Customer service has been helpful! Somehow I made an error when ordering your product. Somehow instead of ordering just two items I ended up with seven. So I want to return 5 of the 7.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Follow through has not produced a replacement vacuum pump. It has been more than 30 days since I requested replacement equipment for the defective one that I received.
I liked the product and immediately went to purchase it. In the checkout I was a bit upset with the attempts to try to get me to buy other products. I did actually another item but was stuck on anothe... Ver mais
Updated review- absolute joke of a product and company reading some of the reviews on trust pilot they use the same excuse over and over ( we can't find your order or we are extremely busy a custom... Ver mais
A empresa respondeu
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
excellent product description
excellent product description. not a real fan of all the add-on offers.
Just plain good service…
The Support team from the…
The Support team from the sensseloshop.com website did not reply to my emails since 08/07/2026 when I asked the company to return my 2 items bought from them. What you read about sensseloshop.com website on Trustpilot is 100% accurate. Be careful when you buy something on this website. :-(

Resposta da Sensseloshop
He explained how the return process…
He explained how the return process takes place.
Scam
Scam
Cheap imitation product sent
Customer service not helpful

Resposta da Sensseloshop
A disappointing customer support…
A disappointing customer support experience.
My order was incorrect at time of checkout as the site added extra items by deceitfully creating the impression of discounts. I contacted customer support within minutes prior to delivery and payment of the item. I was told the item cannot be cancelled and to just send back what's not needed and proceed with the order. The incorrect order arrived and 19 days later I was given multiple excuses by multiple people in over 30 separate contacts with company. The whole process was the most disappointing experience I have ever dealt with online and would not recommend dealing with this company.
Update..
Apparently Sensseloshop wish to "solve" my issue with them via Trustpilot. In their message they are sending me a separate message to request additional information with a view to resolving the issue. I'm still waiting for their message. I can only assume at this stage they are stalling for time so my review will be removed from Trustpilot after the 3 day limit, so I will provide additional information here for them.
21/01/2026 12:11AM Order #35CB17D98F is Confirmed.
21/01/2026 12:13AM Sent message requesting order is incorrect and was promised would be sorted out.
21/01/2026 12:31AM Order out for delivery.
24/01/2026 Again promised order would be sorted out.
24,25,26,27/01/2026 they were now not accepting emails.
04,05,08/02/2026 told could not return various reasons.
This was followed by no less than 27 emails still with no resolution until 18/02/2026 when I received a refund. I have all emails saved and can supply if required by Sensseloshop.

Resposta da Sensseloshop
Quick response and to the point
Quick response and to the point
Quick and easy ordering
Very shady checkout system
Very shady checkout system. I never fully finalized my order as they wanted to upsell so I just left the site. I soon received emails stating I had bought 2 and an upsell product. Nothing was ever delivered approaching one month. Stay away from this company!!!

Resposta da Sensseloshop
The phone connection was poor
The phone connection was poor, but we got there eventually
BEWARE AT CHECKOUT
Be very careful when you are purchasing from this company and checking out. Their finalisation process is very deceptive and confusing. I somehow bought 3 of an item I most definitely only needed 1 of. I contacted them immediately to try and cancel 2 of them but they sent 3 anyway.
It was difficult to contact them for a refund and when I finally did they would only give me 25% back of the cost. Be very careful of the button you press because it automatically pays for the extra with checking and then finalises the process.

Resposta da Sensseloshop
I was in a vulnerable position after my…
I was in a vulnerable position after my husband had a prostate removal surgery due to cancer. The website is designed to take advantage of this and I was hoodwinked and somehow ended up with 4 penis pumps. The return process is slow and difficult. I feel dismissed and stupid and definitely do not recommend this product

Resposta da Sensseloshop
Beware this company are fraudulent!!!
All the positive reviews are from them!! It’s big scam. Those guys are theft!
They build a website so confusing that customers buy 3 pumps thinking they ad a discount! There’s no way to notice that they are from Poland and will charge you with customs charges and that the currency is in USD …. If you try to cancel order … 10 minutes after buying they will tell you that the items already ships … and you will have to wait for it before you can file claim….
It’s a big system build to confuse costumer and to steal from them!!!
Don’t trust this company!!!!

Resposta da Sensseloshop
Overcharged for order
Overcharged for order. Offered products free of charge- then charged for them. Unable to cancel parts of the order that I didn't want as order already shipped. Told that I can return the product-the cost of returning unordered products outweighs the cost of the order (international postage). Order sent out- no shipping details provided. Multiple emails to their support/help desk without resolution. I would not recommend anyone purchases anything from this company.

Resposta da Sensseloshop
Good support
The support has been good with operatives trying hard to rectify the problem with both devices.
It was easy to order
It was easy to order. I hope it is as good as it is advertised
The customer support was top notch
The customer support was top notch. They were professional and helpful
Amazing understanding people
Amazing understanding people! These people are truly have a heart of gold. Appreciate all the help and support
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







