The lady who helped me test the Janome 5060 and the Bernina 335 sewing machines was knowledgeable and helpful. Nothing i asked was too much trouble. The extras i ordered followed soon after. I would... Ver mais
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The absolute best, the lady who demonstrated what is now my new overlocker was not just knowledgeable but kind and friendly. I ordered my overlocker and it was delivered the next day, because of the w... Ver mais
Steve goes above and beyond. The threader on my Janome 720 pro hadn't worked for years. Twice, with another service they tried to fix it as they said it would be expensive to replace. Steve replaced t... Ver mais
Made ever so welcome when I went to view a machine before purchasing, had an issue with it just under a year later, popped along and was rectified so quickly (within the hour) to also be reassured th... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are Sewing Machine World, based in King’s Lynn, Norfolk, offering many services from our Bricks and Mortar shop. We are dealers and approved warranty agents for all major sewing machine brands; Bernina, Brother, Janome, Pfaff, Husqvarna, Juki and Babylock and also sell refurbished used machines. As well as carrying out servicing and repairs in our workshop, we are the only official warranty agent for Babylock in the UK. We sell online at www.sewingmachineworld.co.uk and offer Free Delivery on all machines, with our unique return to base warranty terms. Our friendly team have the knowledge to help you find the perfect machine, or with trouble shooting should problems occur. We also offer one to one tuition on all new machines purchased in store. We have engineers on site and experienced product specialists on hand to guide you from the first enquiry, through to a hassle free after service.
Informações de contacto
7 Laen Court, Horsley's Fields, PE30 5DD, King's Lynn, Reino Unido
- 01553773362
- info@sewingmachineworld.co.uk
- sewingmachineworld.co.uk
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Very well packaged and prompt delivery.
Always have excellent service from Steve and his Staff. Always have excellent service from…
The new foot I ordered arrived very promptly, earlier than stated and in time for me to use it on the project I was working on.
You gave a very good quick service…
You gave a very good quick service thankyou. Love my new sewing chair
One of my product was delayed and the…
One of my product was delayed and the company reached out to me to ask if I wanted a refund or of I would like to wait fir the product to cone back into stock. Great customer service. And giving you choices because of that I am waiting for my product and will purchase it from them.
Delivery was 7 days as warned. My 3 star rate referred to the quality of the item, I stand by my comments on that.
The quilting foot took several days to arrive. I ordered this one as it said it was specific to my Brother machine and it was much more expensive than others available on line, I subsequently found other people on my course had bought exactly the same item from 'A' for a quarter of the price. I also found it snagged the batting if I was only using fabric on one side, it is fine when the batting is sandwiched.

Resposta da Sewing Machine World
The Missing Item
The supplier checked to see if I had received the item. When I stated that I was still waiting for the item, she offered to supply another. After putting the phone down, I checked to find that the item had arrived a day earlier with others items. Immediately, I contacted the supplier to apologise and stop her from sending another item. I would not hesitate to buy another item (same or different), from this supplier, Thank you!
Very prompt and helpful service…
Very prompt and helpful service answering emails and then with delivery.
5 star review
Another great purchase from sewing machine world.
I would highly recommend them to anyone. All the staff are really knowledgeable and helpful. There machines are all in show and demos available in store too. I wouldn’t go anywhere else !
My bobbins arrived very quickly.
My bobbins arrived very quickly after placing my order. They were well packaged.
Excellent service as always
Excellent service as always. Prompt responses and lovely staff. My go to place first
Great service very helpful
Great service very helpful. Came and set my new machine up and on its table also gave me some pointers. You can’t beat a family run business. Will definitely be going back for accessories.
Great service
Great service, ordered one day and arrived the next, can’t get better than that!
Super service
Super service, super Brother F560 machine! Love the free quilting kit offer too
Great service
Great service. Harvey was brilliant. He really helped my decision. Machine is brilliant too. Very happy.
Excellent service
Excellent service. Product as described. Would highly recommend. Thanks
Exceptional customer service
From beginning to experience with Sewing Machine World was amazing.
I ordered a refurbished Janome machine. I received a phone call from Steve to let me know that the machine was listed as 'pick up only,! I had not realised this but it didn't cause any problems and without hesitation Steve said they would pack and post to me, all I needed to do was pay the postage.
I am delighted with my purchase, which was a bargain and not much more than the price quoted to repair my old machine (which was far inferior to my new one).
Amazing service, going the extra mile with customer service.
Thank you so much 5☆
Happy to give 5 stars
Happy to give 5 stars. There was a small issue with my order but as soon as they spotted it, they contacted me to let me know what was happening and apologised. Honesty and integrity that’s not often seen these days. Will definitely be using them again.

Resposta da Sewing Machine World
Cannot hope for better service anywhere…
Cannot hope for better service anywhere in this country. Extremely polite and friendly and obviously experts in their field. Thank you very much
Exceptional service and speedy…
Exceptional service and speedy delivery, went out of their way to help get a machine in time for a family birthday
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