Urgently needed a replacement filter for my coffee machine. Sourced it with Servevast Direct, and can safely say the whole process was fantastic. The replacement was reasonably priced……communication t... Ver mais
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Leia as opiniões dos outros
Following a call out from an unrelated company who wanted to charge ridiculous money and needed to wait 14 days for spare parts, I got in contact with these guys - explained my problem. I was asked to... Ver mais
We needed a small replacement part for our Smeg cooker. The customer service team very quickly identified the required part & gave us the serial number. Found the item very easily on the website & the... Ver mais
Really good customer service when I needed a smeg fridge spare.Very helpful on phone and dispatched part swiftly.
Informações sobre a empresa
Escrito pela empresa
Official UK Spares & Accessories Retailer for Smeg
Informações de contacto
3 Chase House, Park Plaza, WS12 2DD, Cannock, Reino Unido
- 0330 094 7773
- sales@servevastdirect.co.uk
- servevastdirect.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Getting spares for my Smeg product
The original enquiry was responded to very promptly and I was given all the information I needed to purchase bulbs for my cooker hood. Be sure to have the model and serial numbers for the product and it’s much easier to, easily found on the product. Super happy with the service and especially the speed, I had my spares within 48 hours from the original enquiry. Highly recommend Servevast.
Great service! Perfect part.
After my smeg chopper lid broke I found these guys online. As a web designer, I was a little scared to buy as their website is not much to look at but was reassured by the trustpilot reviews. I’m happy to say that everything lived up to the reviews - seamless and my spare lid arrived perfectly. Thanks for an amazing service!
Fantastic service quick delivery
Fantastic service, kept informed through each step from order to quick delivery from Italy, exact part we needed, highly recommend
Amazing customer service
Amazing customer service. I have used this company for a few years now and the team are always so helpful and quick to respond. Great communication via email as to when the product is expected to be delivered.

Resposta da ServevastDirect.co.uk
Great service from start to finish and highly recommended 😀
Servevast were able to source multiple replacement parts for my trusty 25yr old Smeg Oven to leave it looking like new!
There was a small quality issue with one part which was immediately and without issue resolved by Zoe with an overnight despatch of a replacement! Great service from start to finish and highly recommended 😀

Resposta da ServevastDirect.co.uk
Thank you! Recommend!
Thank you! Thank you! Quick and easy to order! Quick delivery end very nice packed!

Resposta da ServevastDirect.co.uk
Great customer service.. *****
How refreshing to have such a great team deal with the issue we had with our dishwasher. I phoned and spoke to Tom who asked questions re the broken part, he said it would be easier for them to understand with photos…I sent them straight away & received an email from Tom saying they would send a new cutlery tray out asap. It arrived today, 2 days after first conversation. Excellent service. Many thanks to Tom & the services team.

Resposta da ServevastDirect.co.uk
Fast service
Fast service. Great price and significantly cheaper than other companies that sold parts for multiple manufacturers.

Resposta da ServevastDirect.co.uk
Cooker now looks fabulous!
I purchased a new set of burners for my range cooker. They look fantastic! Easy ordering , careful packaging and quick delivery. Thank you!

Resposta da ServevastDirect.co.uk
Highly recommend
Easy, honest, quick delivery, pristine product. Perfect.

Resposta da ServevastDirect.co.uk
Ordered some oven door hinges for smeg…
Ordered some oven door hinges for smeg oven, over priced in my opinion could have got them much cheaper but would have had to wait longer for delivery so went with this lot.
Delivered the day after i ordered which was good, proceeded to change hinges after checking bags they arrived in and confirmed part numbers were correct (hand written on bags), fitted first hinge all ok opened bag to get second one and its the wrong hinge, looks like its been out and fitted before as bag was ripped and taped back together (i have pictures) called them and was told we will need to check if we have any in stock if not we will order correct one and it will take upto 5 working days for it to arrive with them and they will post to me, so potentially 7-8 days from order to get correct item and paying more from these compared to other suppliers, Asked about another thing and they have no technical training at all and couldn't put me in touch with anyone who does i was told. I also asked if i could collect to speed up process and was told no post only, asked if they had complaints procedure and was told no. It seems like it is run from somebody's garage.
So you think you are ordering from a reputable company and get the worst service possible.
Wont be using them again for parts and after this i wont be buying Smeg products again until they can get a proper supplier of spares in the UK
Cheers

Resposta da ServevastDirect.co.uk
Excellent experience …
This is the first time I have used this company,I found the online ordering very easy, with a quick conformation of purchase. Later I was informed these items were a back order from Italy,I was offered either to continue with the purchase or cancel the order. I was prepared to wait.
My order was delivered quicker than the estimated time. As the items were small they were packed in a padded envelope, delivery order enclosed.
I had inadvertently ordered the incorrect gaskets,a couple of emails to sales and it was sorted out very quickly. With some assistance from sales I ordered the correct gaskets.
Overall I think this company is very professional,efficient and helpful when assistance is needed. Paper work is spot on.
Thank you Tom and Dominic for your assistance.

Resposta da ServevastDirect.co.uk
Efficient service
I ordered a drawer compartment for my fridge. It was significantly cheaper than the manufacturers site. It arrived very quickly and as described. Very happy.

Resposta da ServevastDirect.co.uk
Great customer service from start to…
Great customer service from start to finishing the job from Zoe. Professional job carried out by Chris the engineer. Would highly recommend this company.

Resposta da ServevastDirect.co.uk
Great Service!
Very professional service, great prices and all original parts. Always buy my Smeg spares here!

Resposta da ServevastDirect.co.uk
Above and beyond
Above and beyond! Prompt and excellent customer service

Resposta da ServevastDirect.co.uk
Really helpful staff who always respond…
Really helpful staff who always respond quickly with any queries and very professional in helping identify exactly the right spares.
Excellent service for replacement part.
I tried for ages on many sites to locate a replacement freezer door flap. I was recommended to try Servevast Direct and found them to be extremely helpful. After sending a photo of the model they sourced a replacement which arrived ahead of time. Excellent service and will definitely use them again should I need another part.
Really good customer service
Really good customer service. The stock was ordered from Italy and I regular updates with regards to delivery time.
SMEG scratch pen
Needed a pen for a mark on my cream Smeg fridge. Not in stock so they emailed me telling me when it would arrive. Came quite soon. Very satisfied with customer service and product. Thank you.
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