Securitylocksupply Opiniões 224

TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

No issues with the products. Excellent products. But there were two company web portals, different names, but same content and layouts. From both sites, I had to reenter shipping addresses, billing ad... Ver mais

Classificada 5 em 5 estrelas

Replacement lockset was received quickly. Installation took only a few minutes with no problems. Out of the box into the door housing with only a few adjustments needed. New lock works well. This... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

You sent the wrong parts! We ordered Marks 22AC. Confirmation #5829. You delivered 175B/26D!! Your customer service is unresponsive with phone calls to 877-202-8118. This needs to be remedied im... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The lock is heavy duty and really well manufactured. It performs flawlessly and its very secure. It fit my door like a glove. The details were well explained on the website. I would highly recommend t... Ver mais

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Informações de contacto

4,1

Bom

TrustScore: 4 em 5

224 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

I have not received the lock as of…

JUNE 5 I have not received the lock as of today. There has been no response from the company that it has been shipped.

5 de junho de 2026
logótipo da Securitylocksupply

Resposta da Securitylocksupply

Hello, we replied to your email on May 29 with the tracking number. You emailed us today (June 5th) and we resent tracking information which states that your package was delivered on Monday, June 1st. Please give us a call if you have any questions 877-202-8118. If you’re not getting our emails, hopefully you can see this response.

Classificada 5 em 5 estrelas

The lock is heavy duty and really well…

The lock is heavy duty and really well manufactured. It performs flawlessly and its very secure. It fit my door like a glove. The details were well explained on the website. I would highly recommend the lock to any homeowner who wants high quality security on their front security gate. I would buy another one in a heartbeat. Delivery time was great and it came right on time. Please please don't change the high quality manufacturing of the product.

17 de fevereiro de 2026
Classificada 1 em 5 estrelas

Disappointed

I ordered the lock on Dec. 21. I paid for 2 day shipping because I needed the lock as soon as possible. There was no indication that the item was backordered. Nothing. I called customer service. They seemed to be confused why it wasn't shipped it. They told me that they would call me back. No follow up. I did get my lock on Jan. 3. I paid extra for shipping faster, yet it took longer.

21 de dezembro de 2025
Classificada 5 em 5 estrelas

Great Team and Product

Polite and professional customer service. Prompt response time. Delivery of item was efficient and quick. Excellent service.

10 de dezembro de 2025
Classificada 4 em 5 estrelas

Your mortise lock installed…

Your mortise lock installed beautifully. Well constructed, sturdy etc
The reason I can’t give it a 5 is your “instruction page”.
If I hadn’t had friends who know how to install, I would have been up the creek.

27 de setembro de 2025
Classificada 1 em 5 estrelas

you charged my CC and you never…

you charged my CC and you never shipped, I went to PayPal and got a refund. Your a typical hoser website, you have no stock, you wait for an order, then try to charge the buyer, use that money to go out and buy it somewhere else, this is illegal in many states? I'll never use you I will go out to hundreds I know in the Access control industry and tell them you guys are thieves,

29 de agosto de 2025
logótipo da Securitylocksupply

Resposta da Securitylocksupply

Hello, I am really sorry for the inconvenience and that you needed your item with such urgency.
The item you ordered had just arrived at the warehouse so it was taking longer than usual to ship. We had to cancel shipment after you charged back on Paypal so we gave you back your money.

Classificada 5 em 5 estrelas

Replacement lockset was received…

Replacement lockset was received quickly. Installation took only a few minutes with no problems. Out of the box into the door housing with only a few adjustments needed. New lock works well. This replaced a lock that was installed in 1985. Keepup the good work on manufacturing a quality lockset.

6 de agosto de 2025
logótipo da Securitylocksupply

Resposta da Securitylocksupply

Thank you for the review. We are glad it worked!

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