Sensseloshop Opiniões 

76
TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Customer service has been helpful! Somehow I made an error when ordering your product. Somehow instead of ordering just two items I ended up with seven. So I want to return 5 of the 7.

Classificada 4 em 5 estrelas

Follow through has not produced a replacement vacuum pump. It has been more than 30 days since I requested replacement equipment for the defective one that I received.

Classificada 4 em 5 estrelas

I liked the product and immediately went to purchase it. In the checkout I was a bit upset with the attempts to try to get me to buy other products. I did actually another item but was stuck on anothe... Ver mais

Classificada 1 em 5 estrelas

Updated review- absolute joke of a product and company reading some of the reviews on trust pilot they use the same excuse over and over ( we can't find your order or we are extremely busy a custom... Ver mais

A empresa respondeu


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

76 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

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Como esta empresa usa o Trustpilot

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3,3

Todas as opiniões

(76)

76 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

The Support team from the…

The Support team from the sensseloshop.com website did not reply to my emails since 08/07/2026 when I asked the company to return my 2 items bought from them. What you read about sensseloshop.com website on Trustpilot is 100% accurate. Be careful when you buy something on this website. :-(

8 de julho de 2026
Opinião espontânea
logótipo da Sensseloshop

Resposta da Sensseloshop

Hello Zsolt,

Thank you for taking the time to share your feedback.

We understand the importance of receiving timely assistance and would like the opportunity to review your case in more detail.

To ensure your case receives the attention it deserves, a dedicated member of our support team has been assigned to assist you and will reach out with the next steps.

Please keep an eye on your email inbox for our further communication.

Kind regards,
Rue from Sensselo

Classificada 1 em 5 estrelas

Scam

Scam
Cheap imitation product sent
Customer service not helpful

28 de junho de 2026
Opinião espontânea
logótipo da Sensseloshop

Resposta da Sensseloshop

Hello Roy,

Thank you for your feedback.

We would like the opportunity to look into your specific case and what you encountered with the product.

We've located your order, and a member of our support team has been assigned to review your case in detail. They'll be in touch with you shortly to better understand your experience.

Please check your inbox so we can look into this with you.

Kind regards,
Rue from Sensselo

Classificada 1 em 5 estrelas

A disappointing customer support…

A disappointing customer support experience.
My order was incorrect at time of checkout as the site added extra items by deceitfully creating the impression of discounts. I contacted customer support within minutes prior to delivery and payment of the item. I was told the item cannot be cancelled and to just send back what's not needed and proceed with the order. The incorrect order arrived and 19 days later I was given multiple excuses by multiple people in over 30 separate contacts with company. The whole process was the most disappointing experience I have ever dealt with online and would not recommend dealing with this company.
Update..
Apparently Sensseloshop wish to "solve" my issue with them via Trustpilot. In their message they are sending me a separate message to request additional information with a view to resolving the issue. I'm still waiting for their message. I can only assume at this stage they are stalling for time so my review will be removed from Trustpilot after the 3 day limit, so I will provide additional information here for them.
21/01/2026 12:11AM Order #35CB17D98F is Confirmed.
21/01/2026 12:13AM Sent message requesting order is incorrect and was promised would be sorted out.
21/01/2026 12:31AM Order out for delivery.
24/01/2026 Again promised order would be sorted out.
24,25,26,27/01/2026 they were now not accepting emails.
04,05,08/02/2026 told could not return various reasons.
This was followed by no less than 27 emails still with no resolution until 18/02/2026 when I received a refund. I have all emails saved and can supply if required by Sensseloshop.

30 de janeiro de 2026
Opinião espontânea
logótipo da Sensseloshop

Resposta da Sensseloshop

Hello,

Thank you for sharing the additional details.

We have reviewed your communication with our support team and are pleased to see that your case has now been resolved.

Should you need any further assistance, please don't hesitate to reach out.

_________________________________________

Hello,

Thank you for sharing your experience with us.

Orders are processed only for the items and quantities selected and confirmed by the customer at checkout. No additional items are added without authorization. We would appreciate the opportunity to review your case further, including the details of your cancellation request.

We have sent you a separate message requesting some additional information so we can locate your order and provide the appropriate assistance.

Please keep an eye on your inbox. We look forward to solving this with you.

Best regards,
Rue from Sensselo

Classificada 1 em 5 estrelas

Very shady checkout system

Very shady checkout system. I never fully finalized my order as they wanted to upsell so I just left the site. I soon received emails stating I had bought 2 and an upsell product. Nothing was ever delivered approaching one month. Stay away from this company!!!

27 de maio de 2026
Opinião espontânea
logótipo da Sensseloshop

Resposta da Sensseloshop

Hello Michael,

Thank you for the feedback.

We appreciate you sharing your comments about the checkout experience. We'd like to clarify that any optional offers must be actively selected before they are added to an order. With that in mind, we would appreciate the opportunity to review the experience you described, and investigate your case further.

As we were unable to locate your order based on the information available in your review, we have sent you a separate email requesting a few additional details.

Please reply to our message whenever you have a moment so we can assist you directly.

Kind regards,
Rue from Sensselo

Classificada 3 em 5 estrelas

BEWARE AT CHECKOUT

Be very careful when you are purchasing from this company and checking out. Their finalisation process is very deceptive and confusing. I somehow bought 3 of an item I most definitely only needed 1 of. I contacted them immediately to try and cancel 2 of them but they sent 3 anyway.

It was difficult to contact them for a refund and when I finally did they would only give me 25% back of the cost. Be very careful of the button you press because it automatically pays for the extra with checking and then finalises the process.

1 de junho de 2026
Opinião espontânea
logótipo da Sensseloshop

Resposta da Sensseloshop

Hello Michael,

Thank you for your review.

Additional items are completely optional and must be confirmed before a purchase is completed. We understand your comments regarding the checkout process, and this feedback is important as we continue evaluating the customer experience.

We have reviewed your communication with our support team and can confirm that a resolution was provided for your case.

Should you need any further assistance, please don't hesitate to reach out.

Kind regards,
Rue from Sensselo

Classificada 1 em 5 estrelas

I was in a vulnerable position after my…

I was in a vulnerable position after my husband had a prostate removal surgery due to cancer. The website is designed to take advantage of this and I was hoodwinked and somehow ended up with 4 penis pumps. The return process is slow and difficult. I feel dismissed and stupid and definitely do not recommend this product

1 de junho de 2026
Opinião espontânea
logótipo da Sensseloshop

Resposta da Sensseloshop

Hello Elisabeth,

Thank you for your review.

Additional items are completely optional and must be confirmed before a purchase is completed. We appreciate you sharing your feedback, as it helps us assess how we can continue providing a clear and straightforward purchasing experience.

We have reviewed your communication with our support team and are pleased to see that your case has now been resolved.

Should you need any further assistance, please don't hesitate to reach out.

Kind regards,
Rue from Sensselo

Classificada 1 em 5 estrelas

Beware this company are fraudulent!!!

All the positive reviews are from them!! It’s big scam. Those guys are theft!

They build a website so confusing that customers buy 3 pumps thinking they ad a discount! There’s no way to notice that they are from Poland and will charge you with customs charges and that the currency is in USD …. If you try to cancel order … 10 minutes after buying they will tell you that the items already ships … and you will have to wait for it before you can file claim….

It’s a big system build to confuse costumer and to steal from them!!!

Don’t trust this company!!!!

14 de junho de 2026
Opinião espontânea
logótipo da Sensseloshop

Resposta da Sensseloshop

Hello Steph,

Thank you for bringing this to our attention.

Please note that cancellation options may be limited once an order has entered the processing stage.

We understand your comments regarding the ordering process and cancellation, and we'd appreciate the opportunity to review your case thoroughly and work toward a satisfactory resolution.

A member of our team has been assigned to your case and will contact you shortly with an update. In the meantime, please keep an eye on your inbox for our follow-up.

Kind regards,
Rue from Sensselo

Classificada 1 em 5 estrelas

Overcharged for order

Overcharged for order. Offered products free of charge- then charged for them. Unable to cancel parts of the order that I didn't want as order already shipped. Told that I can return the product-the cost of returning unordered products outweighs the cost of the order (international postage). Order sent out- no shipping details provided. Multiple emails to their support/help desk without resolution. I would not recommend anyone purchases anything from this company.

12 de junho de 2026
Opinião espontânea
logótipo da Sensseloshop

Resposta da Sensseloshop

Hello Martin,

Thank you for sharing your experience with us.

For clarity, any item quantities, add-ons, or extended warranties must be actively confirmed before a purchase is finalized. Please note that cancellation options may be limited once an order has entered the processing stage.

We are reviewing the details of your case so we can provide the appropriate assistance. A member of our team has been assigned to follow up and will contact you shortly with an update.

Please check your email inbox whenever you have a moment.

Kind regards,
Rue from Sensselo

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