encountered during your stay. Our cleaning team strives to maintain the highest standards of cleanliness, and we apologise for not meeting this aspect of our service. We appreciate your patience in bringing these concerns to our attention, and once we were notified, our cleaning team responded as quickly as possible. To compensate for the inconvenience caused, we have offered to provide you with compensation.

We understand your trust in us has been compromised, but we hope you will consider staying with us again. We are committed to addressing the issues you experienced and ensuring that all our guests have a more enjoyable and stress-free stay.

Thank you for bringing this matter to our attention, and we apologise again for any distress you and your family experienced during your stay.

Best regards!

Classificada 5 em 5 estrelas

A lovely villa in a quiet location.Font…

A lovely villa in a quiet location.Font Xica Petit is a 4 bed 4 bath villa with a traditional feel. The grounds are well maintained and the pool large enough for family fun. The rural location and Mountain views are wonderful. Already missing the goat’s bells! We had one plumbing issue which was fixed the same day. Plenty to do in the area and spoit for choice for meals in both the old town and the port. Can recommend and would return. 😎

29 de julho de 2023
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Resposta da Sealand Villas

Thank You for you for your 5 Star Review, We appreciate you taking the time to offer your positive feedback about Sealand Villas! We look forward to serving you once again in the future.

Classificada 5 em 5 estrelas

Excellent Customer Service

Fantastic Villa.. second time visiting - it was so great the first time. Customer service and comms from the team at Sealand is excellent. Always available at the end of an email or phone call - very assuring when your booking/on your holiday!.
Very much recommend!

8 de julho de 2023
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Resposta da Sealand Villas

We thank you for taking the time to offer this wonderful feedback and happy to hear we exceeded our customer expectations. We look forward to seeing you again at Sealand.

Classificada 1 em 5 estrelas

We were burgled by a masked intruder…

We were burgled by a masked intruder who broke the door open with a crowbar. Sealand Villas (who supplied the villa via Oliver’s Travels) did nothing to help and failed to mend the door. They wanted us to stay at the villa with our two young children, despite the door being broken. We had to pay thousands of pounds for a hotel as we refused to put them at risk. The villa was also very run down and in need of some TLC. We saw cockroaches in the bathroom on the first night.

25 de julho de 2023
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Resposta da Sealand Villas

Dear Mrs Fabre

We thank you for taking the time regarding your stay at our villa and we are very sorry of this very unfortunate situation that has happened to you, this would be very upsetting for you all.

We at Sealand provided all the support you required, however as the booking was made with Oliver's Travel please contact them as you have your contract direct with them and they will happily deal with this matter for you.

Best regards

Sealand Villas

Classificada 4 em 5 estrelas

Audrey was so helpful and very…

Audrey was so helpful and very efficient when dealing with our booking and other queries before we departed for our stay at this villa.
The villa was neat & clean when we arrived but rubbish had been left in the kitchen bin, and whilst we did not opt for a mid-week clean, there were plenty of towels for us for the stay.
However, the villa is now looking a little tired and decor strips were coming off along one of the cabinets in the kitchen. There is insufficient comfortable seating for the villa capacity and more umbrellas would be useful. The safe caused us an issue but was resolved fairly quickly and it would be useful if both safes could be used. The pool was cleaned mid-week but there was a lot of bird droppings along the perimeter which could have been swept off at the time and before our arrival. The location of the villa is fantastic as you can walk so easily into Puerto Pollensa and this is why we have been to the villa several times over the years.

3 de junho de 2023
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Resposta da Sealand Villas

Thank You for your review and for the feedback regarding the villa. We will take this on board and will be rectified. Happy to hear that our customer service was agreeable with you and look forward to welcoming you again.

Classificada 5 em 5 estrelas

Always happy with Sealand!

We’ve used Sealand for many years, Audrey is great! Very helpful and easy to book villas and support with all the admin and extras is fab too.

3 de junho de 2023
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Resposta da Sealand Villas

Thank You for Your Wonderful Review, We're incredibly grateful for your positive feedback about Sealand Villas. It's always a pleasure to know that our commitment to our customer service is noticed.

Classificada 5 em 5 estrelas

Great villa

Great villa. Excellent location. Been before and hope to return.

26 de junho de 2023
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Resposta da Sealand Villas

We thank you for taking the time to offer this feedback and happy to hear that you enjoyed your holiday with us.. We look forward to seeing you again at Sealand

Classificada 5 em 5 estrelas

Good service from Sealand Villas.

Good service from Sealand Villas.
Audrey very helpful.
All relevant information and good directions to villa.
Fabulous villa and pool with lovely views very near Pollensa.
Great holiday

28 de maio de 2023
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Resposta da Sealand Villas

We thank you for taking the time to offer this wonderful feedback and happy to hear we exceeded our customer expectations. We look forward to seeing you again at Sealand

Classificada 4 em 5 estrelas

The villa was just how we left it in June last year

The villa was just how we left it last year - really ideal for a family break and near to Arta for shopping - car essential

Quiet and peaceful but with sound of farmers and cockerels

Villa needs to have six adults to be great value but 4 gives greater accommodation choices at an increased cost per head

2 de junho de 2023
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Resposta da Sealand Villas

We thank you for taking the time to offer this feedback and happy to hear that you enjoyed your holiday with us.. We look forward to seeing you again at Sealand

Classificada 3 em 5 estrelas

Mixed experience

Villa itself (Villa Xica Font Gran - Pollensa) was very nice but we had some issues

1. The AC didn't work on arrival - we contacted the resort office by email but they didn't respond.
2.When I called them again they said they'd moved office & hadn't looked at any emails
3. Turned out the AC had been set to heat mode - it was June. It was a 2 min job to fix but it massively affected our comfort. The AC should have been set properly before we arrived
4. The pool was out of action for last 3 or 4 days due to some issue with the pump - many people came and went and said they were getting parts or coming back later to do something- unfortunately when we left it was unusable still.

Sealand themselves - overall experience was as expected & the directions / documents etc were accurate & comprehensive

28 de maio de 2023
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Resposta da Sealand Villas

Dear Nobby,

Thank you for sharing your feedback about your recent stay at Villa Xica Font Gran in Pollensa. We are sorry you experienced some inconvenience during your visit, and we appreciate your honest review.

We apologise for the lack of responsiveness from our resort office when you initially contacted us regarding the AC issue. We understand how frustrating it can be not to receive a timely response, and we have reviewed our communication processes to ensure a more efficient response in the future.

We are also sorry to hear that the pool was out of action for the last few days of your stay due to a pump issue. We understand how disappointing and inconvenient this must have been, and we apologise for the delay in resolving the problem. We have addressed this issue with our maintenance team to prevent future occurrences.

We are pleased that you enjoyed the overall experience, accurate directions, and comprehensive documents. Your feedback is valuable to us as we strive to improve our services.

Once again, we apologise for any inconvenience you encountered during your stay, and we appreciate you bringing these issues to our attention. We hope to welcome you back in the future and provide you with an exceptional experience.

Warm regards,
Sealand Villas

Classificada 5 em 5 estrelas

Fabulous villa with everything you need…

Fabulous villa with everything you need and close to the Old Town

5 de junho de 2023
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Resposta da Sealand Villas

We thank you for taking the time to offer this feedback and happy to hear that you enjoyed our villa. We look forward to seeing you again at Sealand

Classificada 5 em 5 estrelas

A great villa with lovely facilities

A great villa with lovely facilities. Super gardens and pool.

20 de maio de 2023
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Resposta da Sealand Villas

We thank you for taking the time to offer this feedback and happy to hear that you enjoyed our villa. We look forward to seeing you again at Sealand

Classificada 5 em 5 estrelas

lovely villa

lovely villa, well equipped, remote and full of character.
surrounded by sheep, goats and a family of cats!

29 de outubro de 2022
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Classificada 3 em 5 estrelas

My feedback

Positives:
All the process of reservation and administrative work was perfect.
The house itself was clean.
Issues:
1) The kitchen utensils are the worst, the knives are old and don't cut butter.
2) No expresso machine
3) The toilets on the ground floors (except the Master bedroom) smell very bad (sewer). This was the most uncomfortable part of the stay

1 de outubro de 2022
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Resposta da Sealand Villas

Dear Sir

We thank you for taking the time to write this review on our Villa La Vinya Gran which you enjoyed, and we have taken the time to note the points you have raised.

We apologise for any issues you had at the villa, however on checking your booking, we do not seem to have had any correspondence from you regarding these issues, and therefore, if you had contacted the local office during your stay they would have had these rectified immediately for you. We would advise that most of the villas only provide a filter coffee machine, Expresso machine's are only provided if the owner wishes to add these to the villa.

We welcome the chance to serve you again at Sealand as we work assiduously to constantly strive to offer world class service to our esteemed customers.


Classificada 3 em 5 estrelas

Not great

Booked a villa in Majorca near Port Pollensa in August.
The service from Audrey was great, very informative and knowledgeable and made the process very easy.
The Villa selected looked wonderful and perfect for a family of 5z

Upon arrival, the Villa was as expected from the images but upon entrance to the Villa, we found many faults.

Mould in the shower, rusty saw off tap in the kitchen, dangerous pool steps for the children and strangers in the surrounding fields able to access the Villa.

No amenities left upon arrival and felt very cold and not friendly.

I was very disappointed with the property as after staying in numerous villas, this was a let down.

31 de agosto de 2022
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Resposta da Sealand Villas

Dear Sir

We thank you for taking the time to write this review on our Villa Mimas and we have taken the time to note the points you have raised.

Your safety and well being is key to you enjoying a great experience with Sealand and we always make sure that our villas are cleaned and technical checks to a high standard. However, things do go wrong from time to time and therefore if you had contacted our local staff during your stay they would have had these rectified immediately which you failed to do.

The welcome pack is a gesture for our guests with a small amount of cleaning materials for the first few days of your stay. Due to covid we are unable to offer any food items etc which we used to offer.

We welcome the chance to serve you again at Sealand as we work assiduously to constantly strive to offer world class service to our esteemed customers.

Sealand Team

Classificada 5 em 5 estrelas

Wonderful stay at Salve D’Alt, Pollenca in August

We stayed at Salve D’Alt this August. It was an absolutely beautiful villa with a beautiful pool. It was modern compared to others I’ve been to in Mallorca with Sealand Villas - but our daughter had chosen this one and we booked it three years ago! With Covid restrictions - we finally managed to get and it was so well worth waiting for! The views of Puerto Pollenca and Puerto Alcudia were spectacular from the veranda. The beds were so comfortable - our double bed was huge! The rooms were spacious and airy the bathrooms were like 5* hotel bathrooms. The villas was immaculate and very secure. It was beautifully lit up in the evenings and we spent our evenings sitting out in the veranda taking in the beautiful views. It was a short drive to the village of Pollenca. The entrance to the track up to the villas was difficult to find - especially as it was off the busy main road - but we got the hang of it. Our car collection was easy smooth and easy as always with Riog at the airport. This was definitely a 5* villa - pricey - but we’ll worth it!

27 de agosto de 2022
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