Secret Aesthetics Opiniões 

203
•
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Professional friendly service! I'm so glad I found Secret Aesthetics I wouldn't go anywhere else. Dr Naqvi makes you feel relaxed and at ease during procedures. I'm currently having the vitamin IV. Dr... Ver mais

Classificada 1 em 5 estrelas

UPDATE after the clinic's reply to my review: This response from the clinic is completely false and fabricated. No one ever advised or even mentioned dissolving my previous fillers t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

A warm welcome with a few minutes early to my appointment. I was offered a massage chair in a cosy room with relaxing music to make my wait comfortable and relaxing. Dr. Haroon is calm, super friend... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have been visiting Secret Aesthetics for over 2 years now and each and every time I have had amazing service. Dr Navqi always puts you at ease and explains everything thoroughly and is on hand to an... Ver mais

Informações sobre a empresa

  1. Spa facial

Escrito pela empresa

Located and exclusively in Harvey Nichols Birmingham, Secret Aesthetics is set to be Birmingham's most luxurious doctor only, non-surgical aesthetic clinic with complimentary Mailbox parking for all clients and additional privacy facilities and concierge service available upon request. Nestled within a private floor of the opulent Harvey Nichols in The Mailbox, Secret Aesthetics are proud to welcome national and international clientele to Birmingham’s premier award-winning mediluxe aesthetic clinic. Founded by industry expert Dr Naqvi and Dr Zoya, Secret Aesthetics offer advanced treatments in the fields of cosmetic dermatology, non-surgical aesthetics and medical treatments. The list of extensive procedures at the clinic include anti-wrinkle injections, lip fillers, tear trough fillers, non-surgical rhinoplasty, IV vitamin drips, mesotherapy, skin boosters such as Profhilo, PRP, and the world renowned Endolift. We are proud to be the first and only provider of the revolutionary Endolift in Birmingham and the Midlands.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

203 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,8

Todas as opiniões

(203)

8 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very knowledgeable about the procedure…

Very knowledgeable about the procedure but also very attentive to how you as the customer envisioned the final result.
I went here for my first experience of filler, to correct my nose, and i wouldn't go anywhere else.
Would definitely recommend.

5 de julho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely amazing experience

Absolutely amazing experience with my fillers, Dr. Naqvi explains everything very clearly beforehand and I have loved my filler and gone back multiple times. I highly recommend Secret Aesthetics!

5 de julho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Dr Naqvi made me feel so comfortable

Dr Naqvi made me feel so comfortable, he is professional and very welcoming.
I had my nasolabial folds done and I am so pleased with the results. I wouldn’t go anywhere else!

2 de julho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Great results!

Fantastic service and a lovely doctor! Really happy with my results would definitely recommend.

2 de julho de 2020
Opinião espontânea
Classificada 4 em 5 estrelas

Best clinic in Birmingham

It’s a nice environment and you feel comfortable to discuss what you need. Overall, it’s a good experience and nice clinic.

1 de julho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

So professional, amazing results

I came to secret aesthetics for a few procedures after reading lots of amazing reviews and seeing fantastic before and after photos. The dr I saw was so professional and gave me some really good advise regarding the best way to achieve my desired results. The pain was minimal and I was so happy with the results which is why I will continue to go back!

1 de julho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

I cannot commend Dr Naqvi enough

I cannot commend Dr Naqvi enough. He is very thorough with his treatments and you will see instant results. I had tear trough done and the results were amazing. Dr thoroughly explained the procedure and made me feel at ease
I would highly recommend secret aesthetics as I will definitely be returning for further treatments

30 de junho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Best in the field

Would highly recommend Secret Aesthetics. Extremely professional and welcoming and I wouldn't trust anyone else for cosmetic procedures. Glad to feel that I'm always in the safest hands of some of the best doctors in the field.

27 de maio de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

upsetting experience

A complication occurred following filler being injected in my nose tip

-DR arrived at my house & stated he could not see abnormality in the swelling however incase of an abcess he would pierce my nose tip. He proceeded to puncture the tip of my nose in my kitchen resulting in the WORST PAIN I have ever experienced. Dr Naqvi informed me after puncturing that there was in fact no drainable fluid pus.

-There was no aftercare advice & no wound swab culture taken following puncturing of my nose tip, so I have been left unclear as to whether I even had a infection in my nose tip, or whether my nose tip had become overly inflamed/swollen due to too much filler being injected.

-My nose was red, swollen and bruised for weeks. I felt physically unwell from courses of antibiotics and I also developed fungal infection/hives after the treatments. I was given a refund and referred to a dermatologist to whom I had to pay a further £200, I ended being off from work for 6 weeks as a result of the complications that occurred.

-The puncture to my nose tip has had a detrimental impact upon my personal/social/work life, it has crushed my confidence/self esteem. It is so upsetting for me to even look in the mirror as I hate the sight of it and it doesn't appear to be improving.The hylase has spread across my face and left my skin aged, saggy and depleted and with dark hollows around my eyes.

I messaged Dr naqvi a number of times expressing how upset I was, I feel I still have filler in my nose tip and feel the hylase has damaged my skin and depleted my natural hyaluronic acid. He told me that I had 'become obsessed' and that he wont treat me again, he denied that hylase has had this impact, despite me reading a number of research articles supporting this view.
*****UPDATE REPLY*******
yes in the past I have been happy with my treatments & thus on the day of the treatment I had even bought you some chocolates to show my appreciation. I happily signed the consent form in reception and placed my trust in you even though you did not verbally discuss any risks with me prior to treatment and proceeded to carry out treatment without a thorough consultation.

You informed me you are a GMC registered doctor, you advertise yourself as a complications specialist so I could not contemplate such a complication occurring.

On the day of the treatment I had left the clinic with no issue, I was slightly concerned as I felt the injection was administered faster than usual and that a larger amount was injected than I had hoped for, however I wasn't too concerned as you had reassured me on many occasions prior that the "treatment is 100% reversible if you are not satisfied with the result".

My nose looked much bigger but I thought maybe when the swelling has reduced it wont look so bad,I know from past treatment that some swelling and bruising can occur post treatment.

I contacted you the next day, not '48 hours later' , to express that I was not happy with the result and wanted it reversed. You initially told me I would have be put on a cancellation list for in 2 weeks time.

I later messaged you on the same day to say I was going to A&E as the swelling and discolouration looked abnormal compared to usual bruising or swelling I had with previous filler treatment.

I sent a photo of my nose tip to you& asked you for the details of the filler& amount injected (as you had not disclosed this at treatment time). You than phoned me & advised you would come to my house.

You initially told me you had no hylase, you than phoned me & told me you had managed to get hold of some. You than bought me someone elses prescription.

After puncturing my nose tip, whilst my nose was still bleeding you gave me a document and told me to sign it, in order to receive hylase. You did not even allow me to read this. In my distressed state after being told I may have necrosis and being given all these antibiotics& having had my nose punctured,I just signed the document.

You did not exclude necrosis as you have suggested in your reply, as you informed me this may be infection or necrosis & that I should take aspirin with my courses of antibiotics & massage my nose vigorously over the coming days, you even sent me videos of how to massage it to prevent necrosis.

I am shocked with your accusations, I have never sent a rude message to you? so much for being a DR &being honest/ethical/accountable. I clearly told you I had a sick note from my gp and asked you to support me by writing a letter explaining complications so I could have a phased return and try &get back to work.

You were completely dismissive of the impact of your treatment. Being told I may have necrosis and having my nose punctured resulting in a permanent red raised pore over the tip of my nose& being given 3 courses of antibiotics &hylase &having hives &a red swollen/bruised nose for weeks affected my health a lot.

20 de maio de 2020
Opinião espontânea
logótipo da Secret Aesthetics

Resposta da Secret Aesthetics

Dear Naeem,

Thank you for your review.

Please take the opportunity to read this reply as it is saddening to hear your version of the events. I would like to take the opportunity to break down the points you have made:

· As you mentioned, you have been a satisfied client of mine for several years having this procedure amongst other treatments done regularly by myself. You have been and are a valued customer and you kindly have sent countless messages and a gift thanking me and praising me for my results, professionalism and integrity.

· On the day of the treatment, you were happy with the results.

· 48 hours after, your nose was swollen and red and you contacted me in a very anxious and upset state at 10pm that you were worried about necrosis. Please note, as an RCEM Emergency Doctor, I would never tell anyone to not attend A&E. However, as a specialist in this field, I am also aware that the chemical required to treat necrosis is NOT available at any A&E centre in Birmingham. Now:
1) As necrosis was your main concern, causing you deep distress (something that cannot and should not be judged just by photographs and is not to be taken lightly by any professional practitioner)
2) Knowing that necrosis is a time critical issue
3) Knowing the reversal agent is not available in A&E
4) Knowing that I could not see you at the clinic due to the time of night you contacted me and
5) Having qualifications in 'out of hospital emergency care' as a subspecialty (something very few other doctors can say they have to visit you outside of a medical facility), I offered to come and assess immediately, bringing the chemical required with me. You were relieved by this gesture and happily agreed. Please also note that we are the only clinic in the region that does and can offer 24/7 emergency aftercare support due to the aforementioned points and creditations.

· Leading on from the above, it is pertinent to note that I do not simply ‘market’ myself as a corrective emergency aesthetic specialist. I have years of qualifications and experience beyond most practitioners to actually qualify as one.

· After reviewing you in person within 60 minutes of your contact, I was glad to see this was not necrosis and I am proud to say we have never had a case of necrosis. I injected hyalase at your behest as you insisted you just ‘wanted it removed’ and were getting distressed regardless of me telling you that it was not necessary as necrosis had been excluded. There was some redness at the time so to be thorough and cover all possible outcomes, I prescribed you a course of antibiotics (which I provided free of charge and delivered to you).

· I continued to follow your progress and did a follow-up review in clinic on 3 occasions and your redness improved and your nose returned back to normal within a week. You then insisted you wanted hyalase on the tip of your nose again, I did this for you on the 2nd occasion. After this you still felt you needed more hyalase. You messaged and called me daily asking for more hyalase, which I explained is not necessary nor required in my expert medical opinion as all the filler is completely dissolved. At this point you became very upset and told me that without the hyalase your mental health is being effected and you were too conscious to go to work. I did another final microdose of hyalase and monitored your entire journey with photographs from which you even agreed your nose was back to pre-treatment shape. You left each consultation re-assured but would come back insisting on further sessions of hyalase. The firmer my stance became that you do not require any treatment, the more upset you became with me.

· Please also note that I not only provided you with a full refund but also provided all extra treatment and support free of charge.

· Please remember I was the one who suggested you seek a second professional opinion because you were not agreeing with my management plan, and were asking for several sessions of hyalase. Bemusingly with regards to the advice this professional gave you on how to actually deal with your nose, they agreed with me and offered you nothing further either. After this you came back to my clinic asking for advice again despite seeing another person.

· Several weeks after, you developed an acne-like eruption which you blamed me for. I assessed this for you. I correctly diagnosed pityrosporum folliculitis (completely unrelated). Not accepting my medical expertise, you demanded to see a dermatologist privately and demanded a referral, which I provided for you, free of charge. The dermatologist agreed with me and suggested that it could be a common side-effect in people receiving antibiotics but categorically excluded any misdoing of my management. The dermatologist also provided you with the medication, which you informed me you refused to take.

· You state that you were off work for 6 weeks due to the complications that have arisen from my management. This is upsetting because it is incorrect.

You demanded for me to write you a sick note due to consciousness of your nose. When I explained that I could not do that but was willing to support you in any other way, you were further enraged and I was shocked to receive some rather rude messages, which got worse each time I did not agree with you. Before this, I had never been spoken to nor received such disrespectful messages from anyone in a professional or personal capacity. You did even apologise for your behaviour at one point.

· I have never asked any client to sign a ‘disclaimer’. I, like every other aesthetic and medical company, gave you an informed consent form. The same consent form you have used for all previous consultations and treatments with me for many years.

· You mentioned you experienced the ‘worst pain ever’ when I injected you. I am sorry you felt that way considering I used the same filler, needle and technique, and am naturally surprised as the first time you have mentioned it, is in this review.

· You mentioned no aftercare advice was provided. Having come to me for so many years knowing I give pre and post advice, and that you have had the same procedure many times before with the same after care advice, it is the first time I am hearing you question my practice. I always give advice and safety-net, be it in my private work, emergency work or NHS work.

· In our last conversation, you contacted me for further treatments to fill your nose in the future. I explained that I do not feel it is best for you to be treated by me any further as I pride myself on only conducting procedures on clients that I feel require a treatment (this is something that means so much to me and is reflected in my reviews because I would never want to take money from a client for something I do not feel they would benefit from). I also felt you doubting my decisions, my motives, and the rude messages that I ignored but was upset by were not a healthy equation for a strong doctor-client relationship.

Sincerest Regards,

Dr Naqvi

Director

Classificada 5 em 5 estrelas

I wouldn't go anywhere else

I first got fillers done on my chin around 3 years ago. As nervous as I was then, Dr Naqvi put me and my nerves at complete ease. With his experience and knowledge, I knew I was in good hands. Going to him was the best decision I made and that’s coming from someone who is very picky. He explained everything in detail, which made me trust him all the more. There are many people out there who will say yes to any job and will tell you what you think you want to hear. Today, I got botox done for the first time. I thought I needed lip fillers, but in truth to solve my issue fillers alone would not have been the way forward. Dr Naqvi identified my issue without me having to explain it in full terms. He listened to what I thought I needed but advised me on what other suitable and better options there were. With that being said, I am glad I found secret aesthetics.

13 de março de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Look No Further!

Dr Naqvi has always been very thorough and careful. He is very respectful, listens to me, puts me at ease and never oversells. After treatments he has stayed in touch to make sure everything is okay and if there are ever any issues he will swiftly address them. I respect how Dr Naqvi will say no if something shouldn't be done or if he feels I may be going over the top! Thank you!

12 de março de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Always happy with results

Iv used Secret Aesthetics a number of times and Iv always been impressed by the honesty, skill and professionalism of Dr Naqvi. I don’t trust anyone else with any facial procedures apart from him. Highly recommended!

12 de março de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Really happy with my lips and the…

Really happy with my lips and the procedure was explained really well. Aftercare and booking appointments is very easy and can message him any questions with quick replies :)

12 de março de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Honest

Honest, well priced and professional.

20 de fevereiro de 2020
Opinião espontânea

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