ServevastDirect.co.uk Opiniões 

587
TrustScore: 5 em 5

4,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Urgently needed a replacement filter for my coffee machine. Sourced it with Servevast Direct, and can safely say the whole process was fantastic. The replacement was reasonably priced……communication t... Ver mais

Classificada 5 em 5 estrelas

Following a call out from an unrelated company who wanted to charge ridiculous money and needed to wait 14 days for spare parts, I got in contact with these guys - explained my problem. I was asked to... Ver mais

Classificada 5 em 5 estrelas

We needed a small replacement part for our Smeg cooker. The customer service team very quickly identified the required part & gave us the serial number. Found the item very easily on the website & the... Ver mais

Classificada 5 em 5 estrelas

Really good customer service when I needed a smeg fridge spare.Very helpful on phone and dispatched part swiftly.

Informações sobre a empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

Official UK Spares & Accessories Retailer for Smeg


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

587 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(587)

52 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Replacement bulbs and casing for Smeg oven

I needed to replace 2 blown bulbs and 1 bulb casing (the old glass cover had cracked) on my Smeg oven. I wasn't sure what parts to order so I emailed customer service, and they promptly replied advising on what to order. I received the parts the next day and was able to fit them myself. Was very impressed with speed of response and delivery. Only 4 stars because to replace the bulb casing I had to purchase the whole light fitting, if possible it would have been great to only have to order the one piece of glass cover as this may have kept the cost down but understand this is due to Smeg not supplying this individually.

19 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

My Smeg fridge is now complete again

I needed a replacement cover for a Smeg fridge door shelf that I had stupidly managed to break. They emailed to apologise that there would be a delay because the item had to be sent from Italy. I didn't mind waiting because it was the item that I needed and they had kept me informed. The new shelf cover arrived this morning, only 12 days after my initial order so not that great a delay at all, and within a couple of minutes of unpacking it (very well packaged) the cover was in place in my fridge. I would have no hesitation in using this company again if the need should arise.

18 de junho de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Order was made oct24 I notified that…

Order was made oct24 I notified that parts were missing they said they were waiting for them from Italy then nothing till June 25 to say they had been dispatched. Would help to keep customers updated

12 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Smug Smeg

I ordered a part for my Smeg kettle, and although it had to come from Italy, the company kept me informed at all stages and just received today, which is brilliant.
Effortless order and great result.
Thank you

8 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Knob

When I ordered cooker knobs or I thought I did only one was delivered I think £25 for one knob is a little expensive

26 de março de 2025
Opinião espontânea
logótipo da ServevastDirect.co.uk

Resposta da ServevastDirect.co.uk

Hi Jen,

Thanks for your feedback. To give a response to your comments, the part ordered is very clearly listed as an individual control knob and there would have been multiple occasions where the site confirmed the quantity on the order as 1 prior to the order being placed and then received.

The item was willingly ordered despite its cost again being made very clear prior to the order being placed, so we do think it's a little unfair to leave us a poor review based on this.

To comment on the cost, unfortunately the prices are largely dictated by our costs but we will always try our best to make these as competitive as possible. I.e. here, this control knob is discounted 15% from the retail on the site as most of our parts are, in addition we do usually offer a multibuy saving extra to that discount above, when more than 3 control knobs are purchased to try and counter their high cost.

Unfortunately to reiterate above, we are influenced by our own costs so are only able to do so much with each part.

This part is a more obscure, infrequently ordered item which did have to be backordered from Smeg Italy, that process usually takes around 10 working days as quoted on the site, I can see this order was placed on 19.03 (if it's the order we assume it is) and dispatched on 26.03 so much sooner than that usual lead time.

Which is why it's a bit disappointing for us to see this review is based on the quantity and price of the part, both of which were known prior to the order being placed.

Classificada 5 em 5 estrelas

Smeg parts

I needed some obscure parts for my oven hood extractor fan and the team were extremely helpful in locating these parts and shipping them to me. A first class experience all round.

27 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

For the smallest of parts..

I needed a tiny rubber foot for a 10 year old hob and within 10 minutes I had identified the hob, found the part, established it was in stock and ordered it. All this at 11 o'clock at night. By next morning it was on it's way to me by first class post. Great service.

18 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very good service

Kept me informed of a short delay but nothing that was a problem. Part arrived intact as it was very well packed. I would definitely use the company again.

14 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I was very happy dealing with this…

I was very happy dealing with this company. They identified my rangecooker for me and found the correct replacement oven door seal. The replacement came from Italy and was delivered more swiftly than expected. I was kept informed throughout the process and I would certainly recommend the service. And the icing on the cake was that the seal fits perfectly! Thank you 😃

13 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Smeg pan stand feet

Ordered some new rubber feet for our Smeg gas hob,these were for the pan stands,simple to place the order,some were initially out of stock and had to come from Spain,however it didn’t take long for use to receive them,outstanding service from Servastdirect again,would highly recommend them to anyone wanting replacement parts.

9 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great communication

Great communication, filters were well packaged and delivered quickly. Great set of filters and a perfect fit.

6 de março de 2025
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais