ServevastDirect.co.uk Opiniões 

587
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Urgently needed a replacement filter for my coffee machine. Sourced it with Servevast Direct, and can safely say the whole process was fantastic. The replacement was reasonably priced……communication t... Ver mais

Classificada 5 em 5 estrelas

Following a call out from an unrelated company who wanted to charge ridiculous money and needed to wait 14 days for spare parts, I got in contact with these guys - explained my problem. I was asked to... Ver mais

Classificada 5 em 5 estrelas

We needed a small replacement part for our Smeg cooker. The customer service team very quickly identified the required part & gave us the serial number. Found the item very easily on the website & the... Ver mais

Classificada 5 em 5 estrelas

Really good customer service when I needed a smeg fridge spare.Very helpful on phone and dispatched part swiftly.

Informações sobre a empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

Official UK Spares & Accessories Retailer for Smeg


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

587 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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4,9

Todas as opiniões

(587)

52 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Getting spares for my Smeg product

The original enquiry was responded to very promptly and I was given all the information I needed to purchase bulbs for my cooker hood. Be sure to have the model and serial numbers for the product and it’s much easier to, easily found on the product. Super happy with the service and especially the speed, I had my spares within 48 hours from the original enquiry. Highly recommend Servevast.

31 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great service! Perfect part.

After my smeg chopper lid broke I found these guys online. As a web designer, I was a little scared to buy as their website is not much to look at but was reassured by the trustpilot reviews. I’m happy to say that everything lived up to the reviews - seamless and my spare lid arrived perfectly. Thanks for an amazing service!

28 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing customer service

Amazing customer service. I have used this company for a few years now and the team are always so helpful and quick to respond. Great communication via email as to when the product is expected to be delivered.

1 de setembro de 2025
Opinião espontânea
logótipo da ServevastDirect.co.uk

Resposta da ServevastDirect.co.uk

Hello Amanda,
Thank you for the kind review, we always do our best to give great customer service. Please to hear you are happy with our service and your order.
Kind regards,

Classificada 5 em 5 estrelas

Great service from start to finish and highly recommended 😀

Servevast were able to source multiple replacement parts for my trusty 25yr old Smeg Oven to leave it looking like new!
There was a small quality issue with one part which was immediately and without issue resolved by Zoe with an overnight despatch of a replacement! Great service from start to finish and highly recommended 😀

29 de agosto de 2025
Opinião espontânea
logótipo da ServevastDirect.co.uk

Resposta da ServevastDirect.co.uk

Hello Berto,
We have passed this message to Zoe. Thank you for the kind review, glad our team were able to help you find all the parts you were looking for and resolved the issue with one part. We are pleased you are happy with our service.
Kind regards,

Classificada 5 em 5 estrelas

Thank you! Recommend!

Thank you! Thank you! Quick and easy to order! Quick delivery end very nice packed!

29 de agosto de 2025
Opinião espontânea
logótipo da ServevastDirect.co.uk

Resposta da ServevastDirect.co.uk

Hello Anna,
Thank you for your feedback, we are pleased you are happy with your order.
Kind regards,

Classificada 5 em 5 estrelas

Great customer service.. *****

How refreshing to have such a great team deal with the issue we had with our dishwasher. I phoned and spoke to Tom who asked questions re the broken part, he said it would be easier for them to understand with photos…I sent them straight away & received an email from Tom saying they would send a new cutlery tray out asap. It arrived today, 2 days after first conversation. Excellent service. Many thanks to Tom & the services team.

28 de agosto de 2025
Opinião espontânea
logótipo da ServevastDirect.co.uk

Resposta da ServevastDirect.co.uk

Hello Einir,
We have passed this message across to Tom, always nice to hear such positive feedback. Glad you are happy with the replacement part and our service.
Kind regards,

Classificada 5 em 5 estrelas

Fast service

Fast service. Great price and significantly cheaper than other companies that sold parts for multiple manufacturers.

21 de agosto de 2025
Opinião espontânea
logótipo da ServevastDirect.co.uk

Resposta da ServevastDirect.co.uk

Hello Marie,
Happy to hear you were satisfied with our service and your order.
Kind regards,

Classificada 5 em 5 estrelas

Cooker now looks fabulous!

I purchased a new set of burners for my range cooker. They look fantastic! Easy ordering , careful packaging and quick delivery. Thank you!

7 de agosto de 2025
Opinião espontânea
logótipo da ServevastDirect.co.uk

Resposta da ServevastDirect.co.uk

Hello Caroline,
Glad to hear you are happy with your order, thank you for your kind review.
Kind regards,

Classificada 5 em 5 estrelas

Highly recommend

Easy, honest, quick delivery, pristine product. Perfect.

7 de agosto de 2025
Opinião espontânea
logótipo da ServevastDirect.co.uk

Resposta da ServevastDirect.co.uk

Hello Harry,

Thank you for the positive review. Really pleased you are happy with your order.

Kind regards,

Classificada 1 em 5 estrelas

Ordered some oven door hinges for smeg…

Ordered some oven door hinges for smeg oven, over priced in my opinion could have got them much cheaper but would have had to wait longer for delivery so went with this lot.
Delivered the day after i ordered which was good, proceeded to change hinges after checking bags they arrived in and confirmed part numbers were correct (hand written on bags), fitted first hinge all ok opened bag to get second one and its the wrong hinge, looks like its been out and fitted before as bag was ripped and taped back together (i have pictures) called them and was told we will need to check if we have any in stock if not we will order correct one and it will take upto 5 working days for it to arrive with them and they will post to me, so potentially 7-8 days from order to get correct item and paying more from these compared to other suppliers, Asked about another thing and they have no technical training at all and couldn't put me in touch with anyone who does i was told. I also asked if i could collect to speed up process and was told no post only, asked if they had complaints procedure and was told no. It seems like it is run from somebody's garage.
So you think you are ordering from a reputable company and get the worst service possible.
Wont be using them again for parts and after this i wont be buying Smeg products again until they can get a proper supplier of spares in the UK

Cheers

5 de agosto de 2025
Opinião espontânea
logótipo da ServevastDirect.co.uk

Resposta da ServevastDirect.co.uk

Hi Darren, thanks for your feedback. To clarify on the turnaround first of all, as you mentioned you were advised that a correct replacement could take up to 5 working days to be with you, but only 'if' it had to be backordered from the manufacturers, as there was at that point a concern the remaining units of this hinge in our warehouse were incorrectly bagged from factory like one of the two you received.

Fortunately that wasn't the case and the rest of current stock is correct, our spares team did communicate this to you yesterday afternoon once they had confirmation. This means the order was placed around 1:45pm Monday, delivered just after 1:00pm Tuesday and correct part leaving us today and out for delivery to you tomorrow (Thursday). Resolved as quickly as possible once we were made aware there was an issue, it's unfair to label this as the 'worst service possible' in our opinion, although we're sorry you feel this is the case.

RE: collection, unfortunately we have no trade counter and our warehouse is off-site so we're afraid this just doesn't logistically work for us.

RE: technical info, what you were advised is correct, the spares staff do not receive technical training nor do the manufacturers supply their parts with fitting information and it's for the same reason - to avoid any risk of damage to the appliance or risk of injury should the consumer try to repair/fit themselves. If unsure it is always recommended a trained engineer is used, this will be common across the board with spare parts suppliers. Kind regards.

Classificada 5 em 5 estrelas

Excellent experience …

This is the first time I have used this company,I found the online ordering very easy, with a quick conformation of purchase. Later I was informed these items were a back order from Italy,I was offered either to continue with the purchase or cancel the order. I was prepared to wait.
My order was delivered quicker than the estimated time. As the items were small they were packed in a padded envelope, delivery order enclosed.
I had inadvertently ordered the incorrect gaskets,a couple of emails to sales and it was sorted out very quickly. With some assistance from sales I ordered the correct gaskets.
Overall I think this company is very professional,efficient and helpful when assistance is needed. Paper work is spot on.
Thank you Tom and Dominic for your assistance.

28 de julho de 2025
Opinião espontânea
logótipo da ServevastDirect.co.uk

Resposta da ServevastDirect.co.uk

Hello,
Thank you for your positive feedback. I am pleased to hear you were happy with how our team resolved your order. I have passed this feedback to Tom and Dominic.

Classificada 5 em 5 estrelas

Efficient service

I ordered a drawer compartment for my fridge. It was significantly cheaper than the manufacturers site. It arrived very quickly and as described. Very happy.

14 de julho de 2025
Opinião espontânea
logótipo da ServevastDirect.co.uk

Resposta da ServevastDirect.co.uk

Hello Mrs Murphy,
Thank you for your feedback, happy to hear you are please with your fridge drawer.

Classificada 5 em 5 estrelas

Great customer service from start to…

Great customer service from start to finishing the job from Zoe. Professional job carried out by Chris the engineer. Would highly recommend this company.

16 de julho de 2025
Opinião espontânea
logótipo da ServevastDirect.co.uk

Resposta da ServevastDirect.co.uk

Hello,
Thank you for your positive feedback, this will be passed to the colleagues mentioned. Glad you are happy with the repair and the job carried out.

Classificada 5 em 5 estrelas

Great Service!

Very professional service, great prices and all original parts. Always buy my Smeg spares here!

11 de julho de 2025
Opinião espontânea
logótipo da ServevastDirect.co.uk

Resposta da ServevastDirect.co.uk

Hello,
Thank you for your feedback, glad to hear you are happy with your order.

Classificada 5 em 5 estrelas

Above and beyond

Above and beyond! Prompt and excellent customer service

15 de julho de 2025
Opinião espontânea
logótipo da ServevastDirect.co.uk

Resposta da ServevastDirect.co.uk

Hello,

Thank you for your feedback, good to hear you were happy with your experience.

Classificada 5 em 5 estrelas

Excellent service for replacement part.

I tried for ages on many sites to locate a replacement freezer door flap. I was recommended to try Servevast Direct and found them to be extremely helpful. After sending a photo of the model they sourced a replacement which arrived ahead of time. Excellent service and will definitely use them again should I need another part.

5 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

SMEG scratch pen

Needed a pen for a mark on my cream Smeg fridge. Not in stock so they emailed me telling me when it would arrive. Came quite soon. Very satisfied with customer service and product. Thank you.

13 de junho de 2025
Opinião espontânea

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