I emailed in June to have my subscription cancelled as per their Terms and Conditions, no response. I emailed again in July - no response. I just got charged again and I’m fuming. I haven’t even had t... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
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App content is on procrastination, not self-esteem. It's great if you find that you are procrastinating, but if that's not your core issue, don't bother. The content of their daily emails is great, bu... Ver mais
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I never give 5 stars without a thorough experience. I'm only a few days in. It is delivering according to its promise: short daily activities that require me to be reflective. It's a web app so I... Ver mais
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Informações sobre a empresa
Escrito pela empresa
The Self Esteem App is a mobile application designed to help users overcome the emotional and psychological challenges of low self-esteem. By using cognitive behavioral therapy, the app uses techniques to help users push through their lack of confidence, stop talking negatively about themselves, and make peace with any insecurities holding them back. After taking an initial quiz, users are provided with a specialized plan based on their answers. The plan includes daily lessons, life-changing insights, progress tracking, various resources and techniques, together with tools and content tailored to the answers provided.
Informações de contacto
Estados Unidos da América
- selfesteem.app
3,1
Aceitável
223 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Worst service ever by moneygrabbers
In december I subscribed at self esteem. I saw the reviews regarding not responding to questions about cancelling your subscription. This was the reason for me to send an email in December to cancel.
I received an email that it was cancelled, but now a few months later I receive emails regarding renewals etc.
This company is not working for your mental wellbeing, but for your money. When 'Lily' will nog answer my mail, I am going to take additional steps.
16 de março de 2024
Opinião espontânea
Resposta da Selfesteem
We're truly sorry to hear about your experience and any inconvenience caused. Please accept our sincere apologies for the confusion regarding your subscription cancellation. To ensure we address this matter promptly and accurately, could you please email us at hello@selfesteem.app with the details of your cancellation? We'll investigate this issue thoroughly and work to provide a resolution as soon as possible.
- Lily
FRAUD!!!
FRAUD!!!! I have tried to cancel my subscription by emailing them at least once a week to get this subscription cancelled, and there is zero response! They are fake and “LILY” will soon reply on this review to apologise, but yet there will be no response on my email and no action taken with my request to cancel my subscription. Stay away from this “app” (which is not an app by the way, it’s a website with no way to check or change your subscriptions or billing). I would give zero starts every day of the week if I could.
13 de março de 2024
Opinião espontânea
Resposta da Selfesteem
We're deeply sorry to hear about your frustration and any inconvenience caused regarding your subscription cancellation. Your feedback is important to us, and we apologize for the lack of response. To address this matter and provide a solution, please email us at hello@selfesteem.app. We'll investigate promptly and work towards resolving the issue to your satisfaction.
- Lily
Scammers
Scammers! Beware.
They take your money for an “app” that barely works and their contact email is useless as no one responds.
This “Lily” that responds to people’s reviews on here isn’t here to help and you can tell by people’s reviews. Contacting them is pointless because they don’t get back to you. For example, I’m almost at 3 months and absolutely no responses.
Anyway!
I bought the three month subscription and opted for non-renewal. I sent them an email in December 2023 to make sure this was certain. Never heard from them, despite sending several emails.
I get an email in February stating that my three month subscription is going to end and will automatically renew. I was confused as I didn’t choose for the automatic renewal. I contacted them probably 5 more times and still nothing.
It’s not even really an “app”. Just some dodgy website with terrible customer service (if you can even call it that.)
I bought it back in December and I’ve been getting a few “daily” reminders and it’s only up to day 29, which doesn’t make sense. It should be way past that now.
It’s all just so dodgy. I wish I knew not to buy this.
Save your money guys, it’s not worth it at all. If I could give 0 stars I would. Going to take further action because it’s fraud.
Edit: ”Lily”, that is the exact email I’ve been contacting you guys on. And also the vip one included in the email to try cancel the subscription I NEVER asked for. Stop lying or trying to pretend you care — do something!
16 de dezembro de 2023
Opinião espontânea
Resposta da Selfesteem
We're deeply sorry to hear about your negative experience with Selfesteem.app. This is not the level of service we aim to provide, and we sincerely apologize for any inconvenience caused. Your feedback is invaluable, and we're committed to resolving this issue promptly. Please reach out to us via email at hello@selfesteem.app so we can properly investigate and provide a resolution. Thank you for bringing this to our attention.
- Lily
The app is easy to navigate
The app is easy to navigate, quick to complete daily, and seems to be helping.
6 de março de 2024
Opinião espontânea
Resposta da Selfesteem
Thank you for your positive feedback! We're thrilled to hear that you find our app easy to navigate and that it's making a difference in your daily routine. We strive to provide a seamless experience for our users, and your satisfaction is our top priority. Keep up the great work, and feel free to reach out if you have any questions or suggestions. We're here to support you on your journey to improved self-esteem!
- Lily
This app has already improved my self-esteem and mental health in the first week
It has forced me to think about childhood experiences that i may have blocked from my memory. The more I work through each lesson, the more I'm beginning to put the pieces together of why I've been dealing with low self-esteem throughout my adult life. I look forward to each daily lesson now!
29 de fevereiro de 2024
Opinião espontânea
Resposta da Selfesteem
We're glad to hear that our program is helping you uncover and process your childhood experiences. Understanding the roots of low self-esteem is an important step towards healing and growth. Keep up the great work, and we're thrilled that you're finding value in each daily lesson!
- Lily
Very comforting
29 de fevereiro de 2024
Opinião espontânea
Resposta da Selfesteem
Thank you for your feedback! We're pleased to know that our program brings you comfort. Your well-being is our priority, and we're here to support you every step of the way. If you ever need further assistance, don't hesitate to reach out.
- Lily
They are a fraud
They are a fraud, I purchase a 1 month subscription, used it for 3 days, absolutely useless, now they charged me again even though I never opted for a renewal. No way to check your subscriptions, I’m proceeding with legal action against them.
Edit: I’ve already emailed you many times on that email address and received 0 replies. No need to respond on my comment and act like you care or aren’t scamming people from Lithuania
29 de fevereiro de 2024
Opinião espontânea
Resposta da Selfesteem
We sincerely apologize for the inconvenience you've experienced. This is certainly not the experience we want our users to have. Please email us at hello@selfesteem.app with your account details so we can investigate this matter thoroughly and provide a resolution as soon as possible. Your satisfaction is our top priority, and we're committed to resolving this issue to your satisfaction.
- Lily
Selfsteem app is a fraud
I purchased a subscription for 3 months and I never got an email confirmation with the next steps.. no account or password to get into any content, also I got charged for an extra book which was the only thing I got in my email. I checked Instagram page and nobody has comments and the likes are fake.. be careful with this.. the website is clearly a fraud and nobody answer the emails. Check the comments answered to the girl that can't cancel her subscription. I will report them in PayPal account.
20 de fevereiro de 2024
Opinião espontânea
Resposta da Selfesteem
Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced. Rest assured, we take customer feedback seriously and are actively working to address any issues with our subscription process and customer support.
We're sorry that you didn't receive your email confirmation promptly and encountered difficulties accessing your account. We'll investigate this matter thoroughly to ensure it doesn't happen again. Regarding the extra book charge and any concerns about our Instagram page, we'll look into these promptly as well.
Our goal is to provide a seamless and reliable service, and we're committed to resolving any issues you've encountered. Please reach out to our support team directly so we can assist you further. Your satisfaction is our priority, and we appreciate your patience as we work to improve our services.
- Lily
Really helpful app
This app is very refreshing. It is exactly what it says it is and I’ve found it very helpful.
I have also recommended to friends 😊
23 de fevereiro de 2024
Opinião espontânea
Resposta da Selfesteem
We're thrilled to hear that you find Selfesteem.app refreshing and helpful! Thank you for recommending us to your friends. Your support means a lot to us! 😊
- Lily
Really good content and exercises
Really good content and exercises, feel like it’s helping. Only thing is the app can be a bit glitchy and I’ve needed to close and restart a few times.
21 de fevereiro de 2024
Opinião espontânea
Resposta da Selfesteem
Thank you for your feedback! We're glad you're enjoying the content and exercises. We apologize for any inconvenience caused by glitches. Our team is continuously working to improve the app's performance for a smoother experience.
- Lily
The app quit working by Day 3
The app quit working by Day 3. It started telling my is was on day 78, I started emailing the company a week ago requesting a refund because I paid for a 6 month subscription and I cannot get them to reply to my emails.
7 de fevereiro de 2024
Opinião espontânea
Resposta da Selfesteem
We sincerely apologize for the inconvenience you've faced with our app and the lack of response to your emails. This is not the experience we aim to provide. Please reach out to us at hello@selfesteem.app with your subscription details so we can investigate this issue promptly and assist you accordingly.
- Lily
So far the app has been amazing
So far the app has been amazing. The lessons are manageable chunk, you can stop and start where you want which is great. It's really helping me to dig deep with the questions. I would definitely recommend it!!!
9 de fevereiro de 2024
Opinião espontânea
Resposta da Selfesteem
Thank you so much for sharing your experience with Selfesteem.app! We're thrilled to hear that you're finding the lessons manageable and that the flexibility to stop and start at your own pace is helpful. Delving into the questions and reflecting deeply is a key part of the journey towards self-improvement. Your recommendation means a lot to us!
- Lily
Resposta da Selfesteem
We appreciate your positive feedback! It's fantastic to hear that Selfesteem.app is proving to be a great support on your journey. If you ever have any questions or need further assistance, don't hesitate to reach out. Keep up the excellent work!
- Lily
Very useful examples for self…
Very useful examples for self improvement
8 de fevereiro de 2024
Opinião espontânea
Resposta da Selfesteem
Thank you for taking the time to leave a review! We're delighted that you're finding the examples provided by Selfesteem.app useful for your self-improvement journey. We're committed to offering valuable resources and guidance to help you reach your goals. If there's anything specific you'd like to see more of, feel free to let us know!
- Lily
This app is helping me learn about myself.
This app has definitely pinpointed issues that therapy has not been able to for me. I look forward to each day for the exercises because it’s making a huge difference in my life for the best.
24 de janeiro de 2024
Opinião espontânea
Resposta da Selfesteem
We're thrilled to hear that Selfesteem.app has been able to address issues that traditional therapy hasn't been able to pinpoint for you. It's fantastic to know that the exercises are making a significant positive impact on your life. Thank you for sharing your experience, and we look forward to continuing to support you on your journey towards improved well-being.
- Lily
Being able to particpant with my son…
Being able to particpant with my son and granddaughter. Meeting with information is online and affordable
31 de janeiro de 2024
Opinião espontânea
Resposta da Selfesteem
We're delighted to hear that you're enjoying the opportunity to participate with your son and granddaughter through Selfesteem.app. We understand the importance of accessible information, and we're committed to providing an affordable and convenient platform for your well-being journey. Thank you for choosing us, and we look forward to supporting you and your family further.
- Lily
It seems to help my thoughts.
26 de janeiro de 2024
Opinião espontânea
Resposta da Selfesteem
Thank you for sharing your thoughts on how Selfesteem.app has helped you manage your thoughts. We're pleased to hear that the app is making a positive impact in this aspect of your life. If there's anything specific you'd like to see improved or added to enhance your experience, please feel free to let us know. We appreciate your feedback!
- Lily
It takes work but it’s worth it
It has made me start to change my perspective and recognise when those unhelpful thoughts appear, I am starting to question them more. It does take work and it’s not easy. I feel like you get rough and dirty before you come out clean and sure on the other side. But your worth it.
18 de janeiro de 2024
Opinião espontânea
Resposta da Selfesteem
We're touched to learn that Selfesteem.app has inspired a change in perspective for you, allowing you to recognize and question unhelpful thoughts. We understand that personal growth can be challenging, and we commend your dedication to the process. Remember, you're not alone on this journey, and we're here to support you every step of the way. Your worth it indeed!
- Lily
Important app for healing journey
This app is helpful because of the daily activities that help keep me on track with healing, and moving forward a little bit each day. I wish there was a community of people within the app to chat with and give one another encouraging feedback. Overall I really think this app has been a helpful tool.
30 de janeiro de 2024
Opinião espontânea
Resposta da Selfesteem
Thank you for highlighting the helpfulness of Selfesteem.app's daily activities in keeping you on track with your healing journey. We appreciate your suggestion for a community feature within the app, and we'll certainly take it into consideration for future updates. Your feedback is invaluable to us, and we're glad to be a part of your healing process.
- Lily
I have sent 5 emails to the company…
I have sent 5 emails to the company over the last few weeks, trying to cancel, and have received no response.
I'm going to have to stop the charge at my bank.
25 de janeiro de 2024
Opinião espontânea
Resposta da Selfesteem
We sincerely apologize for the inconvenience you've experienced with our service. We are committed to resolving this matter promptly. Could you please email us at hello@selfesteem.app with your details? Our team will investigate the issue and work towards a satisfactory resolution.
Thank you for bringing this to our attention.
- Lily
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